Enterprise Rent A Car - No car was available,regardless of the fact I had a written confirmation
Sir, I am a 100 percent disabled veteran.When I arrived at the Miami airport after an overnight flight from LAX, I was told by your employees that I had cancelled my reservation for a car at a stated price.
All of my paper work for this rental was in order and I had verified the reservation a couple of days before. The rental had been fully paid in advance. No one could tell me when the cancellation had occurred.. I don't wonder because I never cancelled the rental, and since I had prepaid this came as quite a shock.
I ask to talk to a supervisor which I did. She was rude, did not give me an explanation, and finally since I had raised my voice she refuse to deal with me at all. Because of my disability in walking, this caused me a great deal of physical pain as well as mental stress. This is the second time this has happened to me with Enterprise.
Your supervisor was not, I repeat NOT Interested in solving the problem, leaving me with no transportation.
I would appreciate an answer.I sincerely hope this is not your common practice, but at present I can only assume that it is
More Review Details
What I liked
What I disliked
- Having no car on hand
- Despite a confirmed reservation
- Reason of review:
- Return, Exchange or Cancellation Policy
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Review category
Author wants to be contacted by the company. Learn more ›