State: Ontario City: Toronto Clear all filters (8 of 1808 reviews match)
filters
State:
City:
Product:
Show
I'm following up with the regional manager again, and will also file complaints to the head office of this code of conduct issues on how to explain the agreement to further avoid any conflicts with the clients, how to deal with objections and how to explain negative...
Read more
Company wrote 0 private or public responses to the review from Nov 17, 2017.
EnterpriseCares
EnterpriseCares

Kjakis, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com with your co...

1.5
#1132774
Reply to reviews
We feel that Enterprise has a bait and switch policy. We checked everywhere for a convertible and Enterprise said they had one at the Hard Rock Cafe. We reserved the car and took an expensive cab ride to the location. The agent on duty, Honey Love, (honest) was very...
Read more
Company wrote 0 public responses to the review from Apr 06, 2016.
EnterpriseCares
EnterpriseCares

We'd like to hear more about this. Please email Care@Enterprise.com with your phone number, rental agreement number, exact rental location, and further details. List "Referenc...

Anonymous
Anonymous

Sorry *** just got me with the same ***

1.0
I didn't like
  • Awful staff
  • Trickery
#824743
Reply to reviews
Hi, I rented a vehicle from Calgary Int Airport between September 9 and September 13. My initial confirmation stated that rental amount per day is $32.09. Later, I was told that I would receive a SUV for an extra $28 which will total of amount $60/day. When I received...
Read more
Company wrote 0 private or public responses to the review from Sep 14, 2015.
EnterpriseCares
EnterpriseCares

We take customer service seriously and want to assist you. Please email Care@Enterprise.com with your contact information, exact location you rented from, reservation/rental a...

2.0
#699725
Reply to reviews
Enterprise: Rented a car from Tampa, Fla airport. Returned to an agent who inspected everything and signed off on the return. There were absolutely NO ISSUES. A month later we're getting DAILY phone calls from the damage recovery unit saying there's a scratch. Called...
Read more
Company wrote 0 public responses to the review from Jun 18, 2015.
EnterpriseCares
EnterpriseCares

#652316, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care@enterprise.com with the co...

EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number,...

1.0
I liked
  • Friendly agents
I didn't like
  • Fraud
  • False claims of damage
  • Extortion
#652316
Reply to reviews
I rented a Cargo van on the 3rd of march 2014 for a week. I went back to return it on the 10th. I went inside to give them the key, as usual I stayed inside while the manager went out to check on it. He came back and hes like you are in trouble. I was shocked. I didn’t...
Read more
Company wrote 0 public responses to the review from May 02, 2014.
Anonymous
former eracer

Next time get the damage waiver cheap ***. Most insurance companies don't cover cargo vines.

EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact...

#485468
Reply to reviews
Warning to people using Enterprise - make sure that the car you pick up is in pristine condition. They will try to blame you otherwise for the tiniest scratches that you can't see in a dark underground parking lot - this is what happened to me. They're slapping me with...
Read more
Company wrote 0 private or public responses to the review from Jun 29, 2013.
rules
rules

this happened to me at the enterprise in naples florida on airport road. first they gave us a car that had just been turned in they didnt wash it and it was a mess but they we...

Anonymous
Ms. CC

thats why this ver unsatisfied customer ALWAYS got insurance. i use to really brag up enterprise until recently. they directed all my calls back to the ones that treated me wi...

#424601
Reply to reviews
I was offered a free car upgrade at Las Vegas Airport ; it was a pre-paid rental and no credit card was requested. The agent encouraged me to take advantage of the FREE upgrade. A few months later I get a bill from Entreprise for US $117.99 and threats to pay or...
Read more
Company wrote 0 private or public responses to the review from Aug 01, 2012.
#336204
Reply to reviews
I will never again rent a car from these 3 (one owner) companies. Newark Alamo Car rental was the most ripped off car rental. I will take an airplane next time around. BTW, car leasing is getting more affordable compared to previous decades. Why not take my own car...
Read more
Company wrote 0 public responses to the review from Jul 11, 2012.
Anonymous
Alamo Cares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Alamo.com with your full name, the exact rental location and the re...

#331024
Reply to reviews