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Made a car rental reservation with Enterprise car rental through Hotwire. The reservation stated that Enterprise accepts both credit cards and debit/check cards.

However, upon arrival, the representative told me I needed at least 2 utility bills if using a debit card. As my utility bills are paid on line, I could not produce them.

With my reservation denied, I went to Avis and was able to rent a car with my debit card. Avis performs credit checks, while Enterprise demands archaic paperwork which no one carries on their person, nor was there any such instructions on the reservation.

Location: Denver, Colorado

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Guest

Unfortunately, enterprise required such info from me as well. Iโ€™ve been renting from enterprise for many years.

Today was the day I needed โ€œverificationโ€. I honestly, felt racially profiled. Prior, Iโ€™ve never had to present check stubs or an utility bill. After reading the comments, I feel the representative chooses who they require further info from.

Bc enterprise is the racist company they are & choose to live in the 16th century as well as give me a hard time, I left the facility & FRAUDULENTLY created the utility bill they required. My current address wasnโ€™t on the bill bc I donโ€™t pay it. This is the 21st century that I live in. Wtbs, I did whatโ€™s possible.

It WORKED! The represent laughed after suggesting I consider renting a caravan. There werenโ€™t any vehicles left other than caravans by the time he processed my transaction. Not to mention, I were there upon opening.

My check stubs were actually legit, which, in fact, read my salary of $80,000+/year. To profile someone as being โ€œpoorโ€ is sickening. Iโ€™m not poor, enterprise. Iโ€™m well off.

My credit isnโ€™t bad niether. Iโ€™m in the 700 club. I pray I never need this company ever again. In 2days, Iโ€™ll be purchasing a 2022 Genesis SUV.

Thank God!!! Enterprise GO TO ***

Guest

Called Enterprise customer service and asked why utility bills and pay stubs were necessary and was told it was to be sure the renter actually lived in the locality. I said that a drivers license and car insurance does exactly the same thing and that if the car is stolen the utility company and workplace cant do anything about it anyway.

The operator also suggested that Enterprise and other car rental companies don't really want to rent to those without good credit or use a debit card and add these requirements to keep from renting to poorer people. Thats when I angrily told the operator to get out of the 1950s and joing the 21st century.

The operator didn't care. That's business today in a nutshell.

Guest

I rent and so the utilities aren't in my name. Enterprise asked for a pay stub but I'm paid online as a 1099 so no pay stub.

Had to cancel a cancer screening at a VA hospital because, while I've rented from Enterprise before, a utility bill and pay stub are now required for debit card, even though I have the cash, drivers license and up to date insurance. Enterprise needs to enter the 21st century like the rest of us.

Guest

I just had the exact same conversation. Fortunately from home.

If using a Bank card, corporate now requires: 3 references with full names, phone numbers and addresses, 2 utility bills and a $150 deposit. I rent locally.

I pay no utilities. Apparently corporate is unconcerned with servicing this massive chunk of the population.

Guest

Same here! Went to pick up the rental on the day of our vacation and was denied based on not having a stupid utility bill because my utilities are included in the money I pay my father to rent his house--they are in his name...We had pay stubs, plenty of money to cover the deposit and full rental, and proof of insurance.

The rental agent never even asked to see those--it's clearly stated on Enterprise's website that they may ask to see some (not all) of the other documents when renting with a debit card.

We had 4 out 5...it's a stupid policy. Plus, not everyone is dumb enough to own a credit card--it's a choice not to get into debt, and I haven't had one in over 10 years.

Guest

I had same issue I have my PG and E automatically paid using my debit card so i was unable to get the bill so I had to go to hertz where they accepted my debit card with no utility bill required and Hertz gave me a free upgrade It was my first time going into a enterprise location and I will never use enterprise again I will use any other company except for enterprise including uber and lyft and the taxi company

Guest

you could have just pulled up the bill on your phone and sent it to them via email. I've done it while there to pick up my vehicle multiple times

Guest

Yes I have rented from them for years and have never been asked to produce a copy of my utility bill?? Today they required it and would not let me rent the car without it.

Ridiculous as I rented a car at Easter and was not asked about it.

I am done with Enterprise forever. They sucked before anyway!

Guest

Iโ€™m a Enterprise Plus member and STILL have to show utility bills and/or major credit card? I havenโ€™t paid a utility bill in 8 years, itโ€™s included in my rent.

Iโ€™ve rented cars by the month from Enterprise ($1300/mo in Los Angeles) and treated like a convict by Enterprise. I have car insurance/title two forms of id, three debit cards and I own a house in Cleveland

Guest

Yep they suck the people were rude they employees look like truck drivers in suits the whole experience was horrible and they denied me because I couldn't produce a utility belt after my insurance covered the rental fees for having rental insurance.

Guest

Yesssss!!!! So very unprofessional WHY DON'T Y'ALL POST THAT SO PEOPLE CAN ARRANGE ACCORDINGLY!!!! SADLY DISAPPOINTED IN THIS COMPANY WOW

Guest

The same experience happened to me as well. The key remote to the car was dead and I called to ask them if I could exchange my vehicle.

The guy told me to take the key to Firestone or Tire Plus and have them exchange the battery...

why should I have to do THEIR job? Never renting from there AGAIN!

Guest

They're still doing this today. Now if You don't require that paperwork with debit, they sure as Tartarus didn't tell me that.

Annalyse Ckb

I was denied use of my CREDIT CARD because I couldn't produce two utility bills. The employee was extremely rude about it, and basically said "get lost". I went over to Alamo, and they were super nice.

Seriously Enterprise, what millenium are you training your employees to do business in?

Maxene Xbo

I forgot to add that, after he did not produce a policy, Adrian,the manager then accused me of threatening to sue and did not rent the car to me that I had reserved 3 days prior. He lured me out of the store, put his foot at the door and dared me to try to enter.

It was at this point I decided to film his behavior.

It's posted on instagram.

PS.....why is everyone posting anonymously ??

Maxene Xbo

Hi, I too had the same experience. I asked the manager, Adrian, for the policy outlining this practice, there is not a policy.

The manager informed me that staff are "Trained" to ask for utility bills. When renting online or, just inquiring about Enterprise online the terms for rental state that Utility bills are only for "Cash" transactions. Debit cards are an acceptable form of vehicle rental. I am actively searching for an Attorney for a class action lawsuit for breach of the online contract; false advertising; and misleading customers.

Please let me know if you are interested at lfaye56@***.com.

PISSED OFF TOO !!!!!

Guest
reply icon Replying to comment of Maxene Xbo

Sign me up. They stranded my mother in st Louis today. I'm furious

Diesha Efq
reply icon Replying to comment of Guest-1432623

Iโ€™m stranded in St. Louis cuz of them too

Guest
reply icon Replying to comment of Maxene Xbo

Yep me too

Guest
reply icon Replying to comment of Maxene Xbo

Let me know!!! Iโ€™m in

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