Enterprise Rent A Car Reviews

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Enterprise Rent A Car - Lifelong family of customers treated like a bunch of thieves.
Enterprise Rent A Car - Lifelong family of customers treated like a bunch of thieves.
Update by user Aug 27, 2020

Event happened on 7/29/20 As of 8/26/20 Enterprise has made 0 effort in even contacting me regarding the matter. Yet they have sent 2 collection notices. And Today have sent me an email telling me they are terminating their business with me and would like me to please...

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5 comments
#1947126

I too was ripped off by an enterprise agent filed a complaint with my insurance company who stated that they would file a complaint with the enterprise company as well they have employees that steal from customers and please please stay away from this company I would never give them credit card information over the phone

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Featured
ID
#2137428 Review #2137428 is a subjective opinion of poster.
Location
Cocoa West, Florida
Service
Enterprise Rent A Car Car Rental
Cons
  • Terrible customer service
Loss
$430
Preferred solution
Apology
Most helpful review
New Reviewer
Update by user Feb 22, 2013

UPDATE: I spoke with a lady today representing the Enterprise Damage Recovery Unit. I got all the information I could from her.

Total damage amount, and all of the reference numbers I could get. When I asked her who I would need to speak to about disputing the...

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15 comments
#1999052

I understand because most places that replace front windshields is about 150.00, besides it wasn't your fault. I hope Enterprise come up with a better solution on paying for windshields getting hit by a flying rocks from trucks, it not fair to paid 300.00 or more, I guess it's best to get the damage insurance and I sure the insurance companies not paying 300.00 for windshield repair or repalcement.

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Resolved
ID
#386342 Review #386342 is a subjective opinion of poster.
Location
Cullowhee, North Carolina
Service
Enterprise Rent A Car Truck Rental
New Reviewer

Annoyed & disappointed

Accused of smoking weed in the car. Ironically, I dont smoke!!! Charged $300 for a supposed smell. I am still waiting for a refund &;;; a call back
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1 comment
#2040161

Martha Ajd, please email care(At)enterprise{dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

ID
#2715665 Review #2715665 is a subjective opinion of poster.
Cons
  • Upcharge
  • Damage recovery treatment
Loss
$300
Preferred solution
Full refund
New Reviewer

Broke down

Manufacture parts are damaged The brakes are damaged this has been more than three repair companies in danger for the vehicle that is very manufactured diagnostically at fauler

User's recommendation: CONTACT LEASE.

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1 comment
#2040160

Nelissa Rya, please email care(At)enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

ID
#2714500 Review #2714500 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Pissed Customer

Enterprise Rent A Car - Pissed Customer
Enterprise Rent A Car - Pissed Customer
Enterprise Rent A Car - Pissed Customer
Due to trusting this company with my card and renting a car, I have took a shot hit on my credit. You guys charged my card $1600 two times. I have attempted to contact the branch, the customer support and have also filed a claim with my credit card company. You guys placed charges each time that it was time for me to pay. After returning the vehicle, I was charged a new total that was already taken from my card. I have proof. If this can not be resolved, I will be suing. I have already spoken with my council on this and gave them all proof.
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1 comment
#2040185

Kemisha Ivw, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care(At)Enterprise{Dot}com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

Thank you. - Carol H.

ID
#2682155 Review #2682155 is a subjective opinion of poster.
Location
Clinton Township, Michigan
New Reviewer
The person who did the interview was one of the rudest persons I had ever dealt with in my entire life. All this person was interested in how many RV's could I do. I use to be a detailer at another business and had the highest reviews. I would say this person was...
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1 comment
#2037883

Jeanette M Ihh, we're sorry to hear your interview did not go as you anticipated. Our team will be happy to help put you in touch with a member of management who can give you advice about your performance.

To do so, please email Care(At)Enteprise{Dot}com with your full name, the exact position you were applying for, the location, name of our HR professional or interviewer, and your contact information. Thank you for providing us with your honest review.

We look forward to hearing from you soon. - Carol H.

ID
#2680033 Review #2680033 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer
Call last night to rent car for next day. Explained to the lady that we had just moved and the drivets license still had the old addresss on it. She told me tnat thete would be no problem with it. Because she had tbe new address and the old. We would be able to get the...
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2 comments
#2034354

Carmen W Zsd, we'd like the chance to address this with you directly. Please email care(At)enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

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ID
#2674025 Review #2674025 is a subjective opinion of poster.
Preferred solution
You need to inform youre workers on all policies.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible service

I called last minute to arrange a rental car for my daughter. I was told there was a small car available and she would pay $299. When she arrived she was told the only vehicle available was $1200. It was a huge truck that she felt very uncomfortable driving. This is certainly a huge bait and switch and is most likely illegal. Never again.

User's recommendation: Go elsewhere.

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1 comment
#2034360

Debbie M Xkq, I apologize that our service did not meet your expectations. If you can provide a few more details, we'd like to investigate this with you and help.

Please send a detailed email to Care(At)Enterprise{Dot}com include the exact rental location, your full name, contact telephone number, your rental agreement or reservation numbers, exact rental office location, and any further information regarding your experience with us.

Kind Regards. - Carol H.

