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Several years ago i rented from Enterprise as my vehicle was in repair. I picked up rental SUV as it came out of automatic wash on site. I walked around and observed no stratches or dents. After 2 days returned vehicle and agent pointed out this giant dent the size of...
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2.2
#1403864
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I have been placed on a do not rent list and you cannot give me any documents to support this reasoning! I Have NEVER rented from you or any of your affiliates. I want this resolved immediately. I do not have any clue who to contact from this point. Your...
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#1400940
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Enterprise Rent A Car - Good until deposit

Returned the car on Friday, was told i would have the deposit returned in 24 hours. It's now Tuesday morning and nothing. I'm not happy being lied to and will not use enterprise unless fixed by tonight. I will also advise others to not use this company. This is a scam and the better business burrow will be contacted if nothing is done today!
2.9
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Additional Fees
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Discounts and Special Offers
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Value for money
Website
Heber City,Utah
#1399209
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this company rips you off. They offer very low rental rates online, but carefully hides the information that any money you pay is non-refundable. They sell various insurance products including roadside assistance which are a rip off and non-refundable too. Their staff...
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EnterpriseCares
EnterpriseCares

Review #1399018, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this furth...

1.0
I liked
  • Price
#1399018
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I was in traveling had an issue with the Enterprise vehicle I rented when I was passing through Amarillo Texas. I contact Enterprise and they said they would swap vehicles with me at no cost. After being sent to two separate Enterprise locations I had to go to the...
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EnterpriseCares
EnterpriseCares

Review #1398684, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this furth...

#1398684
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Needed a rental. Requested a vehicle that would accept 3 car seats in the rear like a large SUV. They tried to give me a Buick Seabreeze. Not going to happen. Next was a ford escape seriously!!! this is not a full size. Next up which I held out hope for was a Toyota...
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EnterpriseCares
EnterpriseCares

Review #1394294, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
#1394294
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My daughter was involved in an accident and our insurance took care of the rental car. Enterprise was the source and they did not pick her up they also would not accept her father's credit card payment we had to go through the process of moving money into her account...
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EnterpriseCares
EnterpriseCares

Review #1390691, I assure you that it's never our intention to inconvenience a customer. Our debit card policies are in place for loss prevention and risk management reasons. ...

#1390691
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On October 26, 2018, I experienced the most egregious display of deplorable customer service & disrespect from an Enterprise Rental representative named LaDarius Maliek Lawrence. My original rental agreement was with Enterprise in Maryland. While driving to NC, I...
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EnterpriseCares
EnterpriseCares

StakingSpectacledBear70, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement n...

Anonymous
Anonymous

That complaint is far too long to read in its entirety. And overly emotional given the situation. I think you'd better seek some counseling for your OCD and over sensitivity. ...

1.0
#1390079
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we have been renting for almost 20 years and never have problem. Till now... but shout out to Benjamin Conrad, Branch Rental Manager in Richmond KY, for fixing companies mixed up, We're able to continue make memories, Gulf Shore 2018. we had a blast so thank you Mr....
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EnterpriseCares
EnterpriseCares

Akihary Family, thank you very much for the wonderful review! Your feedback and your review are greatly appreciated! Our team in Richmond will be happy to hear they've gained ...

#1389723
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I rented a car on 10/15/18 and received a confirmation email to pick up my car at 8 am on 10/19/18. I arrived at rental location and the enterprise employee told they had no cars and we can’t give you a ride home or to another rental office. I asked if I could call his...
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EnterpriseCares
EnterpriseCares

we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience you. We would like to speak with you further. Plea...

1.0
#1386228
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