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My wife called to rent a car in Lincoln NE and they gave her a confirmation number.Went to get the car and he didn't have one.

Said the reservation was for 2 pm and we were late. We said it would be after 2 pm that we would be there. She said it was ok because they were open until 6:30. When asked why they didn't call to see if we wanted the car he said "we were busy".

REALLY!! After finding a car and charging us more for it he said I could not use a DEBIT card unless I had a pay stub, insurance and utility bill. My card is DEBIT/CREDIT with USAA. I live in TX and had no utility bill with me and have direct deposit so no pay stub, so I could not rent the car.

When I called to complain she said that if I didn't have a NE driver's license I couldn't rent the car in NE anyway using a DEBIT card. They were no help at all in trying to help me rent a car. Like they did not care if I got a car or not.

Hertz rented a car to me the next day with no problems.NEVER AGAIN WILL ENTERPRISE SEE ME!

Review about: Enterprise Rent A Car Car Rental.

Reason of review: Poor customer service.

Preferred solution: I want nothing! Time can not be replaced!.

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EnterpriseCares
#1326838

Review #1045061,

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

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