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I am sick and tired of enterprise charging my card without calling me or giving me the chance to pay them their rental fee. I have had a rental since febuary due to me being in a car accident. Yet agsin after asking them not to just charge my card, they did it again....
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#1282150
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Needed a car since mine went into the shop. Enterprise said they had cars available and would pick me up at a certain time. 45 minutes before my pick up, they called me back and said they had no cars available now. They said maybe in 4-5 hours they MIGHT have a car. I...
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UppityBeagle
UppityBeagle

You may want to reconsider ever using them.

1.0
#1280903
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Only in the last month, and at one office in North Eastern PA, I have been inconvenienced on three different occasions by last minute excuses from the agents at this office telling me either upon arrival or by a last minute phone call that they did not have any...
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2.5
I liked
  • And generally the prices
  • Variety and quality of vehicles
I didn't like
  • Failure to honor my reservation at one particualr officeof
  • Followed up customer service
#1280288
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Enterprise Rent A Car - Watch out they are renting flood cars

Car smells so much like mold my wife had to leave work early due to migraines and nausea by week 2 of rental.
#1280282
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So I call the number on the web site (334-290-0100), I go through the automated options. Get through to a live agent and explain what I am looking for (pick up date, return date and type of car which was a premium SUV). The agent says the computer said they had one but...
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1.0
#1278550
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They made me waste my time! I go to a location on a Friday 1. its close to my job 2. its open on Sundays. they get my information and they tell me to return on Sunday to pay and pick up the rental so I can have it for Monday. I go Sunday they cant rent me a car 1. I...
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EnterpriseCares
EnterpriseCares

EssentialMarineToad867, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would li...

1.0
I didn't like
  • Dont care about retaining customers
  • No satisfactory customer service
  • Employees do not seem to care or want to help the clients
#1277401
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I was just driven by Enterprise Rent-A-Car driver from my home to pick up a rental car. The driver, WHILE DRIVING, took his phone out & videoed the massive thunderstorm. I told him to stop immediately & he told me he’s ok and proceeded to show me he could drive with...
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EnterpriseCares
EnterpriseCares

Review #1277310, I assure you that your safety is our primary concern. We would like to speak with you about this. Please email ehiescalationscc@mailca.custhelp.com with your ...

1.0
#1277310
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I recently rented a car from Enterprise at the Ontario Airport in California. I was pleasantly surprised at how easy the check-in procedure was and how quickly I was led onto the lot to pick up the vehicle. I did the usual walk-around of the vehicle to look for...
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EnterpriseCares
EnterpriseCares

bluhouse1, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak w...

1.0
I liked
  • Employees at ontario airport location
I didn't like
  • Being accused of damaging a car that i did not damage
#1276303
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I rented a car in 2017. I returned it. Undamaged. Even if there was some damage I was unaware of they took the car back so its on them. Months later I tried to rent a car from them or one of their sister companies. I could actually make the reservation but then when I...
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EnterpriseCares
EnterpriseCares

UnarmedPointer, we appreciate feedback. We would like to speak look into this for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact r...

#1276098
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Contact Enterprise Rent A Car

Mailing Address:
Enterprise Rent-A-Car
Phone:
(800) 264-6350
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My dad has used these over the years and never had a problem, but this last time my dad took a really bad turn (he has terminal cancer) during the night the night before car was due back I rang at 9am and explained the situation and that he was unable to take car back...
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EnterpriseCares
EnterpriseCares

Review #1275840, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. Please email ehie...

#1275840
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