Sooo unhappy, reserved ahead of time, went in 2 days in advance to make sure I had everything taken care of so that day of pick up would be quick and efficient (made sure to talk to same rep each time).Day of pick up, of course it was busy so there was a wait to get car.
Then to my disbelief the car was filthy inside and out! I immediately complained. The rep offered for me to wait (more waiting) so they could send it for cleaning, I couldn't wait I wanted a different car, he said the only he could do is reimburse me for having it cleaned! Geez like I said I needed to get going!
Took the car against better judgement stopped by local full service car wash, they were very busy no way to hurry it through, so couldn't get it cleaned (there was an actual hand print on inside of window drivers side! Even the interior ledge on inside of door was filthy, something sticky that clung to door every time it was opened! driving bugs on window, needed vacuumed etc). Returned home with dirty car to pick up spouse.
He felt it (dirty car) was unacceptable , so called and asked if we could exchange it here or on our way through a nearby town was told there was nothing available in Central Oregon and not even an upgrade available! We were stuck starting our trip in a filthy car! As for us... We returned the car freshly washed and vacuumed out...
And of course NO Discount received!Horrible service from Enterprise!
More Review Details
- Product or service
- Enterprise Car Rental Reservation
- Review category
You May Also Like
- "Very bad experience get charge d 1000 £ for this ..."
- "Please find enclosed details of my recent experience with Europcar in Manchester. I am launching a claim against the company today in the Small Claims Court but I believe there..."
- "My husband was rear ended and the other party's insurance set him up in a Dodge truck from Enterprise in Sanford, North Carolina, on Monday, March 2, 2015, for a..."
- "I ordered a high quality wig for my daughter's Christmas present. I thought I was doing the right thing by spending over $300.00 for a top of the line wig that..."
- "We went to the theater at the old mill in Bend Or had to wait outside for 20 minutes to get a ticket another 45 minutes in line for popcorn..."
- "I purchased an expensive set of sheets from Luxor Linens and removed them from their package and washed them before first use (in accordance with the stated wash/dry process)...."
- "I started this regimen back in March for a week then I stopped and started once again in May 2016 at 215 lbs. This month of September 2016 I have..."
- "Ref: 00411547 About a year ago I returned a portion of a bottle of Tide as I found that a glue-like substance kept blocking my Whirlpool Duet liquid soap dispenser...."
- "I am dis-satisfied with my service at this the Tyler Texas Regis salon. My reasons are; Mind you. It was my birthday gift (to myself)-When I called the salon to..."