State: New Jersey City: Newark Clear all filters (12 of 1808 reviews match)
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Rental Agreement#: 857039 Reference #: 337X6W VEH#1 2018 KIA SEDO 8LX VIN#: KNDMB5C16J6392333 LIC# CDNT171 I had booked a mini-van for rent from Enterprise Newark from 8/3 to 8/6. However, Enterprise Newark did not have a mini-van by the time I reached their office and...
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Company wrote 0 private or public responses to the review from Aug 13.
EnterpriseCares
EnterpriseCares

EsteemedBostonTerrier, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would lik...

2.4
I didn't like
  • Cleanliness of the car
  • Quality of the car
  • Hidden charges for miles not disclosed while renting the car
#1328407
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I am 30 year old foreign national on H1 visa and I was recently issued a NJ driver license after passing road test.On license it says, Probationary Auto License. Recently I went to enterprise (91 Ridgedale Ave Morristown NJ) and I was denied the rental car in this...
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Company wrote 0 private or public responses to the review from Jun 18, 2016.
EnterpriseCares
EnterpriseCares

Hello! This location does not accept probationary or temporary driver's licenses. For more information on renter requirements, please visit http://bit.ly/1SbADmH. -Collin (re...

#867835
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I called enterprise car rental and asked them could I rent from them with a probationary license and I was denied I explained that I just passed my road test in Newark NewJersey and they issued me a probationary license being that I just passed I'm a 36 year old male...
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Company wrote 0 public responses to the review from Nov 20, 2014.
Anonymous
Anonymous

I had a Probationary license and they denied to give me a car. When I spoke to them over the phone, they didn't mention any such rule.I went their next day and then they said ...

Anonymous
Anonymous

had the same issue with enterprise. I am driving for past 15 years in my country and as per DMV I'll have to start with probitionary license in NJ, so that is not my fault. I ...

#560325
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I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise customer for probably 20 years. I have gone to Enterprise almost exclusively. I ordered a Premium car for 9:30 this morning. I received a call that there...
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Company wrote 0 private or public responses to the review from Jun 27, 2014.
EnterpriseCares
EnterpriseCares

We’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental l...

MattD78
MattD78

Nearly every rental car company required a hold to be put onto a credit card. This is a standard policy and good luck finding a rental car company that doesn't require a hold....

1.0
#503531
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I got charged for a missing tiny cap on driver side door handle which to me was clearly already missing prior to my rental. I fault myself for not spotting it during car pick up, it was raining at that time; but only noticed it when I got home, a 20 minute local ride...
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Company wrote 0 public responses to the review from May 04, 2012.
Anonymous
Enterprise Rent A Car

We’ve taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please email us at care...

#316525
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i just had a call from and talk with a very rude collections fellow named 'abel' from first financial asset management which is a debt collection agency for enterprise. the matter was regarding a charge i disputed through my credit card company. this fellow was...
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Company wrote 0 private or public responses to the review from Feb 07, 2012.
EnterpriseCares
We Are Listening

We are listening and I want to look into this further. Please email care[at]enterprise.com with your contact information, rental agreement number, the damage claim number, th...

#295227
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I would like to touch on what the person said about Enterprise renting vehicles that have problems and then charging the customer if something goes wrong. This is true. Enterprise will rent to you even if the engine light and also if there is transmission problems or...
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Company wrote 0 public responses to the review from Oct 22, 2011.
Anonymous
Bobx

Enterprise does not charge for vehicle problems such as tires, engine issues,brake issues etc. The only thing that Enterprise charges for is damage to the body of the vehicle ...

#269869
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When renting a car with Enterprise, it is best to take pictures and note any damages, scratches yoruself. Even check windshield for chip in Windows. If it is raining or during winter or they are busy they scan the car really fast. 3/4 of the time they do not check...
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Company wrote 0 public responses to the review from Oct 22, 2011.
Anonymous
LOL

Just buy the coverage.

Anonymous
Attn_Cheapskates

Just buy the coverage.

#269868
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We rented a car through Enterprise and did the walk-around. The agent told us not to worry about any small dents, specifically mentioning the back bumper. We did not look closely but didn't see any damage. Upon returning the car another agent told us that there was a...
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Company wrote 0 private or public responses to the review from Oct 13, 2011.
Anonymous
In the same boat

It gets worse. If the claim is not settled, they will \"blacklist\" you so you will not be able to rent a car from Enterprise, National or Alamo. The crack I had didn\'t show ...

Anonymous
Candaceexpress

Hmm, \"unknown\", what\'s your interest in protecting this scam? They are now charging us over $1100 for a crack in plastic which we did not cause. We have reported it to ...

#267792
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Took my car in for service and dealership offerred two day courtesy rental whil my car was under service. Rental car was picked up and returned to dealership servicng my car as instructed by Enterprise agent. I had possession of rental car for three days, of which two...
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Company wrote 0 private or public responses to the review from Mar 30, 2011.
Anonymous
Anonymous

Same here. Insurance was to cover the rental. Enterprise told me they would put a "hold" on my credit card of $150, but they actually charged my card. Then they charged me $18...

Anonymous
Brian

Enterprise has overcharged me on 3 out of 5 rentals... never completes response to inquiry either at local or national level. Have to check credit card charges each time... I ...

#229803
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