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Enterprise Rent A Car - Previous rock chip caused crack in windshield
Enterprise Rent A Car - Previous rock chip caused crack in windshield
On the Friday after Thanksgiving Mercury Insurance led me to Enterprise after my car was involved in a collision. In inclamite weather I picked up the rented vehicle and went straight home. A few hours later I entered the vehicle and I discovered a dime sized crack at...
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Company wrote 0 private or public responses to the review from Nov 30.
EnterpriseCares
EnterpriseCares

Review #1411721, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
#1411721
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Enterprise Rent A Car - Services on 813 store - Awful
The personal didn’t help us and was rude. The inform us tha a car was able, when we got there they said they didn’t have the car. If you have an emergency don’t call enterprise, if an opinion (for experience)
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Company wrote 0 private or public responses to the review from Aug 22.
EnterpriseCares
EnterpriseCares

We appreciate it when customers tell us about their experiences and we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contac...

#1336453
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Enterprise Rent A Car - Nightmare still ongoing
Enterprise Rent A Car - Nightmare still ongoing
On 23/04/2018 i rented a Hyundia i40 from your Rock Ferry branch, at Turner buildings. The female manager walked me round the car, which was dripping wet as it had been washed seconds before. I told her that I was unable to make the inspection due to the car being so...
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Company wrote 0 private or public responses to the review from May 01.
EnterpriseCares
EnterpriseCares

SymptomaticDorMouse,We’ve noted your comments and would like to have the opportunity to look into this for you.Please send us a detailed email to ehiescalationscc@mailca.custh...

1.8
I liked
  • Fact that you are offered a lift after car was returned
I didn't like
  • Being accused of causing damage which was already done
#1244915
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Enterprise Rent A Car - Disrespected and taken advantage of
My experience dealing with Enterprise has been the exact opposite of what is described in the excerpt from their website. I was subjected to poor customer service and experienced great dissatisfaction at not only the Enterprise store location I visited but at the...
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Company wrote 0 private or public responses to the review from Apr 16.
EnterpriseCares
EnterpriseCares

PosterRW, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contact infor...

Anonymous
Harv

You completely botched the complaint process ; it should have all been handled in writing served via Certified Mail return receipt requested. When there is a dispute over char...

#1235010
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Enterprise Rent A Car - Insurance claim
On 04/05/2018 I Brady Jensen had my 2016 kia forte Totaled in a car accident where the other parties insurance got me a rental car from the Enterprise Rent A Car in Layton Utah where when we did the inspection to pick it up Mark at this location walked around the car...
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Company wrote 0 private or public responses to the review from Apr 08.
EnterpriseCares
EnterpriseCares

Mr. Jensen,Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Utah Regional management and our te...

1.0
#1229072
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Resolved
Enterprise Rent A Car - Military veteran overcharged on unapproved services
Dear Enterprise Holdings who operates Enterprise Rent-A-Car, As the world's largest car rental who earns 22.3 billion and won awards in customer service, there is room for improvement specifically in Texas. As you continue to grow financially and demographically, you...
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Company wrote 0 private or public responses to the review from Feb 17.
Anonymous
Dave Wilson

Since it is pretty clear that the FBI dropped the ball on the threats made by this lunatic online, shouldn't Enterprise also be canceling any Government contracts they have?Ca...

Anonymous
Paul Wersing

Enterprise is chicken {{REDACTED}} urge all legal firearm owners and veterans to boycott,I will never rent again from their sorry {{REDACTED}}!

1.5
#1191707
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Featured
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
On 12/12/17 I arrived at Enterprise Rent a Car at Kansas City Airport. I had reserved a standard size car. Witch they failed to keep and offered me a full size pickup or a mustang. I choose the mustang vin. # 1fatp8uhoh5204924. The second day I had the car I was in...
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Company wrote 0 public responses to the review from Jan 21.
Anonymous
Anon

Just for future reference if this happens to anyone else put the car in neutral and it’ll keep revving but won’t be able to go anywhere.

EnterpriseCares
EnterpriseCares

Mr. Hall, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Missouri Regional management and our...

1.0
I didn't like
  • Renting an unsafe and improperly regestered vehicle
#1173692
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Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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Company wrote 0 public responses to the review from Sep 08, 2017.
EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139
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Featured
Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia)
*** and sucking Enterprise, Shame of Alaska!! We told this story to American people during our trip in Alaska, and they felt so sorry and shameful to us! We booked and pre-paid a rental car via agency Hotwire with an early-bird promotion a few months ago. And the day...
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Company wrote 0 public responses to the review from Sep 08, 2017.
Anonymous
Boss

Some of the other major rental companies require additional identification in the form of a passport, to back up the international license. With some companies, you could also...

EnterpriseCares
EnterpriseCares

Yuchen Lee and Chihyung Tasi, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We ...

1.2
I didn't like
  • Refused the renatl
#1098028
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Enterprise Rent A Car - Still have NOT heard from Enterprise!
After dropping off my youngest child at Lincoln University on Friday, August 18th, the 2018 Equinox rental car that may husband and I rented from Enterprise OVERHEATED. (see picture below). At 5:30 p.m. (according to my phone record), I called Enterprise roadside...
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Company wrote 0 public responses to the review from Sep 01, 2017.
Anonymous
wc

As a fellow african american (who travels) & has rented cars (from enterprise that werent 100% let me apologize to you.Me personally I'd have run that thing till it blew up. V...

EnterpriseCares
EnterpriseCares

Review #1095264, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

#1095264
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