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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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Anonymous
Anonymous

I personally can't imagine why you would be so bothered by this if you were driving your own car and that happened to you and your car you would have to pay to have it fixed t...

ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

#386342
Reply to reviews
Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
Anonymous

I also meet the same problem.

Anonymous
Sandra Okafor

I’m going thru this right now! I’m a college student and the damages that were claimed is $916, i don’t have that and they also reported it to my insurance.. now my insurance ...

#256298
Reply to reviews
I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
ruby ruby

Something is definitely going on with this deposit situation. How can they charge 200 dollars on top of the 40 a day, and it comes out of the bank right away, but takes over 5...

Anonymous
Lejla1973

My experience with Eneterprise was horrible. I rented a car in Nashville (Nolensville pike). They are rude, very inexperienced and unprofessional. I have not received my 150$ ...

#401887
Reply to reviews
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Made a car rental reservation with Enterprise car rental through Hotwire. The reservation stated that Enterprise accepts both credit cards and debit/check cards. However, upon arrival, the representative told me I needed at least 2 utility bills if using a debit card....
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Anonymous
jessica

you could have just pulled up the bill on your phone and sent it to them via email. I've done it while there to pick up my vehicle multiple times

Anonymous
RickCanty99

Yes I have rented from them for years and have never been asked to produce a copy of my utility bill?? Today they required it and would not let me rent the car without it. Rid...

#363665
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
Reply to reviews
Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to...
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Anonymous
Anonymous

Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous
Anonymous

You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

#315247
Reply to reviews
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
On 12/12/17 I arrived at Enterprise Rent a Car at Kansas City Airport. I had reserved a standard size car. Witch they failed to keep and offered me a full size pickup or a mustang. I choose the mustang vin. # 1fatp8uhoh5204924. The second day I had the car I was in...
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Anonymous
Anon

Just for future reference if this happens to anyone else put the car in neutral and it’ll keep revving but won’t be able to go anywhere.

EnterpriseCares
EnterpriseCares

Mr. Hall, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Missouri Regional management and our...

1.0
I didn't like
  • Renting an unsafe and improperly regestered vehicle
#1173692
Reply to reviews
Enterprise Rent A Car - Nightmare still ongoing
Enterprise Rent A Car - Nightmare still ongoing
On 23/04/2018 i rented a Hyundia i40 from your Rock Ferry branch, at Turner buildings. The female manager walked me round the car, which was dripping wet as it had been washed seconds before. I told her that I was unable to make the inspection due to the car being so...
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EnterpriseCares
EnterpriseCares

SymptomaticDorMouse,We’ve noted your comments and would like to have the opportunity to look into this for you.Please send us a detailed email to ehiescalationscc@mailca.custh...

1.8
I liked
  • Fact that you are offered a lift after car was returned
I didn't like
  • Being accused of causing damage which was already done
#1244915
Reply to reviews
My daughter was in a car accident a few months ago up in NH. I am in NJ. Our insurance company got her a rental from Enterprise. Insurance said don’t take the extra insurance because it will be covered under our own insurance! So she didn’t take it...BIG MISTAKE! After...
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Anonymous
Anonymous

Yes they are SCAM ARTISTS. After my insurance company got me the rental after me being involved in an accident! Even the pictures that they sent me of the scratches didn't loo...

EnterpriseCares
EnterpriseCares

SplendidWhaleShark,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custh...

1.0
#1263975
Reply to reviews