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Making Up Damages to the car

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Update by user May 26, 2021

Update 5/25/21 - No-one from Enterprise has reached out or tried to resolve this issue. As it stands right now, I'm working with my credit card company to have the charge removed (I've filed a dispute and have submitted paperwork following their process).

Original review posted by user Apr 25, 2021
I rented a car...
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2 comments
#2007523

Elizabeth B., thank you for your comments. I apologize that our service did not meet your expectations.

All damage claims are handled by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern(At)ehi{dot}com.

Thank you! – Carol H.

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Featured
ID
#2520458 Review #2520458 is a subjective opinion of poster.
Loss
$574
Preferred solution
Full refund
Most helpful review
New Reviewer

Resolved: Rock chiped/cracked windshield

Update by user Feb 22, 2013

UPDATE: I spoke with a lady today representing the Enterprise Damage Recovery Unit. I got all the information I could from her.

Total damage amount, and all of the reference numbers I could get. When I asked her who I would need to speak to about disputing the...

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18 comments
#1999052

I understand because most places that replace front windshields is about 150.00, besides it wasn't your fault. I hope Enterprise come up with a better solution on paying for windshields getting hit by a flying rocks from trucks, it not fair to paid 300.00 or more, I guess it's best to get the damage insurance and I sure the insurance companies not paying 300.00 for windshield repair or repalcement.

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Resolved
ID
#386342 Review #386342 is a subjective opinion of poster.
Location
Cullowhee, North Carolina
Service
Enterprise Rent A Car Truck Rental

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New Reviewer

I've been trying to get a car all day from Enterprise from the insurance and because of its insurance claim I haven't been able to get a car nobody wants to give me a car I called several places in Ch

Because I have a reservation and I've called several of your companies in Chicago and nobody wants to give me a car they see my number and they know it's from an insurance claim and they don't want to give me a car
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1 comment
#2253382

Thanks for reaching out, Angel. I regret the inconvenience this has caused.

If you could please email Care(AT)Enteprise(DOT)com with the rental location, reservation number, contact information and all of the details, we would like to look into this further.

We look forward to hearing from you. –Chris R.

ID
#3991485 Review #3991485 is a subjective opinion of poster.
Location
Tampa, Florida

Failed to provide car after reservation had been made.

We rented a car in advance online. The reservation was confirmed. Went to Enterprise to pick up a car on the designated day and was told there were no cars available. No offer was made to rectify the problem in any way. The only response from the booking person was, "sorry, we don't have any cars today." My plans for the trip had to be rapidly and radically changed. It is impossible to understand how you can make a reservation and then not only not have a car, but no have an alternate solution for the predicament that you put me in by failing to perform!!! !!! !!! !!! Extremely unhappy

User's recommendation: Rent elsewhere.

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1 comment
#2253381

Thanks for your feedback. It is never our intent to disappoint a customer.

We would like to look into this further to address your concerns.

Please email Care(AT)Enterprise(DOT)com with your rental location, reservation number, contact information and the details of your experience so we can assist. –Chris R.

ID
#3987698 Review #3987698 is a subjective opinion of poster.
Location
Iola, Kansas

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New Reviewer

Recent transaction

Recent transaction on September 16 in the amount of 1000 and some dollars which starts in my bank account which I did not give that authorization I was yes aware that I had to pay deductible however courtesy would have completed and made it right to get a contact with...
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2 comments
#2253378

We would like to know more about your concerns, Caladrail. Please email care(AT)enterprise(DOT)com with your contact information, reservation or rental agreement numbers and the details so we can learn more.

Thank you. -Chris R.

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ID
#3972147 Review #3972147 is a subjective opinion of poster.
Location
Lake Wales, Florida
Loss
$1023
Preferred solution
Full refund

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New Reviewer

They called and told me they didn’t have what I needed 30 mins before closing and I was supposed to picked up when they opened the next morning.

The person on the phone spoke and or reassured me they had what I needed at almost closing. They asked what time I was picking up in the a.m , I said when you open. I was then told Ill see you at 9 a.m. 30 mins later someone calls from that store (45 mins after closing) and tells me they have nothing to rent! This is not the first time this has happened to me but tonight it has really put me in a bind and I needed to speak up. They need better communication between the call center , stores, and web site !

User's recommendation: Go to the stores and book if u can !

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1 comment
#2253376

Thank you for bringing this to our attention, Tyra. We would like to look into this further.

Please email Care@Enterprise.com with your contact information, reservation information and all the details so we can address this. Thank you - Chris R.

ID
#3968835 Review #3968835 is a subjective opinion of poster.
Preferred solution
Apology

Poor Customer Service

Good Afternoon, I am at the Enterprise located at 1320 Versailles Rd Frankfort Kentucky 40601. I am extremely disappointed with the service. I was informed a vehicle would be ready at 2pm Monday September 12. I arrived at the Enterprise at 1320 Versailles Rd kenrucky...
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1 comment
#2249321

Hello, we would like to look into this further but need some more information. Please email care@enterprise.com with your contact information, your reservation number and all the details of your experience.

Thanks. – Chad

ID
#3951007 Review #3951007 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

I was placed on DNR list unfairly

Enterprise Rent A Car - I was placed on DNR list unfairly
I had an accident last year during a peak time with Covid. My insurance claims person got me a car from enterprise but did give me enough days to find a replacement. So I returned the car 3 days late but insured enterprise my insurance would pay. Instead they placed me on the DNR list. I also have an email from Geico showing the reimbursement for the extra 3 days. Instead it was sent to collections
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1 comment
#2249317

Thank you for your feedback. If you’d like to discuss this further, please email care@enterprise.com with your contact phone and email information, rental information and all the details above.

