Arrived this afternoon at Hilton Head Airport to find that the car that I had previously reserved was not available. They offered me an 8 passenger transit van to replace my compact rental.
Or they could drop me at my destination then come and get me when a car was available. A 45 minute round trip. It was pretty apparent she had no idea when that might be.
All the other agencies on site had limited inappropriate availability. Never have had this experience renting a car.
Product or Service Mentioned: Enterprise Rent A Car Car Rental.
Reason of review: Poor customer service.