Sir, I am a 100 percent disabled veteran.When I arrived at the Miami airport after an overnight flight from LAX, I was told by your employees that I had cancelled my reservation for a car at a stated price.
All of my paper work for this rental was in order and I had verified the reservation a couple of days before. The rental had been fully paid in advance. No one could tell me when the cancellation had occurred.. I don't wonder because I never cancelled the rental, and since I had prepaid this came as quite a shock.
I ask to talk to a supervisor which I did. She was rude, did not give me an explanation, and finally since I had raised my voice she refuse to deal with me at all. Because of my disability in walking, this caused me a great deal of physical pain as well as mental stress. This is the second time this has happened to me with Enterprise.
Your supervisor was not, I repeat NOT Interested in solving the problem, leaving me with no transportation.
I would appreciate an answer.I sincerely hope this is not your common practice, but at present I can only assume that it is
Review about: Enterprise Rent A Car Car Rental.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I didn't like: Having no car on hand, Despite a confirmed reservation.