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Our family usually rents only when we need a car to travel with our disabled mom. Enterprise was always our first choice because of fair price. The vehicle my sister rented this last trip to Tahoe to have mom attend to my daughter's wedding, had some dings and a dent...
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EnterpriseCares
EnterpriseCares

Review #1099559, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
I didn't like
  • Bad business
#1099559
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Initilally upon arrival the requested Wheel chair was not provided. Clerk did not accept my pre-regist. Or Plus status. Very unhappy disabled customer. Returned and re-rented another Vechicle. Enterprise did not return My initial deposit.after 6 days. Upon which time i...
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EnterpriseCares
EnterpriseCares

Review #1089893, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to...

1.5
#1089893
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Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying
Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
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1.0
#1064074
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#892433
2.5
Details
Want refund for $150 cleaning fee.https://chattanooga.app.bbb.org/complaint/view/36834/c/m3w79m
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Product or Service Quality
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#887845
Santa Fe Airport Enterprise Rent a Car 1) Advertised Ebterprise location at the airport actually about 5 miles away. 2) no obvious pick up service for Emterprise Rent a car at Santa Fe airport 3) Enteprises closes at 2pm on Sunday's in Sanata Fe therefore interfering with late departures out of Santa Fe airport on Sunday.
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Nissan Altima Car Review

Enterprise Rent A Car
#882086
1.0
Details
Expired tags traffic stop Court date
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Additional Services
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Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#856451
Picked up our rental at Stockton airport. We had a low tire light on and WE had to deal with that. Self inspection? Seriously? Won't rent from there again. That's why we rent so it's not our problem. Apparently not here.
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Your Santa Monica California office made a really bad judgement call on my account! I prepaid most of my car rental for 4 months. Your manager quit and your new manager decided my account was a "problem"! Now a psycho man who is very unreasonable has left 20 plus...
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EnterpriseCares
EnterpriseCares

Anon73, We’ve noted your comments and we would like to have the chance to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Anonymous
Anonymous

Additionally the psycho man is knocking on doors of family members claiming they are impeding a criminal investigation. Why?! The car was returned and balance paid. Seriously ...

1.0
#1061745
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Sometimes the safety of the people are so important that you have to campaign to ensure there is a change! Enterprise Car Rental in Oakland Ca. has made a clear statement to the community. That your safety is the least of our concern. Imagine renting a car that is...
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EnterpriseCares
EnterpriseCares

Mr. Kizer, We are happy to address these concerns directly with your son, the primary renter of the vehicle. While we are sympathetic to your concern, Mr. Kizer Jr., is under...

1.1
#1015212
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Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
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EnterpriseCares
EnterpriseCares

I see that the Social Media Team has reached out to you on Twitter and other social forums. If you'd like to speak to us directly about this, please send us the specific deta...

1.0
#991571
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This company charged my card multiple times. They explained how they just don't do business that way, yet it happened. No contact what so ever for the additional charges. That only goes to show that they keep your credit card information on file and continue to charge...
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EnterpriseCares
EnterpriseCares

anonymous review #987834, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to car...

LadyScot
LadyScot

Sigh. Does the account on your bank online say PROCESSING? Have you ever rented a car before? Have you ever had a dealership do it for you?You give them your card. They charge...

#987834
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I just tried to return a car to the downtown location. The lady at the counter named mya was very rude and tried to charge me for a scratch that was under the bumper that could only be seen. By bending down and looking under the car. I explained to her that when I got...
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Anonymous
Anonymous

The customer service is extremely bad and the guys there are arrogant. They misinform you when you rent the car and when you return it it's a different story. The consumer e...

EnterpriseCares
EnterpriseCares

946086, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete ...

2.5
#946086
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Wow. As I write this, I am still in shock at this shady and crooked rental car company. My review is not reflected as the company as a whole (from my experience, Enterprise has always been wonderful), but about this location on Chapala in particular. I rented a car to...
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Anonymous
Kevin Gabbert

Enterprise is very crooked, I've been trying to get reimbursed for over billing for more than a month now, I'm fixing to try and have criminal charges for fraud brought agains...

EnterpriseCares
EnterpriseCares

review #930291 ,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the c...

2.7
I liked
  • Clean car
I didn't like
  • Lack of professionalism
  • Being accused of
  • Poor customer service
#930291
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Enterprise on Montgomery Hwy in Dothan, AL is a complete joke. We made reservations and was told, "it's going to be a two hour wait or longer." Ok, now they want proof of income, a utility bill in my name, and a $200 hold. The last time I checked, we weren't renting a...
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EnterpriseCares
EnterpriseCares

review #926096 , customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the ...

1.6
#926096
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