Enterprise Rent A Car
Enterprise Rent A Car Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Enterprise Rent A Car has 1.8 star rating based on 1128 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Enterprise Rent A Car to a friend or colleague.
- Rating Distribution
Pros: Location, Price, Standard of car was good and clean.
Cons: Customer service, Bad customer service, Not helpful staff.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Enterprise Rent A Car has 1.8 star rating based on 1128 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Enterprise Rent A Car to a friend or colleague.
- Rating Distribution
Pros: Location, Price, Standard of car was good and clean.
Cons: Customer service, Bad customer service, Not helpful staff.37% of users think that Enterprise Rent A Car should improve its Customer Service.
53% of users say that they won't use Enterprise Rent A Car in the future for similar services or products.Recent recommendations regarding this business are as follows: "Rent from other rental companies", "Do not do any business with them or you will regret it.", "Look elsewhere", "Never give this company any money for any reason or you will regret it.", "Reserve elsewhere".
Most users want Enterprise Rent A Car to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged my account 2 times a $150.00 cleaning fee a d said it was heavily smoked in.
I don't smoke. They billed me 2- $150.00 cleaning fees!!!
When I went right in , they told me why I was charged $300 INSTEAD OF THE $42.00 I owed. !! , the guy who was responsible for cleaning it was smoking... I had a truck for 6 weeks while mine was in shop.
That one wasn't smoked in. , but thr one I had a few weeks later , for 4 days was?? I have yet to get anyone to do anything about this issue.
I'm definitely a pissed consumer. !!!
User's recommendation: Watch yourselves with a debit card. Give them a prepaid card eith only what u owe on it only !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, Florida*** customer
I was in an accident about 2 weeks ago and all the electrical materials and company tools that were in the rental van are gone, so my company will be filing a lawsuit against Enterprise.
- Misleading information
- Not truthful
Preferred solution: Full refund
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Verified Reviewer | Vallejo, CaliforniaHORRID CUSTOMER CARE
I went to Vallejo, CA location after calling a couple of days where phone was answered and immediately hung up. When I came in I saw young Black girl with Black hair, low bun and glasses, pick up the phone and hang it up, repeatedly.
I explained I wanted to swap cars cause because getting chemo shots and SMOKE SMELL NAUSEATING. We sprayed but stench was still nauseating. She said they would have something after 3 and to call(they dont answer phone) or come back. I asked if she could call me since I couldnt reach by phone.
She said ok. No one called back, or answered phone so went back at 3. The business card this girl gave me was for someone that no longer worked there. She had a Latina co-worker yelling and snapping at my daughter as if I had made up coming in there earlier.
They insisted because car was initially rented in Vacaville we had to go back to Vacaville, 32 miles away from where we live (Vallejo) in over 100 degree heat and Ive told you Im disabled. Horrible service! Disgusting, despicable. We drove to Vacaville who also had nothing but were hospitable, called Napa and arranged another car.
Napa was also hospitable.
The car we swapped NEEDS BRAKES REPAIRED! BRAKES SQUILL AND STOP IN FRONT AS IF BACK BRAKES ARE NOT ENGAGINGHELP PLEASE
- Poor customer service
- Do not care about their customers
- Does not answer phone
Preferred solution: A car in perfect working condition and SMOKE FREE from LOCAL OFFICE
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional staff
On July 22, 2024 I rented Mercedes GLC 300 at 11325 Santa Monica Blv, LA, CA location because my vehicle was at the auto body shop for almost 2 months. The person named Leon released vehicle without properly checking it.
I insisted to check vehicle for any scratches, but he didnt paid attention and wanted me to sign rental agreement as soon as possible. Mercedes was dirty and I asked to wash it, they just sprinkled with water. I walked around the car and told Leon about many scratches, he said dont worry he knows it. So, I trusted him and signed the rental agreement.
On September 16, 2024 my car was ready at the Beverly Hills Auto body shop and car enterprises representative told me to dropped off Mercedes at the body shop.
The Mercedes was picked up by car enterprises from Beverly Hills location.
On September 19, 2024 I received email from damage recovery unit with the claim #2157****. They blamed me for damage of half inch detached front bumper which I never caused that damage. When I rented this vehicle the damage was there.
