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After putting gas in rental the car began to sputter and then the check engine light came on. I was towed to another Enterprise and provided a new vehicle. I recently received an invoice from Enterprise for $1600, that I was liable for bad fuel. I can understand if the...
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EnterpriseCares

EnterpriseCares anonymous review #102081, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalati...

I rented a car from enterprise Ft Lauderdale, Fl. I left my sunglasses in the sunglasses holder after returning it. I returned 30 mins later to find out that the car was had been cleaned and rented out again. The manager did try to help but she said nothing had come...
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EnterpriseCares

EnterpriseCares Andy01, Thanks for your review. Our offices do their very best to locate left behind items and return them to their rightful owner. We will gladly pass along a description of...

Dear Enterprise Rental car, I have been a long time valued customer at your company. I would like to express my gratitude to Ms. Gesha Jackson and her staff, Dewayne and Jimmy, for their outstanding professionalism on 6 and 9 March 2017. They all were very helpful at...
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EnterpriseCares

EnterpriseCares Hossie, Thank you for contacting us about your recent experience with us in El Dorado! Providing great customer service is one of the cornerstones of our company and it's alw...

#1019276
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Enterprise Rent A Car Car Rental Review

#995787
2.3
Very disappointed in the car. Car was smelly and very dirty inside. Windows had a film on them. There was dog hair everywhere. Customer service was good but did not like the condition of the car. I will pass this on to other customers. Randy
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Short Review for January 09, 2017, Pc_order_processing

#988003
3.5
Representatives were great as well as prices but it is ridiculous waiting three hours for a vehicle to arrive
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Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Firstly, I chose the Little Rock Markham location In Little Rock, AR. because of Holly(Mgr) & Steve and the rest of her staff; The customer service is the platinum standard for this industry! Holly is the most empathetic, attentive and caring manager that I have the...
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EnterpriseCares

EnterpriseCares anonymous review #1019257, Thank you for contacting us about your recent experience with us in Little Rock! Providing great customer service is one of the cornerstones of our ...

5.0
#1019257
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MY 81 YEAR OLD COUSIN WAS RENTING AN AUTO AT ENTERPRISE RENTAL. SHE TOLD THE COUNTER PERSON THAT SHE DID NOT WANT THE EXTRA INSURANCE, THAT SHE WAS COVERED ON HER OWN POLICIES. THE SALES PERSON TOOK TO THE PARKING LOT AND TOLD HER INITIAL IN THREE SPOTS. SINCE SHE TOLD...
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EnterpriseCares

EnterpriseCares anonymous review #1019223, We’ve noted your comments and would be happy to address this directly with your cousin. Please ask her to send us a detailed email to ehiescalations...

#1019223
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Enterprise rental car SUCKS had reservation for car showed up to pick up car only to be told there are no cars available employee blamed corporate for over booking spoke to regional office only to be told manager is at a meeting (matt johnson) he would contact me no...
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EnterpriseCares

EnterpriseCares Mr. Leach, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

1.0
#1018593
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We made a reservation through the Enterprise.com site. When we showed up to get the car (at 11:30 am reservation time) the employee said they didn't have any cars but were hoping some would show up. He even helpfully pointed out that other people were in the same...
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EnterpriseCares

EnterpriseCares anonymous review #1018336, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

1.5
#1018336
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My husband rented a car from Enterprise. The car then had a flat tire, but he needed to go on a business trip. He took a taxi and gave the keys to me. I waited until the towing company took the car. I returned the keys and I checked the trunk for our belongings. There...
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Anonymous

Anonymous We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

1.0
#1017662
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Horrible dishonest company ZERO if it could be. NEVER USE THIS LOCATION. Horrible people! My car was hit and the place I went had me get a rental from here. They set it up at $25 a day. My husband went after work to pick it up with no problems. The car itself was nice....
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Anonymous

Anonymous You had my empathy until you played the fire fighter sympathy card. Lame.

EnterpriseCares

EnterpriseCares review #1015481 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiesca...

1.0
#1015481
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Sometimes the safety of the people are so important that you have to campaign to ensure there is a change! Enterprise Car Rental in Oakland Ca. has made a clear statement to the community. That your safety is the least of our concern. Imagine renting a car that is...
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EnterpriseCares

EnterpriseCares Mr. Kizer, We are happy to address these concerns directly with your son, the primary renter of the vehicle. While we are sympathetic to your concern, Mr. Kizer Jr., is under...