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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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Anonymous
Anonymous

I personally can't imagine why you would be so bothered by this if you were driving your own car and that happened to you and your car you would have to pay to have it fixed t...

ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

#386342
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
Bliss

Dealing with wrongful claims of $600 in damages for a rental I had.. only needed the stupid rental because a girl smashed into my car while it was parked in the parking lot of...

Anonymous
Lane

I rented car from Enterprise and they said I wrecked the car as while and I did not and now I am on the do not rent list. I am willing to share my experience and be apart of a...

#256298
Reply to reviews
I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
Krystan

If enough people call better business burea and fight them they will get shut down. Also be known as a fraudulant company. I would never use them again and ive made sure every...

Anonymous
Krystan

They all lie and think because there isnt another place around ro rent from, that they can rip you off and get away with it. I got a lawyer on it. Not playing their bs games

#401887
Reply to reviews
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Made a car rental reservation with Enterprise car rental through Hotwire. The reservation stated that Enterprise accepts both credit cards and debit/check cards. However, upon arrival, the representative told me I needed at least 2 utility bills if using a debit card....
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Anonymous
Nova

Same here! Went to pick up the rental on the day of our vacation and was denied based on not having a stupid utility bill because my utilities are included in the money I pay ...

Anonymous
Joseph G Harmand

I had same issue I have my PG and E automatically paid using my debit card so i was unable to get the bill so I had to go to hertz where they accepted my debit card with no ut...

#363665
Reply to reviews
Enterprise Rent A Car - Ugh! What a disaster
Enterprise Rent A Car - Ugh! What a disaster
Enterprise Rent A Car - Ugh! What a disaster
Enterprise Rent A Car - Ugh! What a disaster
Enterprise Rent A Car - Ugh! What a disaster
We went to pick up our reserved loaded f150 truck with a hitch today . I get in this fully loaded truck start to pull out and they say I can't take it because it was sold! They give me another f150 base model that's filthy! Grease and stained seats crumbs everywhere ....
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EnterpriseCares
EnterpriseCares

#1436450, thank you for your feedback. We appreciate when customers tell us about their experiences and we'd like the chance to address this with you directly. Please email eh...

3.0
#1436450
Reply to reviews
On October 26, 2018, I experienced the most egregious display of deplorable customer service & disrespect from an Enterprise Rental representative named LaDarius Maliek Lawrence. My original rental agreement was with Enterprise in Maryland. While driving to NC, I...
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EnterpriseCares
EnterpriseCares

StakingSpectacledBear70, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement n...

Anonymous
Anonymous

That complaint is far too long to read in its entirety. And overly emotional given the situation. I think you'd better seek some counseling for your OCD and over sensitivity. ...

1.0
#1390079
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
Reply to reviews
Enterprise Rent A Car - Previous rock chip caused crack in windshield
Enterprise Rent A Car - Previous rock chip caused crack in windshield
On the Friday after Thanksgiving Mercury Insurance led me to Enterprise after my car was involved in a collision. In inclamite weather I picked up the rented vehicle and went straight home. A few hours later I entered the vehicle and I discovered a dime sized crack at...
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EnterpriseCares
EnterpriseCares

Review #1411721, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
#1411721
Reply to reviews
I rented a cargo van for my flower business, as I had many times with no problems for years. After returning the van on Sunday, leaving keys in lockbox, two weeks later, I received a letter saying I damaged a piece under the van. This particular Saturday, I didn't have...
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EnterpriseCares
EnterpriseCares

Review #1430491, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

#1430491
Reply to reviews