I called car enterprises Beverly Hills location and they told me that there no previous report about this damage. So, I called Santa Monica location and Leon doesnt even have time to talk to me and told me to talk to Brianna.
I was crying and trying to explain to Brianna, she just said let me check for previous reports which it will takes about 1-3 days to get back to me. I said Beverly Hills already checked and it took them 10 minutes and there no reports , your brunch never noted that damage previously and rented out to me as it is. I called every day to Santa Monica brunch in hope that they will investigate and admit their fault, but they dont have time to talk to me very careless and mean.
So, on the third day Brianna told me there no previous reports and she transferred to area manager which I already done that. On September 19, 2024 I requested to speak with the area manager but still didnt hear back from them.
I believe, that Leon knew about those damages and rented me without notifying me.
Please investigate and review video camera images at 11325 Santa Monica Blv, Los Angeles, CA 90025.
Employees like Leon and Brianna doesnt want to take any responsibilities, they treat me poorly and unfairly.
- Bad employees at 11325 santa monica location
Preferred solution: Employee Leon has to admit that he rented me damaged vehicle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Three Chopt, VirginiaWORST SERVICE EVER
This is the letter to the Corporate Office and the timeline of events -
I am very disappointed in the service at this location, and I am appalled at the treatment I was subjected to by Dalton, the manager of the location. He was rude, aloof and clearly has no respect for the clientele they serve.
I can honestly say that I have never experienced more rude or abusive customer service in my life.
I have tried diligently to resolve the issue I have with this rental office, in more than one way. This includes reaching out to the manager at the location, trying to contact Joseph Brown, the Area Regional Manager for Richmond, VA, emailing your corporate office and calling your Customer Service Department/Escalations Department for your corporate office, all with no resolution. Not only is there no resolution to my problem, your Corporate Office failed to even reach back out to me, despite numerous requests and numerous assurances from your customer relations department that someone would respond to and return my calls and emails.
I have included a very detailed timeline and description of the problems I experienced and the current dispute that I am filing with my credit card company, in regard to the $570.41 charged to my credit card, without my authorization. I have also included screenshots of the history on my computer showing the efforts I made for weeks to find contact information for your Richmond Area Regional Manager Joseph Brown, efforts made to obtain the Corporate Office information to email you for resolution of this issue and efforts made to obtain the Customer Service phone number to file a grievance, or try to speak with someone in regard to my complaint and the steps I have made to resolve the issue.
In addition, I have included a screenshot of the phone call I made on the latest attempt to have someone from the Corporate Office, or to have your Richmond Area Regional Manager Joseph Brown return my call, in order to discuss the issue.
I spent 20 minutes on the last call with your customer service agent, explaining the issues I experienced, from beginning to end, while being assured I would receive a call back within 3 business days. Needless to say, I never heard from anyone from the Corporate Office or from Joseph Brown, here in Richmond, VA.
I am not including a copy of the final invoice for the rental, because I never received a final copy, nor did I receive the updated copy they told me they would email to me, which I requested on the 11th of February and again on the 18th of February.
1/3/24 - Call @ 2:24 pm
I called Enterprise to tell them the insurance company had authorized a rental and that I wanted a full size vehicle similar to a Camry. They told me they did not have anything in that size, so I told them I wanted a smaller sedan, so that it would not use up my rental coverage so quickly. They told me that they had one reserved for me, so I went straight up there and was there within 30 minutes.
When I arrived they told me they did not have a car, that I would have to rent a truck or an SUV.
I voiced my concerns over using all of my rental coverage, because my car had been totaled, and I had no idea when the claim would be settled, or when I would be able to get another vehicle. Three different men were there in the office, and all of them told me that the insurance companies never allowed people to use the full amount of their rental coverage and they had never seen someone use the full amount. All three of them agreed with this, so I agreed to take the SUV, because they told me the insurance company had only authorized the rental until 1/18/24 anyway.
However, I did question why I was told they had a full sized car there reserved for me, and they told me their inventory changed every thirty minutes, so there were no cars available. Again, I stressed the fact that I was told they had a car there reserved for me, and they simply told me again, their inventory had changed.
1/11/24
I had already called the rental office the day before and spoken with Amari.
I asked for the name and number of the regional manager. I was told his name was Joseph Brown, but they would not give me his contact information. Therefore, I called the 9901 West Broad St. location and requested his contact information.
