Enterprise Rent A Car - Overcharged by Enterprise
Confirmation number: 112914**** at Gerber Colllision - Wilmington NC, Quotation was $320. Clerk processed my credit card + extra $100 which ill be credited to my account on delivery of vehicle at RDU.
Vehicle was delivered, inspected and found to be okay. Clerk there refused to make a photostat copy of agreement and said that he will contact branch at Gerber Colllision - Wilmington NC, to refund the $100 to my credit card. Not done and it is 3 weeks later. I complained eek ago and rcd conformation of my complaint but nothing done.
This is not acceptable and should not just be ignored. Enterprise is an international company with outlets all over the USA and they are quite expensive so there is no reason to overcharge an international cleint.
Also it is expected that they should have paid the refund but seeing it was not done they should have acted within a couple of hours and sorted the matter out.
Reason of review: Pricing issue.
Monetary Loss: $100.
Preferred solution: Full refund.
Enterprise Rent A Car Cons: That additional charges were made if a full cdw was taken.
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anonymous review #958844
Weโve noted your comments and would like to have the opportunity to look into your concern for you. Please send a detailed email to care@enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
When emailing, please list Reference Number 161110-000125 in the subject line. We look forward to hearing from you.
Regards,
Carol H.
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