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I called to rent a SMALL car at Memphis airport for November 26, 2018 for 3 hours, return to the airport. Spoke to a rep. Was quoted $53.83. including all taxes/fees. Said she would email me confirmation. NO conf email for one hour, so I called same number, spoke to...
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EnterpriseCares
EnterpriseCares

VioletCottontopTamarin751, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would...

1.0
I didn't like
  • Being misinformed
  • Bad business
#1384558
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I am a flight attendant from Hong Kong. I rented a mini van on 27th Sept 2018 for ONE DAY and it has been returned before 11A.M. on 28th Sept 2018 which was less than 24 hours since my flight back to Hong Kong was departing at 12:30 P.M. Now I found that I have...
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EnterpriseCares
EnterpriseCares

TemptingSquirrel563, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like ...

2.1
#1382116
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I obtained an online reservation at 10:00 am on a Saturday, for a Full Size Vehicle, and was guaranteed a car for 1 week at $254 out the door. I get to the location to pick up the car, and informed that there were more more full size cars, and was offered a Pick Up...
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EnterpriseCares
EnterpriseCares

Review #1381663, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
#1381663
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They did not honor a middle man sites price when I reserved the car It was $15 more $ per day even though I called them to confirm. I asked them what the total cost of the rental would be and I had just that limit on my credit card. When I get there Im hit with extra...
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EnterpriseCares
EnterpriseCares

EthicalAkbash, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to spe...

WannaBeArtistEllary
WannaBeArtistEllary

Maybe it's because of all the made-up names you go buy? They really prefer to rent to people that don't make up fake names. How was Jakie? Does Dan know you saw him?

#1381636
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I had a car crash in an Enterprise Rental car hours from my home. I was slightly injured (shoulder cut, bruising on airbag side of face, etc.) but declined to be transported to the out of town hospital, requesting a replacement rental car to drive home. Called two...
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EnterpriseCares
EnterpriseCares

UpsetRiverDolphin, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.5
I didn't like
  • Way i was treated
#1379892
Reply to reviews
I had to rent several cars after being involved in accident on way to myrtle beach sc. it was in Spartanburg sc. long ways from home. We rented a car and went on to the beach. Then due to being evacuated we were forced to leave early and return home. I returned that...
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EnterpriseCares
EnterpriseCares

Ms. Bryant, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

#1377541
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I rented a car from the Enterprise location at Lunken Airport in Cincinnati, and took an uber to get there. On the way, the manager called me and said that even though I made a reservation, it didn't mean anything. Reservations are taken whether they have enough cars...
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EnterpriseCares
EnterpriseCares

EcstaticZebu, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to spea...

1.0
#1376988
Reply to reviews
I reserved a car with enterprise and was told I would be pick up - confirmation #1844889642. After waiting up until the time I was scheduled to be picked up, I called the location and ask why hasn't anyone came to pick me up. They replied they were trying to get in...
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EnterpriseCares
EnterpriseCares

Review #1376350, because we’re a travel based industry, unforeseen circumstances such as unexpected rental extensions, late returns and inclement weather can sometimes disrupt...

I didn't like
  • Was stranded after making reservation for pick up
  • Not loyal to their customers
#1376350
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I called a store an Enterprise store and the woman told me she was too busy to book a reservation for me and that I had to go to the web site. But then she warned me that the third party sites tend to add things to your reservation that you didn't approve before they...
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EnterpriseCares
EnterpriseCares

Review #1373645, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com wi...

#1373645
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I had made arrangements to fly into Providence, RI. Since I generally use Enterprise, I didn't think that would be a problem. Well, wrong. My flight was scheduled to arrive at 11:42pm. Wondering what would happen if I was delayed. Always a possibility. Upon calling,...
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EnterpriseCares
EnterpriseCares

Review #1371946, we appreciate your comments and would like to speak with you further about this experience. Please email ehiescalationscc@mailca.custhelp.com with your contac...

Anonymous
Really Ni66a

Sooooooo you're mad because they have Hours of Operation like every other business............ Wow

1.0
#1371946
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