They also refused to give it to me, or have him contact me.
I called the 1 855 Enterprise Customer Service Elevation Department number to complain about the service and poor treatment I had received at the Glen Allen rental office and was told I could return the vehicle and switch it out for a less expensive vehicle. I explained that I had called several times, and they were rude and not helpful at all. They had also lied to me about my original reservation.
1/11/24
I called my insurance agent in regard to the rental coverage, because I still didnt have an offer on the payout for my car and knew I needed the rental as long as possible. She advised that if I got a cheaper vehicle, it would extend the time on my rental coverage.
I switched out my rental car after calling Enterprise, because I spoke with my insurance agent about the total remaining on my rental coverage.
I called Enterprise and told them I wanted a less expensive vehicle. I actually spoke to Dalton, the manager, and again expressed to him that I had originally asked for a car, not an SUV or truck and advised him that my insurance agent told me to request an adjustment on the cost of the vehicle they gave me to being with, because it was an error on their end, not mine. He refused to make an adjustment, but said he would switch the vehicle for a car, which would be less expensive. I told him I needed something I could install a car seat in, because I had my 4 month old granddaughter.
I had told him this before, with the original rental, when I explained I did not want a truck.
When I arrived at the rental office to exchange the vehicle, he told me the only thing he had available was a Dodge Challenger. I was so upset, I took that one, simply to get out of there, even though it was only 2 doors and was a sports car. It was not easily compatible with installing a car seat.
When I returned the original vehicle, I was not given a copy of the contract. They simply had me sign something on their ipad.
1/12/2024
I called the Enterprise Corporate Office and spoke to the escalations department in regard to the issues I had experienced with the Glen Allen rental office.
I spent about 10 minutes on the phone explaining all of the problems, and the agent told me they were going to have the Regional Manager from Richmond, VA to call me. I never heard from them.
1/15/24 Call from Amari @ 10:19am
I missed a call from Amari saying my rental car was due back on the 18th. When I returned the SUV on the 11th, in exchange for the car, I was told by my insurance agent it would extend the rental coverage until the 21st, because it was a less expensive vehicle.
I called the rental office and spoke to Amari and told her I had exchanged the original vehicle for a less expensive one, and the rental should have been extended. When she checked into this, while I was on the phone, she told me that Dalton, the manager, had not adjusted the original rate to the less expensive rate for the car.
She then adjusted the rate in the system, and she confirmed it would extend the rental coverage until the 21st.
1/18/2024
I called the rental office to ensure there were no issues with the extension on the vehicle coverage through my insurance, since I had already had so many issues. I spoke with a young man who told me it was due today - the 18th. I explained to him all of the issues I was having with the extension, and he said it was not their issue, and the insurance company was the one who needed to adjust the date in their system.
I told the young man that I had just spoken with my agent and there was no issue on their end and asked that he call and speak with my agent, and he told me he would do so and call me back. I waited until mid-afternoon and I tried to call the rental office again to make sure it had been taken care of, but no one answered the phone.
I tried again several more times and left a message for them to please call me, but no one ever called me back.
I called my insurance agent and didnt get an answer, so I emailed. My agent emailed me back and let me know they had extended the date to the 25th.
1/19/2024
I called the car rental office to make sure they had gotten the extension from the insurance company, and they assured me they had. I also asked them again, for the 3rd time to ensure I was not incurring any charges personally out of pocket, and I was told - again- that no, I was not paying any additional charges that were not covered by the insurance company.
I emailed the Corporate Office, and I explained the issues I had experienced with their local rental office and asked that someone contact me. I never heard back from them.
1/25/2024
I returned the rental car to the Glen Allen rental office, where I had picked it up.
When I returned the car I spoke with a young black woman, and I asked her to be sure I had not incurred any out of pocket charges, and she again, just like the other two people I spoke with, assured me I had not, so I signed the return slip and left. I was not given any paperwork at all at this time, just like I was not given a copy of the contract previously when I returned the original rental vehicle.
1/30/2024
I received my credit card statement, which showed a charge from Enterprise Rental in the amount of $570.41. I called the Enterprise rental office and spoke with an agent. I explained to her that I had asked several different times, with 3 different agents to make sure I was not incurring any out of pocket costs and had been assured by each of them that I had not.