ID
#2658984 Review #2658984 is a subjective opinion of poster.
Cons
  • Pricing descrepencies
Loss
$1000
Preferred solution
Price reduction

Billing issue

Why am I still receiving a toll bill that is not mine stating I was in Maryland. I have made several attempts to resolve this issue.
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1 comment
#2031184

PissedConsumer265****, to find out more about contesting toll charges please visit www.htallc.com/tollpass. If we can help, email Care (At) Enterprise {Dot} Com with your full name, email address, telephone number, exact rental office location, your reservation and rental agreement numbers.

Thank you. - Carol H.

ID
#2651013 Review #2651013 is a subjective opinion of poster.
Location
Reading, Pennsylvania
New Reviewer

Claims

I rented a suv in Memphis tn and there was a chip in the windshield that wasnt noted on the initial inspection now Im trying to be charged for it. I spoke to claims and the lady told me it would be taken care of. I got a call from a debt collector yesterday. I need someone from claims to call me. Thanks, Terry
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1 comment
#2024583

Ishmael Uhf, thank you for your review. If you can provide a few more details, we would be happy to look into this further for you.

Please email care(At)enterprise{Dot}com with your contact information, your reservation or rental agreement number and the details of your experience stated above. - Carol H.

ID
#2616043 Review #2616043 is a subjective opinion of poster.
Location
Roselle, Illinois

No one still reached out to me

Hello my problem is when I was having a problem no one reached out to fix it everyone always say hold on let me Transfer you
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1 comment
#2023908

PissedConsumer260****, thank you for sharing this concern with us and we certainly understand your sentiments. I do apologize for any inconvenience.

We'd like the chance to address this with you directly.

Please email care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

ID
#2609009 Review #2609009 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I was told if I needed to keep the car longer than what I have anticipated. did that would be fine. and I didn't need to call that they would just extend the amount to my bill. also last time I rented cars from you guys I was not charged until I have returned the car....
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1 comment
#2023907

Olie Qzr, thank you for sharing this concern with us and we certainly understand your sentiments. I do apologize for any inconvenience.

We'd like the chance to address this with you directly.

Please email care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

ID
#2607717 Review #2607717 is a subjective opinion of poster.
Service
Enterprise Rent A Car Car Rental
Pros
  • Pricing and product
Cons
  • Poorly trained employees
  • Rudeemployees
Preferred solution
Price reduction

Terrible service

Ive been calling your griffin location sense 9:00am here it is 1:00Pm still no answer this worst place of business ever Ill never due business here again.

User's recommendation: I’ll take my business else where maybe economy rental.

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ID
#2605207 Review #2605207 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Rented a vehicle and they put the wrong license plate on the contract. I have received over $50 in toll charges for a car I didnt have. I called to discuss and they said to stop in. I drove the 45 mins to stop in and talk about it and they said they would look into it...
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1 comment
#2022256

Jason M., : your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail.

Please email us at care(at)enterprise{dot}com with your contact information, reservation or rental agreement number, and any additional details.

Thank you. -Carol H.

ID
#2599318 Review #2599318 is a subjective opinion of poster.
Location
Westmont, Illinois
Loss
$50
Preferred solution
Full refund

Trying to reserve a one way trip from Pa to Atlantic City location

There is no ability for enterprise to do a one way rental. From Pa to AC and then rent again for a return from AC to Pa. With all of your locations it seems as if this should be something Enterprise could arrange. And to rent a car for the whole week was a ridiculous amount of money. So I reserved a car elsewhere. You might want to look at what your customers want as conveniences for their travel rather than charging the highest amount of money to people who are just trying to do what they can for their family after the pandemic.

User's recommendation: Be more accommodating and allow for drop off at a different location without charging such exorbitant $$.

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1 comment
#2022255

PissedConsumer259**** of Wappingers Falls, NY, the availability of one way rentals can fluctuate depending on location, date and times. Perhaps trying the nearest airport location will help with this.

If we can help out, email care(At)enterprise{Dot}com with your contact information, the reservation details, the exact rental office location and any other details so we can research this promptly. – Carol H.

ID
#2593973 Review #2593973 is a subjective opinion of poster.
Cons
  • High cost
New Reviewer

They gave me a car with no gas and I had to put gas in vehicle and I feel that I should get money back towards gas especially when no gas was in it and I returned it with3/4 tank of gas

Called the Dover office because they gave me a car that barely had much gas in it and I had to go to gas station and get gas but I didn't get reimburse
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1 comment
#2021554

Aralyn, thank you for your review. We would like to discuss your experience with us in more detail.

Please email us at care(at)enterprise{dot}com with your contact information, reservation or rental agreement number, and any additional details.

Thank you. -Carol H.

ID
#2592759 Review #2592759 is a subjective opinion of poster.
Service
Enterprise Rent A Car Car Rental
Pros
  • Clean car
Cons
  • Never checked car out or gas and i had to show them
Loss
$38
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No car

No car after confirmation and there to pick up no car always a run around called said corporate would call and get us a car no call from no one
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1 comment
#2021551

Clevon, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail.

Please email us at care(At)enterprise{Dot}com with your contact information, reservation or rental agreement number, and any additional details.

Thank you. -Carol H.

ID
#2584055 Review #2584055 is a subjective opinion of poster.
Service
Enterprise Rent A Car Car Rental
Pros
  • This company doesnt desirve even one star
Cons
  • Did not receive vehicle
  • Charging for things i asked not to have added to my bill
Preferred solution
Deliver product or service ordered

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