filters
state:
Show
city:
Show
product:
Show
I was a longtime customer of Enterprise until an unacceptable experience on 4/5/18 due to the treatment I endured via their customer service representative. I was very impolitely denied a rental at my appointment, spoken to belligerently (in front of other customers)...
Read more
1.0
#1238909
Reply to reviews
Enterprise Rent A Car - Disrespected and taken advantage of
My experience dealing with Enterprise has been the exact opposite of what is described in the excerpt from their website. I was subjected to poor customer service and experienced great dissatisfaction at not only the Enterprise store location I visited but at the...
Read more
EnterpriseCares
EnterpriseCares

PosterRW, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contact infor...

Anonymous
Harv

You completely botched the complaint process ; it should have all been handled in writing served via Certified Mail return receipt requested. When there is a dispute over char...

#1235010
Reply to reviews
My wife and I went to the Las Vegas location on Flamingo Road. We were never told in advanced when we spoke on the phone to the representative that because we have a debit card we need to prove our address with two utility bills. Well, we were in a rush and we were...
Read more
EnterpriseCares
EnterpriseCares

Review #1234895, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contac...

#1234895
Reply to reviews
We reserved a one way rental to Connecticut from Florida due to there drive out special. No one informed us by phone or it was not included in the reservation email. I told them I was using debit by the way. We drive straight thru from Connecticut 17 hrs with a 8 month...
Read more
EnterpriseCares
EnterpriseCares

StupendousWombat, we appreciate it when customers tell us about their experiences and would like to help out.Please email ehiescalationscc@mailca.custhelp.com with your contac...

2.2
#1234657
Reply to reviews
Wife rented a car for a one way 200 mile trip. After she dropped it off she got a VM from the renting lcoation stating they had been informed the car was returned , everything is great and the total is x number of dollars, let us know if you need anythinng else we'll...
Read more
EnterpriseCares
EnterpriseCares

Review #1233034, we appreciate it when customers tell us about their experiences and would like to help out.Please email ehiescalationscc@mailca.custhelp.com with your contact...

1.2
#1233034
Reply to reviews
Show

Enterprise Rent A Car - Bad experience horrible service

I rented a car from Enterprise I was suppose to receive my deposit back two months ago! Everytime I call to find out what's going on with my money they tell me someone will call me back then never do its beyound ridiculous.
1.8
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1232276
Reply to reviews
I DROPPED MY CAR OFF FOR REPAIRS AND WAS LEFT WAITING AT THE SHOP FOR OVER AN HOUR FOR A PICK UP.... POOR CUSTOMER SERVICE, THE NICE YOUNG LADY AT THE FRONT DESK HAD TO CALL TWICE (AND COULDN'T GET THROUGH FOR 15 MINUTES) TO GET ME PICKED UP. I HOPE THEY CAN LEARN FROM...
Read more
EnterpriseCares
EnterpriseCares

Review #1232149, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contac...

#1232149
Reply to reviews
I was placed on the DNR list( apparently 7 years ago) because I was blamed for damage to a vehicle that an employee caused. Enterprise submitted 2 estimates to my insurance company,which denied thier claim. You can't have a car at two different shops being repaired at...
Read more
EnterpriseCares
EnterpriseCares

Review #1230308, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contac...

2.0
#1230308
Reply to reviews
I planned a vacation for my children to Orlando, Florida for spring break. I made a rental reservation for Wednesday, April 4, 2018 at enterprise located in Mableton, GA. I was contacted a few days prior for confirmation. The person I spoke with informed me to provide...
Read more
EnterpriseCares
EnterpriseCares

MutedBlindWorm, we appreciate it when customers tell us about their experiences.I assure you that it's never our intention to inconvenience our customers.We would like to spea...

#1229982
Reply to reviews

Contact Enterprise Rent A Car

Mailing Address:
Enterprise Rent-A-Car
Phone:
(800) 264-6350
More
Enterprise Rent A Car - Insurance claim
On 04/05/2018 I Brady Jensen had my 2016 kia forte Totaled in a car accident where the other parties insurance got me a rental car from the Enterprise Rent A Car in Layton Utah where when we did the inspection to pick it up Mark at this location walked around the car...
Read more
EnterpriseCares
EnterpriseCares

Mr. Jensen,Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Utah Regional management and our te...

1.0
#1229072
Reply to reviews