I wanted to know why I had been charged on my personal credit card, in the amount of $570.41. Dalton, the manager, then took the phone and told me I was responsible for the charges and was incredibly rude to me. I tried to explain that I had been told over and over I was not incurring any out of pocket charges, but he would not listen, so I ended the call. I then called Capital One and filed my dispute.
1/30/2024
I once again emailed the Enterprise Corporate Office asking someone to contact me, but no one ever did.
2/2/2024
I called the Enterprise Corporate Office again and spoke to their Customer Relations Department.
I was on the phone with them for exactly 20 minutes explaining the issues I experienced during the entire rental period. The agent I spoke with promised me that someone would be in contact with me within 3 business days, and as of 2/26/2024 I still have not been contacted by anyone.
I called the Corporate Office of Enterprise 3 different times, and I also emailed them more than once, with absolutely no resolve.
They refuse to contact me, either from the Regional Office or the Corporate Office to help resolve the problem I am experiencing with them. In addition, they refused on 3 different occasions to provide me with the contact information for Joseph Brown, the Regional Manager for Richmond, VA.
- Refuse to help resolve issues
- Inconsiderate
Preferred solution: Full refund
User's recommendation: Never rent from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Charlotte, North CarolinaMalpractice at Tyron St, Charlotte NC location
The entire staff at the Tyron St location is rude. I cant believe the hassle Ive had with my Enterprise rental!
I traveled from Raleigh to Charlotte with a confirmed rental car reservation, only to arrive and find out they didnt have a car for me. How can I have a status = confirmed reservation and no vehicle available???
I got fed a lot of BS at the store.. since they did not have a phone number on file they could not call me to inform me. Well, why does your system allow bookings without a phone number??
Also if you do not have a car available then why did you not cancel the booking together???
This is malpractice, and tomorrow I am talking to my legal team about suing your store manager, area manager, and Enterprise as a whole for malpractice.
I checked a lot of google reviews of this store, and a lot of people have complained about the same issue. This malpractice has been going on for a long time here.
User's recommendation: Rent from other rental companies
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my refund
My car was stolen and Geico told us to go to Enterprise Rent-A-Car that they would cover 20 days free for us to get a vehicle unlimited mileage but Enterprise charge my husband almost $1,000 in fees from his credit card and I went to the company on Huntington in duarte California and I asked for the manager and he was very rude to me very snotty didn't know how to answer my questions and told me to read the paper just read read the instructions he was an idiot
Preferred solution: Full refund
User's recommendation: Don't use Enterprise
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Verified ReviewerEnterprise employed a thief
Way back when James Miner of Corvallis OR last seen in Portland OR was a manager of a branch at Enterprise Car Rental I trusted him to give a $150 gift card anonymously to one of his new employees. Instead of doing as he promised, James Miner used the gift card for himself.
Ironically a few years later it was discovered the person of said gift card NEVER got it. A quick online search led me to Portland where James was working as an account executive for an electronics company (what no longer a manager James?).
I attempted to get him to willingly return the money he stole, yet he REFUSED. To conclude James Miner is a thief of the worst kind, but his former employer isnt very good at accepting responsibility for their thieving employees.
James using his job title to carry out his dirty deeds is the worst part. Please do not trust James Miner with anything valuable as like me you will come to regret it one day.
- Are everywhere
- Sometimes have bad apple managers
Preferred solution: James Miner is ultimately responsible for returning the money he stole.
User's recommendation: Donโt trust managers at enterprise
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Verified Reviewer | Orlando, FloridaCustomer complaint/ unresolved issue
I contacted Enterprise Rental on Cypress Gardens Blvd Winter Haven on 06/01/2024.
I called and reserved a vehicle and explained that it had to be a full sized pick up and requested an f150 due to it's bed size and measurements. I set the reservation at 1:30pm same day to be picked up, and confirmed that they could see the truck in view on the lot and they did confirmed.
**This truck was needed to pick up a double wall oven unit to be a replacement for an elderly lady that provides and carers meals for multiple churches and not for profits across Central Florida.
Her event was the next day for an event for one of the oldest churches in this area** 5 minutes before I was about to pull into that location, I got a call from a rude and short attitude from a female stating that they don't have the f150 but have a Tacoma, which I explained the bed of that truck was too short. I explained that's why I called and confirmed that the truck was on the lot that I needed and reserved it. She said it's not there now and that's all that is available.
