Update by user Feb 22, 2013
UPDATE: I spoke with a lady today representing the Enterprise Damage Recovery Unit. I got all the information I could from her.
Total damage amount, and all of the reference numbers I could get. When I asked her who I would need to speak to about disputing the claim she told me in no uncertain terms that "there is no disputing the claim", and that there was "no way to dispute the claim".
I find it SHOCKINGLY hard to believe that there is no way to dispute a claim. I am sure that my attorney will find a way!
Original review posted by user Feb 20, 2013
So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary.
While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning the car I was forthcoming with that information. I had agreed to put up a $100 deposit and forgo the offered insurance. When I returned the car the man at the office said they would keep my deposit and that would cover the cost of the windshield in the car.
I was bothered by the fact they charged me at all but I figured that was what I get for not getting their "Insurance". I recently received notification that they expect me to pay over $300 for the windshield! I think it is ridiculous that I would be expected to pay for damages that were totally out of my control! I didn't wreck the car, smoke in it, or anything else like that.
I even vacuumed it before I returned it! Not to mention I was honest about it all. This is how a company treats an honest person!?
I suppose that says a lot about them. What ever happened to honest business?
Product or Service Mentioned: Enterprise Rent A Car Truck Rental.