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Today I tried to rent a car from enterprise. We are faithful customers and rent cars regularly from enterprise. I usually rent the car with my credit card that is in my husbands name. Today they would not let me so in order to use debit card I needed my electric and...
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EnterpriseCares
EnterpriseCares

anonymous Review #1056304, We understand your concern. Our local offices reserve the right to ask for additional references when you guarantee your rental with a debit card a...

1.0
#1056304
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When did it become normal to have to pay as much as $50 more per night in order to cancel a hotel reservation when we need to change our plans. Even rental car companies are charging the full value of a rental reservation if or when you don't show up. By placing...
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EnterpriseCares
EnterpriseCares

anonymous, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

#1053604
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all i did was complained about a vehicle that i was very displeased with,and it took me to call corporate on them nearly a month straight,until i spoke with a district manager and he did give me half of what i paid on the rental,i went on the website 2 days later to...
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EnterpriseCares
EnterpriseCares

tridan12, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

3.4
I didn't like
  • Vehicle it wasnt working properly
#1052695
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Enterprise Rent A Car - No unlimited mileage locally

Enterprise Rent A Car
#1045021
1.3
We have to drive 120 miles to get rent a mini van with unlimited mileage. The local place is nice but will not rent unlimited miles saying it is a corporate policy but it is not at the airport. We rent about 4 times per year, so next year will just start renting from another company that includes unlimited miles, so at least they lose some business and money from incorporating that policy.
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Enterprise Rent A Car - Gave away my reserved car

Enterprise Rent A Car
#1040446
1.1
Enterprise gave away my reserved car when I was late. They did not notify me about cancelling my reservation. When I went to pick up my car they did not have anything like that available and wanted to charge me double. Employee did not care that I had to get to a place and did not even apologize. He was so rude.
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Enterprise Rent A Car Hyundai Car Rental Review

Enterprise Rent A Car
#1035391
1.0
From ontario. Got scammed saying I cause damage I did.not do. $980
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Enterprise Rent A Car Car Rental Booking Review

Enterprise Rent A Car
#1034631
1.6
I was disappointed the day I booked a car and when I've got there, they said nothing was available, so I had to wait for more than 45 min. They couldn't offer something else. This was a bad service I ever had!!
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I rented a car a Heathrow airport in London and went to get my car at 7am. I rented a midsize SUV through Expedia I went out to get the car and the girl who was showing me the car said I would have to as small SUV as they don't have midsize car and that is a booking...
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EnterpriseCares
EnterpriseCares

Review #1052113, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
Longford, England
I didn't like
  • Representative brushoff
  • Refused the renatl
  • Will not use or recomend if this issue cannot be sorted promptly
#1052113
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Had a reservation to rent a car for Wednesday. They called me up and said it was for Thursday. I told them no it was for Wednesday. I go down to rent the car, and I get the rudest customer service employee who tries to think he is boss and if I don't like his attitude,...
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Anonymous
Anonymous

Wow, you certainly sound like an ***. I think you wen't in there with the intention to try and get what you want but couldn't. They're a business and business they'll do.

EnterpriseCares
EnterpriseCares

anonymous Review #1051618, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

1.0
I didn't like
  • Employees - they suck
#1051618
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Dear Pamela Nicholson, My wife got into a car accident back in September 2016 and our car was totaled. Since that time I have been using Enterprise to rent a car for me to drive her back and forth to work. On Wednesday May 17th, I traveled from Naples, Florida to your...
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EnterpriseCares
EnterpriseCares

danielld, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
I didn't like
  • Sarcastic disgusting manager
#1049813
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I called Enterprise and requested a compact car. Went to pick up car at Whittier CA location and was given a mid size car instead. I told employee about mistake. 45 minutes later i was still waiting. I spoke to Abraham Urizar and told him i had to be on the road in 45...
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EnterpriseCares
EnterpriseCares

Connie90606, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.8
#1049439
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Enterprise Rent A Car - Company can today cut me off
I was driving on the hwy today in ottawa, ontario , canada when an enterprise company van totally cut me off on the hwy. Regardless of me pressing the horn continuously the van did not stop. I was forced to brake hatd so that he did not hit me. Unacceptable, photo of...
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EnterpriseCares
EnterpriseCares

anonymous Review #1049366, Did you call the local authorities? Your safety and the safety of your family is the most important thing to us. We'd be happy to discuss this wit...

#1049366
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I rented a vehicle at Columbus International airport and had a billing question for the staff after completion of rental. First I was told that I will be charged $48 for one day after all the taxes. I opted for email receipt instead of paper and drove off from the...
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EnterpriseCares
EnterpriseCares

anonymous Review #1047137, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

#1047137
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Booked a car on the 6/5/17 to be picked up at salamander street in Leith.Turned up on Monday 8/5/17 at ten oclock to be told there was no car for me.There was no apology no offer of even an upgrade.They said they phoned the house twice on the7/5/17 but it only shows up...
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EnterpriseCares
EnterpriseCares

anonymous Review #1046972, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

1.0
I didn't like
  • Manager does not appreciate repeat business
#1046972
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