Made a car rental reservation with Enterprise car rental through Hotwire.The reservation stated that Enterprise accepts both credit cards and debit/check cards.

However, upon arrival, the representative told me I needed at least 2 utility bills if using a debit card. As my utility bills are paid on line, I could not produce them.

With my reservation denied, I went to Avis and was able to rent a car with my debit card.Avis performs credit checks, while Enterprise demands archaic paperwork which no one carries on their person, nor was there any such instructions on the reservation.


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Yep they suck the people were rude they employees look like truck drivers in suits the whole experience was horrible and they denied me because I couldn't produce a utility belt after my insurance covered the rental fees for having rental insurance.




The same experience happened to me as well.The key remote to the car was dead and I called to ask them if I could exchange my vehicle.

The guy told me to take the key to Firestone or Tire Plus and have them exchange the battery...

why should I have to do THEIR job?Never renting from there AGAIN!


They're still doing this today. Now if You don't require that paperwork with debit, they sure as Tartarus didn't tell me that.


I was denied use of my CREDIT CARD because I couldn't produce two utility bills. The employee was extremely rude about it, and basically said "get lost". I went over to Alamo, and they were super nice.

Seriously Enterprise, what millenium are you training your employees to do business in?

Lansing, Illinois, United States #1176186

I forgot to add that, after he did not produce a policy, Adrian,the manager then accused me of threatening to sue and did not rent the car to me that I had reserved 3 days prior.He lured me out of the store, put his foot at the door and dared me to try to enter.

It was at this point I decided to film his behavior.

It's posted on instagram.

PS.....why is everyone posting anonymously ??

Lansing, Illinois, United States #1176184

Hi, I too had the same experience.I asked the manager, Adrian, for the policy outlining this practice, there is not a policy.

The manager informed me that staff are "Trained" to ask for utility bills. When renting online or, just inquiring about Enterprise online the terms for rental state that Utility bills are only for "Cash" transactions. Debit cards are an acceptable form of vehicle rental. I am actively searching for an Attorney for a class action lawsuit for breach of the online contract; false advertising; and misleading customers.

Please let me know if you are interested at lfaye56@yahoo.com.


to lindasledge7 #1432623

Sign me up. They stranded my mother in st Louis today. I'm furious

to lindasledge7 #1444149

Yep me too


This just happened to me too!I was able to pull up bills on my phone, but they ALSO asked me for two personal references.

I called my bank, and they told me that there was no reason why I should have to provide all that information.

This is the LAST time I use Enterprise!

to Anonymous #1436972

A reference..we're you getting a job there.

No renting a car.Smh


3 years after you posted this, I can tell you Enterprise is STILL using that nonsense utility bill policy in the year 2015.I couldn't believe I was required to bring a utility bill today.

I usually rent with other companies and I had no idea this was the policy. It is antiquated and beyond ridiculous.

I proved I was credit worthy by providing them with my utility bill and then I cancelled my reservation and stormed out.No reason to bow down to them when there are plenty of other rental car companies.


I went through the same issue.Was actually told that I had to bring a utility bill as well as my paystub which both are hard to produce because nobody carries that stuff around.

Upon arriving I was told that my car insurance was not an approved form and that I would need a different type of bill. This was a complete waste of time and an inconvenience. Especially when I was told ahead of time by enterprise personal that those documents were fine.

All they could say was they gave you wrong information.Ridiculous!!!

to Anonymous #991547

Anonymous, thank you for commenting on your experience with us.We want to rent to everyone we possibly can so it’s no problem if you don’t have a credit card.

Our local offices are happy to help you. We do ask customers to bring in a few extra items before renting. The reason for this is a credit card shows that your credit check and background check have already qualified you for a predetermined line of credit while your debit card does not require the same qualifications. You can find details about our debit card policy online using the link provided.


We'd be happy to speak with you directly about this. Please email care@enterprise.com with any rental agreement or reservation numbers, the full details of your rental and your contact information. Please reference number 150604-000960 in the subject line of your email. We look forward to hearing from you soon.

–Carol H.Social Monitoring Coordinator Enterprise Rent A Car

to EnterpriseCares #1102186

Call and ask and bring the requested documents it's so easy and in and out in 15 minutes plus they pick you up. Love Enterprise.

to EnterpriseCares #1126203

Still a very *** policy. I work for myself and all my bills are included in my rent so I can't rent a car. You all must not like money because your losing customers because of this ignorant policy.

Fort Worth, Texas, United States #827196

Seriously, that's absolutely ridiculous.Get with the times enterprise!

Ive never been asked for utility bills from any other company and I rent cars quite often. I decided to go with enterprise today, showed up, and was denied the car because I didn't have the bills. Im trying to go see my dad for father's day.

Thanks for putting a wrench in my plans Enterprise.Never going there again


My name is Katherine and I am a member of the Social Media Team for Enterprise.Our team could make the proper management aware of your concerns regarding the Hotwire reservation and the use of debit cards.

If you would like, please email us at: Care[at]Enterprise.com.

Please include your contact information, rental agreement number, rental location, and any additional details you would like to share about your experience.Also, please type reference #121204-001441 in the subject line.

Thank You.


to EnterpriseCares #1077324

Tried to get my disabled friend to see his elderly Mom for the holidays.Even better, my friends 18 year old son wanted to come with.

The Hotwire email confirmation stated clearly that both credit and debit were good for my "confirmed" reservation. The Enterprise people the day of rental said otherwise. Isnt that great? I drive about 60 miles round trip to Enterprise and DENIED!!

I dont guess I need to say how disappointed the whole family is over a bad policy that they failed to convey upfront. Just for the record, we had 4 times the amount on the said debit card than what the reservation would have cost, a long 4 day weekend rental because its a 9 hour drive each way. It was a great price which is the only way we could have afforded the trip.

And there is no money that can replace valuable time.Happy Holidays to you too, Enterprise.

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