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Today I tried to rent a car from enterprise.We are faithful customers and rent cars regularly from enterprise.

I usually rent the car with my credit card that is in my husbands name. Today they would not let me so in order to use debit card I needed my electric and water bill. I thought for the address. I drove home and got the bills.

The one bill was not late but had a $17 carry over from month before so they wouldn't take it. I tried to explain we paid our bills online and that they were paid. I could pull it up online and show them. They would not accept that and informed me because of my "passive aggressive attitude" they will not rent me a car.

What in the world??!So that is the end of our ever using enterprise again!

Review about: Enterprise Rent A Car Customer Care.

Reason of review: Order processing issue.

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EnterpriseCares
#1336825

anonymous Review #1056304,

We understand your concern.Our local offices reserve the right to ask for additional references when you guarantee your rental with a debit card and not a credit card.

The reason for this is that a credit card shows that your credit check and background check have been performed and they qualify you for a predetermined line of credit while your debit card does not require the same qualifications.

We're happy to review your experience further.

Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.Social Monitoring

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