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My family rented a car back in August 2017 to drive from JFK airport to Maryland on our return from Europe. We went to Enterprise and after signing the paper work we got the keys for a car. A walkthrough was NOT performed at all and the car was parked between other...
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EnterpriseCares
EnterpriseCares

IllustriousFishingCat,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

4.0
I liked
  • Prices and airport convenient location
I didn't like
  • Unresponsive and disrespectful
  • Customer service
  • Unprofessional
#1264244
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Enterprise Rent A Car - Military veteran overcharged on unapproved services
Dear Enterprise Holdings who operates Enterprise Rent-A-Car, As the world's largest car rental who earns 22.3 billion and won awards in customer service, there is room for improvement specifically in Texas. As you continue to grow financially and demographically, you...
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Anonymous
Dave Wilson

Since it is pretty clear that the FBI dropped the ball on the threats made by this lunatic online, shouldn't Enterprise also be canceling any Government contracts they have?Ca...

Anonymous
Paul Wersing

Enterprise is chicken {{REDACTED}} urge all legal firearm owners and veterans to boycott,I will never rent again from their sorry {{REDACTED}}!

1.5
#1191707
Reply to reviews
On 27 Jan 2018, I rented a vehicle from enterprise in beaumont tx and they only had a mini van however they told me that I could go to any other store in houston and change to a smaller vehicle. I tried to change the van on jan 29 bit they didnt have anything available...
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EnterpriseCares
EnterpriseCares

User_44_2018.We’ve noted your review and would like the chance to discuss this with you directly. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include ...

5.0
#1179738
Reply to reviews
Your company is threatening arrest and demanding money from me. I BEGGED your recovery unit to report the car stolen as soon as they contacted me. I tried to report the car stolen twice but was told your company had to do it, which they didn't. Your recovery unit...
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EnterpriseCares
EnterpriseCares

Review #129541, I'm glad to hear that our representative was able to resolve this concern with you directly. If we can ever help out, please email ehiescalationscc@mailca.cust...

Skysky35
Skysky35

Recordings from your hostile recovery unit are going to be put on here next.

1.0
#1129541
Reply to reviews
My dealership rented a Ford Fusion for me..got to the counter and they still demanded $50 dollars deposited from me. Ok that don't make no since but I had to go to work no biggie...The car arrived dirty I know no standards at this Branch time to do the inspection walk...
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EnterpriseCares
EnterpriseCares

Review #1112858, We’ve noted your comments and we would like the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

5.0
#1112858
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I was in a rear-ended accident and Allstate helped me book a car at Enterprise in San Mateo, CA. Even before Allstate made the reservation, I told the agent that I do not want any rental that is over the $30/30 days limit. When Enterprise reservation team called me to...
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EnterpriseCares
EnterpriseCares

lala1993, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

#1085657
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Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Fact they picked me up
  • Dunlap ave location was perfect
  • Standard of car was good and clean
I didn't like
  • Bad customer service
  • 9210 n cave creek rd loc doing shady stuff behind the scenes
  • Service
#1068263
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Enterprise Rent A Car - St. Petersburg Cheaters
Picked the car up at 3400 5TH AVE S, SAINT PETERSBURG, FL location while it was raining. They parked the car out in the pouring rain for us to inspect. I saw a smudge on the door and showed it to the tall blond haired man, I rubbed and seemed to come off, however the...
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platkin
platkin

Enterprise Corporate has refunded the $500.00 fee for the dent that came with the car. Make certain the car is dry and take a movie or pictures of all dents or blemishesResol...

platkin
platkin

I emailed information requested on the 15th of March and again today on the 20th.We shall see, Carol H.'s email seemed sincere

3.9
I liked
  • Car was comfortable
I didn't like
  • Trickery
#1020873
Reply to reviews
We rented a car from Enterprise Lake Forest when our car was being repaired from being in an accident. We told the Enterprise employee our insurance companies name and asked them what car could we rent that compares to our Acura TSX. They told us that our car was a...
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EnterpriseCares
EnterpriseCares

Gfafard, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to care@enterprise.com ...

1.3
#959602
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Worst treatment I have ever had was by the Manager Emy Garzaro and her assistant manager Alice Poon at this local Enterprise Rent-A-Car office in Atherton / Redwood City area. We made a reservation with another Assistant Manager, Neal Gossard who was extremely...
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3.8
#882587
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