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Arrived this afternoon at Hilton Head Airport to find that the car that I had previously reserved was not available. They offered me an 8 passenger transit van to replace my compact rental.

Or they could drop me at my destination then come and get me when a car was available. A 45 minute round trip. It was pretty apparent she had no idea when that might be.

All the other agencies on site had limited inappropriate availability. Never have had this experience renting a car.

Product or Service Mentioned: Enterprise Rent A Car Car Rental.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Mar 20.
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#1449614

user52621135,We’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Carol H.Social Monitoring

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