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I booked a rental of a Nissan Maxima last week to take a friends family to Laguardia. This is signifigant because i need a 5 passenger car. When i arrived today at Stewart airport in Newburgh NY, i was told they had no Maxima, but here is a Buick Encore. The Maxima is a Full size 5 passenger, the Encore is an 4passenger Economy SUV. I tried explaining this to them and was told " would you like a Mustang instead". They made no attempt to upgrade...
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EnterpriseCares

EnterpriseCares anonymous review #985378,
We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the ex...

My sister rented a car in ENTERPRISE Austin North Lamar ref # 939317- 6L30PW. I made a reservation and arrived as planned at 9:30 and finally left with the car at 10:30...The car was rented by my sister, a tourist, who came for the holidays. A trainee named Arika tried to do the paperwork but since my sister had a valid Mexico City dirivers license she was confused so she went to consult the Manager, Justin Thomas, who told her to ask for the...
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EnterpriseCares

EnterpriseCares anonymous review #984704,
Thank you for your feedback. Please see my response to your email. - Carol (Reference #170104-002128)

3.0
I didn't like
  • Being cheated
  • Way they treated me and my family
#984704
Went to pick up my rental from Enterprise Stadium 4 Corners in Miami Gardens, Fl. Car was filthy on outside and hadn't been vacuumed. When I mentioned this to rep she said if we would like to wait they would wash it (like they were doing something special). Car (Nissan Sentra) had 1/2 tank gas. We took possession of car at 10 am (were scheduled for 9 am, but washing took one hour). Left for Jacksonville. Everytime we hit 60 mph car made whining...
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EnterpriseCares

EnterpriseCares anonymous review #983250,
We’ve noted your comments and we would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com inc...

Enterprise Rent A Car Customer Care Review

#924959
1.0
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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CAR RENTAL AGENCY Review

#922709
2.4
I have been bullied, abused, and defrauded by Enterprise Rent A Car Ireland. Don't risk ruining your holiday!
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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Short Review for September 06, 2016, pc_service

#913843
I had a bad Service , not a pleasant customer service. They need find another job thats suits.
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I requested an AWD SUV for the morning of 12/26/16 at 8AM, Novato, CA. The attendant told me that 'time' was not available & I needed to come in at 7:30 or 8:30 AM. Since I needed to be on the road BEFORE 9AM, I chose 7:30. Upon arrival, no car & I was told that 'my' pick up time was 8:30. Attendant did accommodate me with another vehicle, which is the truck on the rental agreement, allowing me to go home & feed my dog while I waited. Returning...
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paulafava

paulafava I just received the following email ... which is NOT correct! I am writing from my ONLY email address. The only difference is that I sent the first message from YOUR website. ...

EnterpriseCares

EnterpriseCares We’ve noted your comments and we would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com include the exact rental location...

1.7
I didn't like
  • That my car was not ready in a timely manner
#981162
My 23 year old rented a Corolla from Enterprise in Plano TX "Jade" was his assistant- Only coming to Jackson Mississippi for Christmas - On the way returning Monday a rock cracked his windhshield - not bad -passenger side.( Jade ) may not have even been her correct name) was extremely rude - Told him where she was taking it -toRichardson Auto Glass - to get it fixed. Mean time- my son calls Richardson to see what it will cost: They tell him $...
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offconsumerpissed

offconsumerpissed If your GROWN SON doesn't have $500 in the bank, then he probably shouldn't be renting cars that have - wait for it - $500 deductibles. Also, what does compassion have to do w...

1.0
I didn't like
  • Rude personel
#981105
On 12/23/2016, I experienced the worst customer service anybody can get at your branch on 205 Boul Greber in Gatineau. My wife initially made a reservation for 5 PM for a Mini Van at a good rate for 12/23/2016. On 12/22/2016, my wife called to arrange a pick up at our address but manager assistant Gilchrist Atchaoue told her that she just needed to call 30 min prior to the pick up hour for someone to come pick me up. manager assistant Gilchrist...
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EnterpriseCares

EnterpriseCares lionceau22,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com include t...

Simply the worst car rental experience! The usual give my "reserved" Chevy SUV to someone else during peak holiday season after i confirmed pick up. Only to leave me and my family desperate enough to pay an extra $1000 at another rental car agency. Spoke with multiple offices and customer service agents all with little or no concern whatsover. Rented from enterprise for over 25 years. Would never go there again. I hope they use the extra money...
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EnterpriseCares

EnterpriseCares anonymous review ##980191,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterpris...

I went to the Enterpise car rental agency located at 1920 Elm Street Dallas, TX. I had made a reservation online. When I get there an Enterprise agent was on the phone with a customer. There was no acknowledgement whatsoever. Then after a few minutes a female agent walked in again no acknowledgement. She finishes up with her customer. Then she asks for the next person. Just to be fair I checked with the others waiting. They had already been...
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EnterpriseCares

EnterpriseCares anonymous review #978775,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise...

I had to get a rental from Enterprise due to a car accident that I was NOT at fault (I was hit from behind while stopped at a red light.) The at fault driver had Progressive & they are paying for my rental & that was made clear from the very start. I even had a confirmation # from Progressive for the rental. Now to start, I have a new small SUV but has a pretty big back in order to put all my kids sports stuff in it such as football pads &...
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EnterpriseCares

EnterpriseCares review #977727,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send a detailed email to care@enterprise.com include ...

I want to leave a feedback that no one should take rent a car from enterprise as they will give so many hassles and problems that you will end up your day with lot of frustration. mis-management, misguide and issues with dropoff on the very same day. I picked the car from the airport on Nov 19 and dropped date was same day, I was about to drop the car at other location as it was been told to me at airport that I can dropoff at any location in...
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EnterpriseCares

EnterpriseCares vbhatia,
Customer service is of the utmost importance to us and we would like the opportunity to look into this for you. Please email care@enterprise.com with the complet...

1.0
I didn't like
  • Dishonesty and totally unecessary
#977529