State: California City: Los Angeles Clear all filters (25 of 1537 reviews match)
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I just tried to return a car to the downtown location. The lady at the counter named mya was very rude and tried to charge me for a scratch that was under the bumper that could only be seen. By bending down and looking under the car. I explained to her that when I got...
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Anonymous
Anonymous

The customer service is extremely bad and the guys there are arrogant. They misinform you when you rent the car and when you return it it's a different story. The consumer e...

EnterpriseCares
EnterpriseCares

946086, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete ...

2.5
#946086
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I will never use enterprise rental car again. They are really good for lying and telling you one thing, only to have you pay another. My wife was forced to get insurance knowing we already had insurance. Then when she called to cancel the insurance they said she had to...
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I didn't like
  • Way they treated me and my family
#910972
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I called in at 8:10 to the location in katy texas for pickup. They told me that it would take til 9:30. I figured they were busy. I got a ride and arrived there at 9:00. There were 6 boys playing grab *** with each other. I did not understand why they could not pick me...
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1.3
#850300
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#815217
2.2
Details
You would not come and pick us up even though we had been picked up by you several times at the same place in the last 6 weeks. Have spent over 2300 with enterprise in the last 2 months. Never again pigs
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#684562
4.3
Details
They told me the car is ready in the car was not even at the lot I had to wait a half an hour what kind of business are you running here
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Enterprise Rent A Car Staff Review

Enterprise Rent A Car
#680516
1.4
Details
Terrible customer service at some locations. Possible discrimination!!! Don't Only interested in making a sale or upgrade. Advice to this location stop with poor customer service be understanding and helpful to those that may have a serious problem. Especially those whom your going to need someday real soon.
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Other Product Review

Enterprise Rent A Car
#643835
3.0
Details
I BELIEVE ENTERPRISE COULD IMPROVE THEIR DRIVER COURTESY BY FIRST OF ALL BY OPENING THE DOORS FOR OLDER & FEMALE CUSTOMERS. JUST A SIMPLE ACT OF COURTESY GOES A LONG WAY.
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I am very unhappy with enterprise, I will never get another rental again, first of all I didn't want the car in the first place and for some reason they kept trying to push their insurance on me, but I knew I was not going to be driving the car, because I only got to...
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EnterpriseCares
EnterpriseCares

anonymous review #783473, We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise...

#783473
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To whom it may concern I edward taylor returned a @016 Grand Caravan on 1/13/2016 forgetting that my spouse left her purse a square lockbox with red white and blue stars on the outside under the driver side seat. upon my return home my spouse questioned me about it...
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EnterpriseCares
EnterpriseCares

Mr. Taylor, Thank you for taking the time to reach out to us. I understand your dismay and we'd like the opportunity to look into this matter for you. Please e-mail care@enter...

#770640
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As a Corporate Pilot, travel extensively both domestic and international. I have been an avid user of Enterprise until this week. Presently renting a vehicle in Diamond Bar, Ca., from Sept 2015 for $89 week with no issues! The manager of Enterprise calls me, arrogant...
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Anonymous
Anonymous

Wife rented a vehicle for the week. She gets a call from enterprise in the middle of the week telling her to bring the car back, it's been sold. Are these people crazy.

EnterpriseCares
EnterpriseCares

8MileHighSkyGuy, we appreciate it when customers tell us about their experiences. We would like the opportunity to speak with you further. To do so, please email care@enterpri...

2.8
#749194
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I leased a car online that was meant to include collision damage waiver and insurance. it said it on screen on the confirmation. Yet then I receive an email that says it's optional, and when I go to pickup the car, low and behold, they lump you with an enormous...
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EnterpriseCares
EnterpriseCares

review #738199 by anonymous, We’ve noticed your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.c...

1.0
#738199
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Horrible horrible customer service with a representative named Cindy come to find out Cindy is the manger . Very rude not helpful at all. She did not even try to acomidate us at all ... took us outside had no clue what she was even looking for then swore in front of us...
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#727568
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After being a customer at Enterprise for over ten years and having just returned a rental one week before after renting it for 3 weeks, I was told I could not rent because I had an ATM card and no utility bill. I told the young "robot" the above and he did not care...
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EnterpriseCares
EnterpriseCares

review #720737 by anonymous, We’ve noticed your comments and we would like the chance to speak with you about this. Please send a detailed email to care@enterprise.com includi...

Anonymous
Anonymous

i've got the same problem in chesapeake, virginia....whats the point of being a enterprise member with your debit card on file as your method to pay ?....and who the *** carri...

3.0
I liked
  • B a d
I didn't like
  • Do not care
  • Rude and unhelpful
  • Mr robot customer service
#720737
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I've always rented car from enterprise and not once had I ever had a problem till now. As my 10yr old son and I returned the vehicle I had rented, I requested to be driven back to my house (which was only a 2mile drive), they said it'll be a few minutes since it was...
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2.0
#694218
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