While confirming the reservation I doubled check that cashapp would be acceptable, I was told 3 times that it indeed did accept cashapp. I knew that I could use cashapp at that and multiple locations because I have used it personally as payment...Everytime!
After making reservations for that f150 for that location and confirming with that location over the phone that it was set..they rented the reservation to someone else before my arrival and then advised me I couldn't use cashapp as a payment (I have multiple signed invoices with previous transactions that show cashapp as my payment method). Acter requesting a call from that location manager I was told that I would get a call...it never happened. I also asked to speak to customer service and they transferred me which stated that I can't speak to a manager and it would be escalated per their policy and advised me I would hear from the manager of the customer service on the same day, but couldn't give me an exact time...it never happened. I called the following day and explained the same issue and they escalated it and advised me the same return call policy within 24 hours...it never happened.
I made an additional 2 phone calls and explained the same info, both giving me the same escalation return call from manager policy...it never happened. Today is Friday 06/07/2024 and I finally called to the location of issue and spoke to the manager. He told me that can't promise a specific vehicle for reservations, and if they did it would be take at least 24-48 to do so. He contradicted himself in the same sentence.
He constantly spoke over when I was explaining and correcting his understanding Everytime I spoke, completely rude and unprofessional! No accountability, seems to be a wide across the entire company! Setting a reservation for the vehicle requested and then renting it to someone else is deceptive and dishonest and simply bad business! The lack of unprofessionalism and contrary and content they reflect is atrocious!
The lack of accountability is unwelcomed and unacceptable. Enterprise Rental is not to be trusted! Do not use this company! They do not do honest business!
If you have issues, you will not speak to the managers at Corporate Office, they obviously don't exist! They don't care about what your needs or requests, they do whatever they feel like doing because there is no accountability. If you also experienced this similar situation or maybe even worse, contact your State Attorney Office for Consumer Complaints and file against them.
If enough complaints, they will open an investigation and review similar co.plaints to file a class action suit. Enterprise will never got another penny from me, from any friends and family as business owners, cooperate executives and their accounts accounts, local not for profits and many other individuals and businesses locally that I will continue to remind everyone them about how they do business, obviously by my explained and experience with happened and it's nationwide!
- Open half day on saturdays
- Deceptive untrustworthy dishonest rude unprofessional
- No accountability could care less about customers and their needs
Preferred solution: 470 Cypress Gardens Blvd Winter Haven FL 33881 An apology, admitting they use deception on a regular basis. Admit that they fail to operate within their own policies. More than monetary values exceed their repair
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Verified Reviewer | Los Angeles, CaliforniaCOMPLAINT & BILLING
Awful! They are not affiliated with the BBB, and there are many negative reviews on the BBB website.
I will utilize another car rental service. They appear to be indifferent and seem to be interested in money extraction. I'm expressing my dissatisfaction explicitly by saying, I will never use this company again! Enterprise car rental isn't what it used to be.
They quote one price over the phone, yet in person it's higher. They influence you in a way to purchase extra insurance. When you inform them that Progressive will cover the car, and then opt to cancel the additional coverage, they do not handle the request over the phone. Instead, they make you drive to the office to cancel it, which is an inconvenience in itself, and they are aware of this.
The BBB, with which they are not affiliated, has countless negative reviews just from August 2014 alone. The attempt to consult a manager at a particular location to report their inappropriate behavior is challenging because they claim over the phone that they do not have any managers! I am compelled to engage an attorney and reject all the excessive holding charges that shouldn't exist. This was the worst car rental experience!
It isn't how it once was and their conduct is reminiscent of bad car salesman antics. Beware! Find another place to rent your car!
I was quoted $235 per week for an economy car over the phone. However, the cost exceeded $800.
- Bad customer service
- Pricing differentials from whats discussed
Preferred solution: Price reduction
User's recommendation: FIND ANOTHER CAR RENTAL COMPANY!!!!
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Verified Reviewer | Washington, District Of ColumbiaDeplorable services and attitudes
Kevin at the Union Station location was rude from the start. Dismissive and condescending.
