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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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Anonymous
Anonymous

I personally can't imagine why you would be so bothered by this if you were driving your own car and that happened to you and your car you would have to pay to have it fixed t...

ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

#386342
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
Sandra Okafor

I’m going thru this right now! I’m a college student and the damages that were claimed is $916, i don’t have that and they also reported it to my insurance.. now my insurance ...

Anonymous
*** Buttkiss

This guy I know told me he rented a car through his company like he had done a ton of times. He had an enterprise plus account gold or silver member(I can't remember). He had ...

#256298
Reply to reviews
I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
Lejla1973

My experience with Eneterprise was horrible. I rented a car in Nashville (Nolensville pike). They are rude, very inexperienced and unprofessional. I have not received my 150$ ...

Anonymous
vsantos123

The worst car rental place ever they double dip on the deposit. I am calling my lawyer and going to start a class action sue again them.

#401887
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Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
Reply to reviews
Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to...
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Anonymous
Anonymous

Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous
Anonymous

You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

#315247
Reply to reviews
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
On 12/12/17 I arrived at Enterprise Rent a Car at Kansas City Airport. I had reserved a standard size car. Witch they failed to keep and offered me a full size pickup or a mustang. I choose the mustang vin. # 1fatp8uhoh5204924. The second day I had the car I was in...
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EnterpriseCares
EnterpriseCares

Mr. Hall, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Missouri Regional management and our...

1.0
I didn't like
  • Renting an unsafe and improperly regestered vehicle
#1173692
Reply to reviews
Enterprise Rent A Car - Military veteran overcharged on unapproved services
Dear Enterprise Holdings who operates Enterprise Rent-A-Car, As the world's largest car rental who earns 22.3 billion and won awards in customer service, there is room for improvement specifically in Texas. As you continue to grow financially and demographically, you...
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Anonymous
Dave Wilson

Since it is pretty clear that the FBI dropped the ball on the threats made by this lunatic online, shouldn't Enterprise also be canceling any Government contracts they have?Ca...

Anonymous
Paul Wersing

Enterprise is chicken {{REDACTED}} urge all legal firearm owners and veterans to boycott,I will never rent again from their sorry {{REDACTED}}!

1.5
#1191707
Reply to reviews
Made a car rental reservation with Enterprise car rental through Hotwire. The reservation stated that Enterprise accepts both credit cards and debit/check cards. However, upon arrival, the representative told me I needed at least 2 utility bills if using a debit card....
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Anonymous
Anonymous

I’m a Enterprise Plus member and STILL have to show utility bills and/or major credit card? I haven’t paid a utility bill in 8 years, it’s included in my rent. I’ve rented car...

Anonymous
Trey von

Yep they suck the people were rude they employees look like truck drivers in suits the whole experience was horrible and they denied me because I couldn't produce a utility be...

#363665
Reply to reviews
Enterprise Rent A Car - Disrespected and taken advantage of
My experience dealing with Enterprise has been the exact opposite of what is described in the excerpt from their website. I was subjected to poor customer service and experienced great dissatisfaction at not only the Enterprise store location I visited but at the...
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EnterpriseCares
EnterpriseCares

PosterRW, we appreciate it when customers tell us about their experiences and would like to help out. Please email ehiescalationscc@mailca.custhelp.com with your contact infor...

Anonymous
Harv

You completely botched the complaint process ; it should have all been handled in writing served via Certified Mail return receipt requested. When there is a dispute over char...

#1235010
Reply to reviews