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I've been on the side of the road for 2 hours now waiting on a tow truck. I'm 60 miles from my destination and have to go back 30 miles. I then have to wait on a location to open before I can get another rental. Oh and this is after I reserved an intermediate car and...
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EnterpriseCares
EnterpriseCares

PartialMoose,We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

1.0
#1261457
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el servicio de gruas me lleva el carro de el condominio donde vivo a pesar de tener un pase puesto, cuando voy al lugar donde se encontraba el carro no me lo entregan ya que pertenece a enterprise y no es de mi propiedad , llamo a la compania que me lo rento y me...
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EnterpriseCares
EnterpriseCares

InsidiousFlounder,Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details ab...

#1259654
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Picked up luxury car rental on 5/10/18 from Bossier City,LA location. Car was dirty w/bird droppings over it, windows filthy, 15% oil life left. I was concerned with the oil needed changed,called the Bossier office on 5/14 not much help. I went to Enterprise location...
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EnterpriseCares
EnterpriseCares

FaintChinStrapPenguin,we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like...

2.3
I liked
  • Vehicle
I didn't like
  • That the car needed cleaned and serviced
#1258926
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Reserved a car for pickup at 8am on May 18th. Got a call the night before they didn’t have a car might have one at 10am. By 1pm they still didn’t have a car. Ended up canceling the reservation. What was the purpose of making a reservation if they didn’t reserve a car...
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#1258920
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This is definitely the worse experience I’ve ever had on a rental company. I rent cars twice a month sometimes for a week or even two weeks. I usually rent in Boston or Brockton since they’re all booked they sent me to this location, got there to grab the car and head...
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1.0
#1258343
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I rented a car, as I have for the past 18 years, for a time period when I needed a rental. I told the branch employee in Boynton Beach Fl that I needed a small car with only the insurance. Which they force you to use now. They held 200 for a deposit. During the time I...
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EnterpriseCares
EnterpriseCares

DilapadatedBobCat, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custh...

1.0
#1257889
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Corporate will address any issues or concerns immediately they take action and will actually listen they will then resolve your problems asap don't be afraid to call. Enterprise Corporate believes in true customer service and supports there customers being treated with...
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EnterpriseCares
EnterpriseCares

Review #1255568,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1255568
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I rented an Enterprise car from April 16th through April 24th in Rapid City South Dakota. I received a claim request for a cracked windshield from a company called "Purco Fleet services"; the claim was from Alamo! First of all, there was no damage to a car window. The...
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EnterpriseCares
EnterpriseCares

Review #1252871,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1252871
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About 2 weeks ago I went to the Enterprise car rental location in Vancouver Washington off of Mill Plain. They informed me that they only had one rental car available in my class A vehicles and the one they had was dirty. This is not my first time having an issue with...
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EnterpriseCares
EnterpriseCares

SpeedyButterflyFish,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

1.5
#1252865
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Contact Enterprise Rent A Car

Mailing Address:
Enterprise Rent-A-Car
Phone:
(800) 264-6350
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Enterprise Rent A Car - Suppose to had insurance rental!!

I suppose to had a rental for today but no rental! The bad part about it the associates showed no concern!! This was in Laurel, MS!!!
1.0
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#1252813
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