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Enterprise Rent A Car - Military veteran overcharged on unapproved services
Dear Enterprise Holdings who operates Enterprise Rent-A-Car, As the world's largest car rental who earns 22.3 billion and won awards in customer service, there is room for improvement specifically in Texas. As you continue to grow financially and demographically, you...
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1.5
#1191707
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I recently rented a car, on about 11/20/17. The representative Gibrill Kamara was very nice and I told him several times that I did not want the insurance offered by enterprise. I told him my insurance will cover it. He then told me to sign his computer and this box...
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EnterpriseCares
EnterpriseCares

ant63, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include...

1.4
I liked
  • Good car
I didn't like
  • Was charged for insurance i didnt order
#1189278
Reply to reviews
I have an insurance rental and called Enterprise to make arrangements to be picked up Monday morning at 8 a.m. I was told I would be picked up between 8 a.m. and approximately 9:30 a.m. I stated I wanted a definite time and was told that was the best they could do. I...
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EnterpriseCares
EnterpriseCares

Peter MacEachern, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Massachusetts Regional manag...

1.0
#1188190
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Enterprise Rent A Car - Disrespectful raicist branch manager

Employee were very disrespectful and claims he’s the manager !!! Worth experience in my life!!!!
#1188068
Reply to reviews
We arrived at the location to return the rental a full hour before they closed. Keep in mind, our hotel was a 15 minute round trip from this particular location on Federal Highway in Del Ray Beach, Florida. We get there, turn the keys in and ask for the ride back. By...
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EnterpriseCares
EnterpriseCares

Review #1185581, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1185581
Reply to reviews
Well I'll add my complaint to the bunch. Been using Enterprise for years. Who knew they conducted such poor business. I rented a car in Annandale, VA but returned it to a different location in Temple Hills, MD. I just dropped off the keys like I usually do and have...
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EnterpriseCares
EnterpriseCares

Review #1185484, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
I didn't like
  • False damage report
#1185484
Reply to reviews
12 years ago my wife visiting Oregon rented a car from them and gave all the documentation they required. Well just after she left the car at the airport it was either towed or stolen and now they won't rent to me or anyone in my family at all! They only said the car...
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EnterpriseCares
EnterpriseCares

Review #1184860, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.0
I didn't like
  • Being resfused a rental
#1184860
Reply to reviews
I was leaving Greenville South Carolina headed back to New York from my aunte’s 70s birthday party when I put my house keys in with my return rental car keys! I quickly called enterprise and I was told that there was nothing they could do about the lock bow because...
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EnterpriseCares
EnterpriseCares

Review #1183965, Thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost &...

#1183965
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Rent a vehicle EVERY week and EVERY week it is a problem last incident employee charged me $750 deposit by running my card 3x then Enterprise pretty much said we won't cancel the other 2 $750 until you bring the car back.
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EnterpriseCares
EnterpriseCares

Anonymous #1183654, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

1.1
Willits, California
#1183654
Reply to reviews
Horrible! I rented a car on November and they said that will take 10 days to redound the deposit I had to make. We are on February and I still have to call every week to see if I get MY MONEY back. It's a mess. I won't even mention that to rent and return the car the...
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EnterpriseCares
EnterpriseCares

janainacolares_89, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custh...

1.0
#1181662
Reply to reviews