I had reserved a car a week prior. Upon arrival Kevin smirks he has electric truck for me. I decline as I don't drive trucks and haven't a charging station. Maria inserts that most people only drive a few miles daily and perhaps a hundred per month so I should be fine!
How ridiculous. The more distraught I became the worse they behaved. Ending with Kevin slamming his window in my face and Maria saying taxi is out in front. Unacceptable.
I called Enterprise for weeks to no avail.
I read on reddit that they do not return calls and haven't any customer service goals. So disappointed to experience simply atrocious customer service in the States.
User's recommendation: Reserve elsewhere
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Verified ReviewerResolved: Please tell me what is going on with my deposit please
Still waiting on the other 74 dollars of my refund.
I would like to know when my deposit was sent out, please, and when to expect it back. Thanks.
Best Regards, Amber. I will update my star review when I hear back.
Preferred solution: My deposit they said they sent
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Verified Reviewer | Washington, District Of ColumbiaAtrocious customer service
We reserved a car 2 weeks in advance. When arriving at Union Station to pick up said car, Kevin informed only an electronic truck was available.
I inquired how much distance could we get on a single charge and Maria went on a presentation about how most people rarely drive 100 miles per week etc. Not helpful. Kevin then suggested another electric choice. Take it or leave was the choice.
My daughter started to sob and Kevin slid his door shut on her. No chivalry there.
Took Uber to airport where another company was helpful. I was a customer for decades but their complete lack of business acumen and manners is repugnant.
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Verified Reviewer | Inglewood, CaliforniaThey robbed me!
This company will rob you blind, and you will never get your money back no matter how many times you contact them or their customer service. Chris and Thomas robbed me of a lot of money and then lied to me over and over again.
Do not give this company any money for any reason or you will regret it. This refers to the Enterprise in Fargo, ND on Main Street.
The manager who robbed me is named Chris and his associate is Thomas. Never give this company any money for any reason.
- Robbed me for a lot of money no way to get my money back
Preferred solution: Full refund
User's recommendation: Never give this company any money for any reason or you will regret it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Cloud, FloridaOnce great company puts you in dangerous vehicles
Have a disability. Needed a specific vehicle with lumbar support and heat in the seat after my suv was almost totaled by a person running a red light.
I was placed in an suv with 60k miles on it and told it was was safe to drive.
Six weeks later with my suv still in a shop with no end in sight, I need to drive three states away to see my team of Doctors. Enterprise still said the vehicle was safe to drive even though I asked about swapping the suv out before I left town.
Half way through my trip, in the dark and rain the master solenoid is going out on this vehicle with the check engine light that also indicates it needed an oil change. I can get no help from the Enterprise roadside assistance as I pass various locations I see on my GPS. I am told to go 4 hours the opposite direction to an airport location I am not allowed to call.
I ask about the airport location 1 1/2 hours from where I am and can't call there either.
I am forced to white knuckle it to my main home by my doctors and then drive to my appointments in this vehicle because no Enterprise near my home in a major metropolitan area has any replacement vehicles. I am told to go to an airport in the area, again I cannot call.
I get to this airport and they have no vehicles to accommodate my disability and service dog and I wait about 25 minutes and an area manager brings me a fancy Italian suv sport car. Since I could pump up the lumbar and have heat in the seat to support my back an hips and I accept with thanks. 30 miles into driving this vehicle while waiting for my next doctor's appointment, the check engine light comes on.
Vehicle has 15k miles. Once again, no help from Enterprise on where to take this vehicle for service. I took it to the fancy foreign car dealership and spent almost $600 getting this vehicle serviced which included an oil gasket. Enterprise was text messaged the receipt as requested and I was never reimbursed.
I get three states back to my 2nd home and am in this vehicle another month when a flat tire occurs while idling in rush hour traffic at a light in a construction zone near my home.
I coast home on the stay flat tires. I get out and see the flat tire is blown out from the side wall and a valve stem cover is missing. I call Enterprise for help. Roadside assistance tells me I don't have a rental car in their system???
What??? I call the local location and am told everyone was fired and that the person I am talking to is a new assistant manager. He says he has to get approval from an area manager to replace the tire. I beg for him to send someone to put the donut on so the vehicle is not sitting on its rim.
No help. I ask if I can use my AAA to get the donut put on and am told I am not allowed. I can no longer change a tire due to my disability.
