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Called in to inquire about renting a car at the Mabank, Texas location. Encountered an employee that was rude from the very beginning. It was obvious that she did not enjoy answering any questions, and was definitley not interested in showing any courtesy or kind...
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4.1
I didn't like
  • Worse customer service i have ever experienced
#1304839
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I have reason to believe that I was cheated by Enterprise Rent-a-car employee from the Jackson Rd office in Ann Arbor. I dropped my car at Sesi Mazda, Jackson Rd, Ann Arbor, MI a couple of days ago and they offered me a service where they would give me a rental car...
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I didn't like
  • Service
  • Cheats
  • Scam
#1303609
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I have been renting cars through Enterprise for many years now since my company has a partnership program thru them. My last rental experience has turned into a night mare which opened my eyes of not wanting to rent from them again. I rented my vehicle from the...
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1.1
I didn't like
  • Lack of professionalism
  • Service
  • Wasting my time
#1302668
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I've been a customer at enterprise well over 5years and to experience this kinda of scam coming from a place I've recommended to many folks friends and family is a desecrate to all the enterprise companies as a whole i rented a car at enterprise on 6/29/2018or around...
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1.0
#1300768
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I just took enterprise there car that i rented in to them got dropped off by one of there employees came back to rerent the same car in a few hours later was in a hurry didn't think about anything being wrong with the car but the girl at the desk said you already know...
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#1300165
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Enterprise Rent A Car - Very bad

Manager stated he will NOT RENT ME A CAR WITHOUT TAKING THERE COVERAGE.
#1298395
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I reserved 2 vans in May for pick up on July 7th. Received a call on July 2nd stating they have no more vans and are booked until the end of August. With it being a holiday week with July 4th, calling me on the 2nd is the same as giving me zero time to make other...
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#1297519
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Made a reservation on April 10, 2018 to rent a 15 passenger van on 6/29/18 from BWI location. Called a few days before to confirm our reservation and was assured the van was available. When I spoke to the customer service agent, I told her we would not be able to pick...
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WhimsicalEpagneulPontAudemer
WhimsicalEpagneulPontAudemer

So, I responded to email from Carol H. and sent all of the information to Enterprise Cares. Heard from tone-deaf Stacy who wrote me back that she would be happy to help once I...

EnterpriseCares
EnterpriseCares

#1297108, we’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include t...

1.0
I didn't like
  • Customer service
#1297108
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Michael, Since today was a holiday I didn't even bother to call you or Kevine, but had spoken to both of you at the time I picked up a rental on 6/28 at 10 am, and showed both of you a copy of my confirmation that did not show a drop off fee. You both assured me that...
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EnterpriseCares
EnterpriseCares

WhoppingRoyalPenguin, we’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

1.6
I didn't like
  • I would never use it
#1296784
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I have received a terrible experience with Enterprise at George Bush Airport in Houston, TX. I hope no one has to experience. I have been renting for 2 years, each year probably at least 5 times and never got any big issue like this. At my trip, I rented a car from...
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EnterpriseCares
EnterpriseCares

#1295948, we’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include t...

#1295948
Reply to reviews