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Enterprise Rent A Car - Military veteran overcharged on unapproved services
Dear Enterprise Holdings who operates Enterprise Rent-A-Car, As the world's largest car rental who earns 22.3 billion and won awards in customer service, there is room for improvement specifically in Texas. As you continue to grow financially and demographically, you...
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EnterpriseCares
EnterpriseCares

Dianablue, thanks for your feedback. We don’t want you to be surprised by your charges and do our best to make sure they are always stated and in plain sight. We’d like to h...

1.5
#1191707
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Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
On 12/12/17 I arrived at Enterprise Rent a Car at Kansas City Airport. I had reserved a standard size car. Witch they failed to keep and offered me a full size pickup or a mustang. I choose the mustang vin. # 1fatp8uhoh5204924. The second day I had the car I was in...
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EnterpriseCares
EnterpriseCares

Mr. Hall, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Missouri Regional management and our...

1.0
I didn't like
  • Renting an unsafe and improperly regestered vehicle
#1173692
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Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139
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Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia)
*** and sucking Enterprise, Shame of Alaska!! We told this story to American people during our trip in Alaska, and they felt so sorry and shameful to us! We booked and pre-paid a rental car via agency Hotwire with an early-bird promotion a few months ago. And the day...
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Anonymous
Boss

Some of the other major rental companies require additional identification in the form of a passport, to back up the international license. With some companies, you could also...

EnterpriseCares
EnterpriseCares

Yuchen Lee and Chihyung Tasi, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We ...

1.2
I didn't like
  • Refused the renatl
#1098028
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Enterprise Rent A Car - Still have NOT heard from Enterprise!
After dropping off my youngest child at Lincoln University on Friday, August 18th, the 2018 Equinox rental car that may husband and I rented from Enterprise OVERHEATED. (see picture below). At 5:30 p.m. (according to my phone record), I called Enterprise roadside...
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Anonymous
Max Power

Ya know I would've been sympathetic to your experience & even found your review legit if you didn't have to slide your ***, ignorant, rasist BS into the story. You should jus...

EnterpriseCares
EnterpriseCares

Review #1095264, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

#1095264
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Enterprise Rent A Car - SCAM ALERT
Google "enterprise ding and dent scam" to save yourself the hassle of this office. The rep informed us that there was major damage in the form of a dent and red paint on the vehicle. There was ZERO damage when we returned the van. She blantantly lied because on the...
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EnterpriseCares
EnterpriseCares

Review #1094890, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

1.0
#1094890
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Enterprise Rent A Car - Enterprise car small bumper scratch cost 1420 euro!!!!
I have rent a car from Aachen Jlicher strasse, after i delivered the car back I have realized that there is a small scratch which possible happen in the Autopark after i have parked the car to the place near my home. The guy in there told me that we need to take 850...
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Anonymous
Christian

Sorry for your loss. Normally Enterprise stands as a reliable rental company thats why me and friends of mine prefer them for rental. Never experienced such incident so far ma...

EnterpriseCares
EnterpriseCares

y.erayaltun_30, We appreciate your feedback and we would like to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com includ...

1.8
Aachen, North Rhine-Westphalia
I liked
  • Types of cars offered
I didn't like
  • Inaccurate damage report
#1091589
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Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
The end of June 2017 we requested online a quote for a nissan altima or similar from July 3 2017 to July 9 2017. On July 2nd 2017 my husband was contacted the assistant manager Kathryn Williams who advised my husband that we could get a free day and a free upgrade to a...
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ambrosio_432000_66
ambrosio_432000_66

Chief ExecutivePamela M. NicholsonPresident and Chief Executive Officer600 Corporate Park DriveSt. Louis, MO 63105(314) 512-5000 x 2070 pamela.m.nicholson@ehi.com An Enterpris...

EnterpriseCares
EnterpriseCares

Mr. Ambrosio, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and ...

#1083294
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Enterprise Rent A Car - Keep your distance from Enterprise Budapest!
I booked a car for four weeks at the Enterprise rent-a-car at Budapest Airport. When I wanted to pay, they said AmEx could not be accepted. When I told that in this case I would have to go to an other rental firm all of a sudden another device was found which "might...
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EnterpriseCares
EnterpriseCares

Review #1083253, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation or re...

1.7
I didn't like
  • Overbilling
#1083253
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
Reply to reviews