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I have rented from enterprise many times and never had an issue until this past weekend. The manager at the bluegrass airport in ky is rude, and very dismissive. And when l spoke with the escalation dept about being charged $90 for a class change that we didn't do, the...
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1.0
#1333577
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On a 104 degree day in Texas, Enterprise Rental mini van dies in the middle of a busy intersection of two major arterial roads. Looked up to see an Enterprise Office in front of me. I called them only to be told that too bad, you did not rent from this office so just...
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#1333096
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Tried to get a car to go to dallas set it all up online. Arrived at larado tx airport and checked in just to be told that i cant get the car. I asked why and was told that essentially my money was not good enough. Mind you i had cash in hand for the whole rental car,...
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1.2
#1332038
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Enterprise had always been a company I trusted, but my two recent experiences will have me looking elsewhere. I returned the car with no issues at the time specified. The rep looked at it, said we we had no issues, and asked if I just wanted an emailed receipt. Two...
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2.2
I didn't like
  • Charged double without knowledge or communication
#1328737
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Rental Agreement#: 857039 Reference #: 337X6W VEH#1 2018 KIA SEDO 8LX VIN#: KNDMB5C16J6392333 LIC# CDNT171 I had booked a mini-van for rent from Enterprise Newark from 8/3 to 8/6. However, Enterprise Newark did not have a mini-van by the time I reached their office and...
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2.4
I didn't like
  • Quality of the car
  • Hidden charges for miles not disclosed while renting the car
  • Cleanliness of the car
#1328407
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I post this to help anyone flying into LAX and requiring a rental vehicle. Get on the shuttle bus ato Avis! DO NOT rent from ENREPRISE at 8734 Bellanca Ave, Los Angeles, CA 90045...you will literally be out on the streets even if you have an online rental agreement! I...
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#1327148
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Horrible branch now. This location used to be fast with reliable service, now with this new batch of leadership it has unfortunately turned into a bunch of seemingly clueless individual running the store. My husband and I went to the store shortly after 1pm to get a...
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2.2
#1326910
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I rented a car at the 20150 Interstate 45 location in Spring Texas 77373. I needed to drive to Dallas. The young lady who rented me the vehicle told me that I should keep the car another day, due to the fact that I was going to be charged an additional day. So I kept...
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#1326644
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The last couple of times that I reserved a rental from ENTERPRISE RENTAL IN WELLINGTON (ROYAL PALM BEACH) FL. was awful. I had a 10am reservation. The vehicle I reserved is never available, they always offer you something to small, to big or something they just want to...
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#1326453
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I had a rental car provided to my insurance after an accident. When me and my father went to get the car. I was told she had to make a $200.00 deposit because I was under 21. I was told by the staff at the Delaware Ave Buffalo NY location this would be refunded to me...
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1.0
I didn't like
  • Did not return the deductible although they had to
#1324527
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