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Enterprise advertises, we'll pick you up. I always thought they would return you somewhere after the rental. Evidently, that is not the case! You're on your own to get to wherever you need to be!! My husband's company rented a car for him at the Memphis, TN airport...
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EnterpriseCares
EnterpriseCares

Review #1162769,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.0
I didn't like
  • Customer service in columbus ms
#1162769
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I rent vehicles very frequent from the LAX enterprise location it’s always a pretty busy location things are always at a fast pace. I rented a full-size vehicle for New Year’s eve December 31, 2017. When I arrive to pick up my rental car there were no cars available...
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EnterpriseCares
EnterpriseCares

IStaten3_54,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com...

1.2
#1161403
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I am also a frequent enterprise renter. The car I rented over the holidays has expired plates. Customer service was not able to help at all. When I called the local enterprise store the rude young man said they have an agreement with police and hung up on me. Since I...
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EnterpriseCares
EnterpriseCares

Review #1160323,It's never our intention to inconvenience a valued customer. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental ...

EnterpriseCares
EnterpriseCares

Review #1160323, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

2.3
#1160323
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I returned a Ford Focus recently from the Dayton (OH) Airport Enterprise office for a 5 day training class at Wright-Patterson AFB. I returned the car on December 15th and he4aded into the Airport to get my boarding pass. I soon realized I had left my backpack in the...
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EnterpriseCares
EnterpriseCares

Mr. Morrissey, thank you for the awesome compliment. It's great to hear you received such great service from Dan and the team in Dayton. We’ll be sure to pass this along to t...

#1156405
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Enterprise Rent a Car is not a reputable company any longer. You can not rely on them to have a car for you even if you have reserved and confirmed multiple times. Your confirmation number is useless in the Enterprise World The location in Boynton Beach at Woolbright...
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EnterpriseCares
EnterpriseCares

Review #1155942, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
I didn't like
  • That the company is unreliable
#1155942
Reply to reviews
Have rented many cars in my life, and was ripped off many times, by a range of different companies; the whole industry is rotten,; fraud and ripping off people is their general business model. Then I came across Alamo in the USA, and thought I had found a reliable...
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EnterpriseCares
EnterpriseCares

Review #1155643, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1155643
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I rented a moving truck from Enterprise in October 2017 using a Visa debit card with no problem but it now seems the company has changed debit card requirements. I made a reservation for a rental car in December 2017 and was told I can only use a major credit card and...
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2.4
#1153894
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I agree. Enterprise is just a lil mom and pop company that is like a Mafia family. Go with the big boy rental companies. They put me on the do not rent list because They said I owe them money which I don’t. Fine by Me though I would never rent from them again anyway.
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Anonymous
joseph joseph

yea the did the same to me who cares thet will pay later they say i owe them for ther lieing ripoff insurance well they hay my lawyers on ther u know what i will never rent a ...

1.0
#1153588
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I was put in a rental on nov 11, 2017 and the same day the Jeep they put me in broke down on the interstate and I was left for 8 hours and I called the rode side assistant number 6 times and if it wasn’t for the state police I still be on the highway waiting and I was...
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EnterpriseCares
EnterpriseCares

Review #1147914, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.1
I didn't like
  • Lies and the manger way of holding me
  • Being overcharged
  • Not owning up to an error on their accounting
#1147914
Reply to reviews
Van *** & 18 mile in Sterling Heights desk help is ***. Reserved a car online from home in Dallas with debit card no problems. Flew onto Detroit and got ride to enterprise location. Was not allowed car because i live out of state. What kind of *** is that? Now i am...
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EnterpriseCares
EnterpriseCares

Review #1143803, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1143803
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