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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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Anonymous
Anonymous

I personally can't imagine why you would be so bothered by this if you were driving your own car and that happened to you and your car you would have to pay to have it fixed t...

ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

#386342
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
*** Buttkiss

This guy I know told me he rented a car through his company like he had done a ton of times. He had an enterprise plus account gold or silver member(I can't remember). He had ...

Anonymous
Allura Dennison

This is worse.....I was hit while in their rental car....a hit and run. I have a police report and the driver of the other car, which I caught , had current insurance. Why t...

#256298
Reply to reviews
I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
vsantos123

The worst car rental place ever they double dip on the deposit. I am calling my lawyer and going to start a class action sue again them.

Anonymous
Pissed off

They say on the website if you have a major credit card you don’t need a deposit but it should say if you use a debit or credit card you need a deposit

#401887
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Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
Reply to reviews
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
On 12/12/17 I arrived at Enterprise Rent a Car at Kansas City Airport. I had reserved a standard size car. Witch they failed to keep and offered me a full size pickup or a mustang. I choose the mustang vin. # 1fatp8uhoh5204924. The second day I had the car I was in...
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EnterpriseCares
EnterpriseCares

Mr. Hall, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Missouri Regional management and our...

1.0
I didn't like
  • Renting an unsafe and improperly regestered vehicle
#1173692
Reply to reviews
Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to...
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Anonymous
Anonymous

Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous
Anonymous

You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

#315247
Reply to reviews
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139
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To whom this may concern, As a customer of Enterprise for over twenty years who has not only used the service but has also recruited countless colleagues to the business, I wish I could be writing a more positive review. But instead, I sit here, absolutely appalled by...
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EnterpriseCares
EnterpriseCares

kapornn_89, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Ontario Regional management and ou...

Anonymous
Anonymous

That tale of woe reads longer than "War and Peace" .I can't possibly read it all.You sound awfully emotional which is no way to handle an unsatisfactory business transaction."...

#1122059
Reply to reviews
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Standard of car was good and clean
  • Dunlap ave location was perfect
  • Fact they picked me up
I didn't like
  • Not owning up to an error on their accounting
  • Customer service
  • 9210 n cave creek rd loc doing shady stuff behind the scenes
#1068263
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