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Basically my car was involved in an accident and I was given an Enterprise Rent-A-Car for some reason they decided to debit my account and charge me for the car without my knowledge and then when it was all finally resolve they tried to say that they done me a favour...
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#1240581
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I rented a car on Friday, April 13 at the Monsey, NY location. When I first got in the vehicle, it had a very pronounced smell of old cigarette smoke with a somewhat sweet smelling odor. I went back into store and told the rep that it smelled. He sprayed air freshener....
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EnterpriseCares
EnterpriseCares

ZonkedIbizanHound,we appreciate it when customers tell us about their experiences and would like to help out.Please email ehiescalationscc@mailca.custhelp.com with your contac...

1.0
I didn't like
  • Bad business
  • Condition of vehicle customer service
  • Rude customer representative
#1239391
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I was a longtime customer of Enterprise until an unacceptable experience on 4/5/18 due to the treatment I endured via their customer service representative. I was very impolitely denied a rental at my appointment, spoken to belligerently (in front of other customers)...
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EnterpriseCares
EnterpriseCares

ElegantSeaTurtle, we appreciate it when customers tell us about their experiences and would like to help out.Please email ehiescalationscc@mailca.custhelp.com with your contac...

1.0
#1238909
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Enterprise Rent A Car - Disrespected and taken advantage of
My experience dealing with Enterprise has been the exact opposite of what is described in the excerpt from their website. I was subjected to poor customer service and experienced great dissatisfaction at not only the Enterprise store location I visited but at the...
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EnterpriseCares
EnterpriseCares

PosterRW, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contact infor...

Anonymous
Harv

You completely botched the complaint process ; it should have all been handled in writing served via Certified Mail return receipt requested. When there is a dispute over char...

#1235010
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My wife and I went to the Las Vegas location on Flamingo Road. We were never told in advanced when we spoke on the phone to the representative that because we have a debit card we need to prove our address with two utility bills. Well, we were in a rush and we were...
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EnterpriseCares
EnterpriseCares

Review #1234895, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contac...

#1234895
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We reserved a one way rental to Connecticut from Florida due to there drive out special. No one informed us by phone or it was not included in the reservation email. I told them I was using debit by the way. We drive straight thru from Connecticut 17 hrs with a 8 month...
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EnterpriseCares
EnterpriseCares

StupendousWombat, we appreciate it when customers tell us about their experiences and would like to help out.Please email ehiescalationscc@mailca.custhelp.com with your contac...

2.2
#1234657
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Wife rented a car for a one way 200 mile trip. After she dropped it off she got a VM from the renting lcoation stating they had been informed the car was returned , everything is great and the total is x number of dollars, let us know if you need anythinng else we'll...
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EnterpriseCares
EnterpriseCares

Review #1233034, we appreciate it when customers tell us about their experiences and would like to help out.Please email ehiescalationscc@mailca.custhelp.com with your contact...

1.2
#1233034
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Enterprise Rent A Car - Bad experience horrible service

I rented a car from Enterprise I was suppose to receive my deposit back two months ago! Everytime I call to find out what's going on with my money they tell me someone will call me back then never do its beyound ridiculous.
1.8
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1232276
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I DROPPED MY CAR OFF FOR REPAIRS AND WAS LEFT WAITING AT THE SHOP FOR OVER AN HOUR FOR A PICK UP.... POOR CUSTOMER SERVICE, THE NICE YOUNG LADY AT THE FRONT DESK HAD TO CALL TWICE (AND COULDN'T GET THROUGH FOR 15 MINUTES) TO GET ME PICKED UP. I HOPE THEY CAN LEARN FROM...
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EnterpriseCares
EnterpriseCares

Review #1232149, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contac...

#1232149
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I was placed on the DNR list( apparently 7 years ago) because I was blamed for damage to a vehicle that an employee caused. Enterprise submitted 2 estimates to my insurance company,which denied thier claim. You can't have a car at two different shops being repaired at...
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EnterpriseCares
EnterpriseCares

Review #1230308, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contac...

2.0
#1230308
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