Thank you. – Chad

ID
#3936548 Review #3936548 is a subjective opinion of poster.
Service
Enterprise Rent A Car Car Rental
Preferred solution
Off the DNR list

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New Reviewer

Renting cars that are illegal, wrongful court convictions, and loss of employment due to NCDMV records related to such..

I WAS a very good customer for Enterprise and initially used points to get a rental car for 2 days. I was only required to pay deposit, waiver fees, and extras. The night after renting the car I was pulled on my way to work and issued 3 citations for the ILLEGAL car, I...
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2 comments
#2252643

What specifically were the three citations for?

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ID
#3934822 Review #3934822 is a subjective opinion of poster.
Service
Enterprise Rent A Car Car Rental
Cons
  • All
Loss
$999999
Preferred solution
My life back!
New Reviewer

Customer complaint was discriminated against from Leesburg office saying I need it five piece of documentation just to rent a car

I reserve a car at the Leesburg location and I was inform because of my ethic background that I needed 4 peices of documentation which is my license , social security, birth certificate and proof of residency I never ever had to present such documentation in the past just to rent a car I feel I have be discriminated against and I need help because I need a rental car
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1 comment
#2246418

We'd like to hear more about your experience, Cordell. Please email Care(AT)Enterprise(DOT)com with the rental location, reservation number and the details of what occurred.

We look forward to hearing from you! -Chris R.

ID
#3932091 Review #3932091 is a subjective opinion of poster.
Location
Leesburg, Florida
Loss
$300
Preferred solution
Price reduction

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New Reviewer

Heck on a refund.

Everything was bad, the car I paid to have was not charged. So I tried to get a different car. They ran my credit card so many times until my bank locked my card. I tried again to get a luxury car, after 3 hours waiting they give me A4 Audi. My 20 year old drives A4. Unbelievable!! The car then got a flat as soon as I got back to pick up my wife. I never even got to use the car after all. I asked for a refund. NO one has called me back to speak with me. It has been the worst rental experience I have ever had!!!

User's recommendation: Don't waste your time.

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1 comment
#2246416

Thanks for reaching out about this matter, David. I regret the inconvenience this has caused.

If you could please email Care(AT)Enterprise(DOT)com with the rental location, rental agreement number, your contact information and all of the details, we would like to look into this further.

We look forward to hearing from you. –Chris R.

ID
#3925424 Review #3925424 is a subjective opinion of poster.
Location
Spring, Texas
Preferred solution
Full refund
New Reviewer

For a complaint

I AM PAYING A PREMIUM PRICE AND I WAS GIVEN A DIRTY UNMAINTAINED TRUCK WITH NO AIR CONDITIONING AND IT'S MISERABLE IT'S LIKE AN INFERNO.7G24
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1 comment
#2246415

Karia, I am disappointed to hear about this experience. We’d like to help address this.

Please email Care(AT)Enterprise(DOT)com with the location of rental, rental agreement number, your contact information and the details of your concern so we can look into this more closely.

Thank you! –Chris R.

ID
#3911969 Review #3911969 is a subjective opinion of poster.
Location
Ontario, California

Add rent list

For phone calls asking from someone from management to call me not one phone call Im still waiting to hear
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1 comment
#2246414

Thanks for your feedback. We would like to learn more so we can address your concerns.

Please email Care(AT)Enterprise(DOT)com with your rental location, reservation or rental agreement number, contact information and the details of your concern so we can assist. –Chris R.

ID
#3908258 Review #3908258 is a subjective opinion of poster.
Location
Brooklyn, New York

Poor communication

I reserved a car on the website on 8/27-8/29. I called the Park Slope location for 45mins to make certain they had cars available like the website stated. For 45 mins I waiting on the phone for a response, no one responded. When I got 2 my name from the location they called and with a very nonchalant attitude stating the had no vehicles. I wasted $45 to go there only to get turned away with no respect for my time or money
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1 comment
#2246413

I would like to know more about your experience. Please email Care(AT)Enterprise(DOT)com and include the rental location, reservation number and your contact information.

Thank you. -Chris R.

ID
#3900159 Review #3900159 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Car issues

I rented a truck, and the connection for the tail lights doesnt work.I tried to call enterprise, and nobody answers after six
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1 comment
#2246412

Claude, we would like to look into this further but need some more information Please email Care(AT)Enterprise(DOT)com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. -Chris R.

ID
#3893681 Review #3893681 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$80
Preferred solution
Price reduction

Ruined my trip!!’

Took a trip for a wedding and reserved a premium rental. However when I arrived the ONLY CAR they had I could get was a Nissan Kicks Im 62 and 250 pounds I couldnt use that clown car! Enterprise did nothing to fix this not even a call back!! Poor customer service in not excuseable but complete indifference is horrible! Ruined my trip!

User's recommendation: DO NOT USE ENTERPRISE.

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1 comment
#2246411

I would be happy to look into this for you. Please email Care(AT)Enterprise(DOT)com with your contact information, your reservation or rental agreement number, and more details of your rental.

Thanks. –Chris R.

ID
#3890485 Review #3890485 is a subjective opinion of poster.
Location
Cleveland, Tennessee

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Verified Reviewer
New Reviewer

Seemingly scam claim of "damage" to car when returned

Enterprise (Sam Malhotra, Branch Manager) claimed to see an indent at the rear wheel well of my returned car. I could not see anything other than the designed indent of the wheel well. He then moved the car to different light and I still didnt see anything unusual. I...
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1 comment
#2246410

Barry, we would like to look into this further. Please email Care(AT)Enterprise(DOT)com with your contact information, your reservation or rental agreement number, and all the details of your experience.

Thanks. –Chris R.

ID
#3889114 Review #3889114 is a subjective opinion of poster.
Location
Toronto, Ontario

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