The vehicle sits in my driveway for 7 days on a flat tire while the local store assistant manager says area manager won't approve anything. He wanted to put me in another vehicle I was not familiar with and with no assurance it had a seat to support my disability.
I asked to speak to area manager about getting the tire replaced on the vehicle I already had or I offered to use my Discount Tires account to replace the tire and get reimbursed.
This area manager calls me, refuses to give her name. I have never spoken to her before. She declares she has known about me and is now putting me on the black "do not rent" list because I paid to take care of this vehicle and was begging for help with the tire. She then had someone come to my house and drive this vehicle up a ramp on the rim onto a tow truck.
No donut was ever put on.
I have begged Enterprise corporate to call me with no contact. Hertz meanwhile, took care of me and put me in a safe, comfortable new suv vehicle. I have my own suv back after 5 months in the shop. Enterprise flushed my 34 year Plus membership with them down the toilet and put me in unsafe vehicles.
I can never recommend them ever again. They should be broken up.The area manager should be fired as her only concern was getting this fancy Italian sport suv back so she could get the quote "$126.00 a day rental" price.
She was not happy getting $40 a day from my insurance.
I was the victim of a red light runner and further victimized by Enterprise. I appreciate all the PTSD I have from this now.
- Rentals are old and dangerous
Preferred solution: An apology and my name off of the do not rent list. I have saved my communication so I have proof I have never been disrespectful ever nor have I ever damaged a vehicle in the 34 years I have been an Enterprise Plus member.
User's recommendation: Stay away from Enterprise
NEVER GIVE ENTERPRISE ANY MONEY THEY STEAL SCAM COMPANY
They straight up robbed me blind. I rented a car for 14 days they charged me for 30 days it's been over 3 months and even though they admit they robbed me they still have not given me my money back.
Bleep bleep bleep Enterprise rent a car is a scam company.
RENTER BEWARE. DO NOT DO ANY BUSINESS WITH THIS COMPANY OR YOU WILL REGRET IT!!!
User's recommendation: Do not do any business with them or you will regret it.
Don't care about customer even I make reservation
May 7, 2024 I make reservation for High Roof Cargo van so I can move my son from school to Virginia Beach. The reservation is to pick up the Cargo Van on July 6, 2024 and return on Aug.
1, 2024.
July 23, 2024, I called the local office to confirmed my reservation and the office manager (Andrea) said there is no Cargo Van and doesn't care and will not want to help. She said I need to look for cargo van some where else.
July 23, 2024, (around 3-4:00 pm) I called customer service and would like the Regional Manager or someone up high to give me a call to explain but no one call. Also, on July 23, 2024 night, I still be able to go to Enterprise website to make the reservation for the Cargo Van at Norfolk local office.
July 24, 2024, I called the Norfolk location to confirm my reservation and the lady there was very helpful and explain to me that no Cargo Van for any location at all at this time but she will try.
I still wait for someone call me but no one call.
July 25, 2024, I call Chesapeake office to confirm my reservation again and the guy answer the phone was so rude, will not want to help and give me the wrong customer phone number. Look like they do not want to work or help anyone at all.
Noon, I called customer service to compliant again and the lady stated she will escalated the problem to high up and
Afternoon, I called Norfolk office and the lady know who I am and told me that everyone try to look for my Cargo Van or something similar for me.
She told me that she or someone will call me back within 1 hr but no one call. I told her that I can take the box truck (12 or 16 ft is ok too)
Late evening, I still be able to make reservation for 15 ft box truck from the website.
July 26, 2024. Norfolk Enterprise office called and let me know that there is NO box truck or Cargo Van available for the weekend and look like there will be no available until Sept., 2024
at about 2:30, Norfolk local office call and let me know that there is one van available if i want it..
but I refuse.
Still on this day, no one (Area Manager or Regional Manager) call me and let me know the problem and seem like NO ONE care about the Customer. What is the point of make the reservation, confirm (couple days) ahead and still no one care about the customer???
User's recommendation: Need corporation office to fix the problem and care about customer. we (customer) make the reservation for our future trip. And what we will do if there is no car, van, or truck available???
We would like to know more about your experience. Please email the details to review (@) em (.) com and include the rental location, rental agreement or reservation number and your contact information.
Thank you. โ Chris R.