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We went to hudsonville Michigan to rent a car for weekend . He asked if we had a reservation said no he said well I have no cars until Monday. No offer to call any other enterprise nothing! Went to another enterprise in grandville after we put in a reservation and got...
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EnterpriseCares
EnterpriseCares

Review #1117782, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1117782
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From the top down this organization has the worst customer service. I keep going up the chain of command to get resolution and they just don't care. From secretaries who just hang up the phone without saying goodbye, claims people who interrupt and don't care what you...
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EnterpriseCares
EnterpriseCares

amy.weitzel_71, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to ...

1.0
I didn't like
  • Unresponsive to customer contact
  • Vehicle was damaged
  • Customer service
#1117600
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Taylor Brown, remember that name and if she's working the day you go in RUN. This has been probably my 10th time using this particular location, and each time there has been a problem. I get there on Saturday morning, have an appointment, and I am told the oil is...
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EnterpriseCares
EnterpriseCares

allelectronics, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to ...

1.0
I didn't like
  • Customer service
  • Arrogant manager taylor brown
  • Not receiving a vehicle for which i had a reservation
#1116907
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Enterprise Rent A Car Hyundai Car Rental Review

Enterprise Rent A Car
#1035391
1.0
Details
From ontario. Got scammed saying I cause damage I did.not do. $980
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Enterprise Rent A Car Car Rental Booking Review

Enterprise Rent A Car
#1034631
1.6
Details
I was disappointed the day I booked a car and when I've got there, they said nothing was available, so I had to wait for more than 45 min. They couldn't offer something else. This was a bad service I ever had!!
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Diversity of Products or Services
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Enterprise Rent A Car Car Rental Booking Review

Enterprise Rent A Car
#1032363
1.0
Details
Booked an SUV on line for 8am pickup. Artived at 830am only to be told no vehicles available and would be about an hour without guarantee a vehicle would be available. Informed enterprise representative i had a reservation/booking, but it didn't matter. Why confirm a reservation if you cant guarantee it. How am i to wait without knowing if a vehicle is available or not.
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Short Review on March 20, 2017

Enterprise Rent A Car
#1023319
Just had the same thing happen on Rt 22, in Union, NJ. Vehicle in shop for a recall Toyota had Enterprise pick me up. Upon arrival told me no because of my provisional license and refused to take me back to Toyota.
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I tried to rent a car from Fort Myers airport and drop it off at another location the same day I understand that there was a hurricane but it has been over for a month I was told to talk to a manager stayed on line for 25 minuets then got hung up on they have cars from...
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EnterpriseCares
EnterpriseCares

tdowningj_84, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to sp...

2.4
#1115872
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I rented a car from February to October. I saw damage once I got home when I tried a no water car cleaner. Paint came off the side of the car showing a line that had been painted in. I reported it to them immediately in person.. When I renewed the car monthly I...
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EnterpriseCares
EnterpriseCares

Review #1114552, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

Anonymous
Anonymous

They did the same to me about 14 days ago, they used the same method we need to to contact everybody on this site and hold them accountable for they insurance scam! SAD!!!

#1114552
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Picked up a car. The man gives me the keys, I go to get into the car and the low tire indicator is on, tell the salesman who takes the car, brings it back a few min later and sensor is off. I’m assuming he aired up the tired. I drive 6 hours and two days later, sensor...
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EnterpriseCares
EnterpriseCares

Review #1114300, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.4
#1114300
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Try to rent a car. Do not know the area and when we called for a pick up they told us that we were out of their "area". How was the consumer to know whether you're in an area or not? So we opted to rent a car closer to where we were so they could pick us up However,...
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EnterpriseCares
EnterpriseCares

Review #1114196, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.1
#1114196
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I have never been more disappointed with a company as I am with Enterprise. I will never use this company for any future rental needs. I was in an accident and was given a Tahoe to drive for the first week. When I was informed that my car would take a while to be...
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EnterpriseCares
EnterpriseCares

Review #1114083, thank you for your comments and bringing this to our attention. I assure you that it's never our intention to inconvenience our customers. We would like to ...

#1114083
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I travel around the world with my job. Every week I fly somewhere and always try to use Enterprise. I am in Texas and needed a car. I called the closest office which was in Lockhart Texas. Now this is 26 miles away but the only one available. The guy tells me “I am...
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EnterpriseCares
EnterpriseCares

Review #1113511, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

3.9
#1113511
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My dealership rented a Ford Fusion for me..got to the counter and they still demanded $50 dollars deposited from me. Ok that don't make no since but I had to go to work no biggie...The car arrived dirty I know no standards at this Branch time to do the inspection walk...
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EnterpriseCares
EnterpriseCares

Review #1112858, We’ve noted your comments and we would like the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

5.0
#1112858
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