State: Florida City: Orlando Clear all filters (12 of 1581 reviews match)
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Took trip to Orlando 8-22-17 to 8-26-17 rented from Enterprise at Orlando airport garage is dark so cant really look over car. Then we were caught in rain on way back to vehicle after shopping an our clothes picked up brown stains from seats. So we put towels down from...
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Anonymous
Anonymous

No one ever contacted me even after emails an phone calls

EnterpriseCares
EnterpriseCares

Shawn.6, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak w...

1.5
I didn't like
  • Condition of vehicle customer service
#1098179
Reply to reviews
I want to leave a feedback that no one should take rent a car from enterprise as they will give so many hassles and problems that you will end up your day with lot of frustration. mis-management, misguide and issues with dropoff on the very same day. I picked the car...
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EnterpriseCares
EnterpriseCares

vbhatia, Customer service is of the utmost importance to us and we would like the opportunity to look into this for you. Please email care@enterprise.com with the complete de...

1.0
I didn't like
  • Dishonesty and totally unecessary
#977529
Reply to reviews
`I rented a car for a company day trip. I drove my car to pick it up. They were less than happy that I wanted to park my car there until 8 pm. Then I had to wait and wait for them to get the paperwork ready, which I had already reserved two days in advance. ...
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I didn't like
  • Service
#880805
Reply to reviews
I rented a car from enterprise on Bush blvd in Tampa and it was a horrible experience. They over charged me for things that I didn't agree to, and aren't willing to work with customers when you aren't satisfied with different things. The worse customer service ever. I...
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EnterpriseCares
EnterpriseCares

We'd like to hear more about your experience. Please email us at care@Enterprise.com with your contact information, reservation and/or rental agreement numbers, and any other ...

1.4
#869328
Reply to reviews
We were notified of a claim being made for damage to rental. They were to complete a thorough investigation. After the investigation it was determined, we owe for the damage. Received the phone call. After we hung up the agent called back... OH WAIT the rental...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Customer service and satisfaction are importance to us. We would like to look into this with you. Please contact us at care@enter...

EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Customer service and satisfaction are importance to us. We would like to look into this with you. Please contact us at care@enter...

#501483
Reply to reviews
I rented a car from enterprise in Florida. They charged me more than what the website said they would. I am under 25 despite my profile. I thought they had already charged me for being under 25 and for extra insurance. They didn't. I got there and they jacked the price...
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AlamoCares
AlamoCares

I would like to discuss this further with you. Please email us at Care@Alamo.com with your contact information, the exact branch location, and any other details. Please attach...

#474939
Reply to reviews
ONE THING I CAN SAY IS DONT TAKE ANYONE ON THEIR WORD. AND HAVE EVERYTHING WRITTEN DOWN ON THAT RECEIPT WITH THERE INITAILS. YOU MAY THINK IM GOING TO FAR BUT NO. THEY MEAN WELL BUT ONE PERSON WILL PROMISE YOU A FREE UPGRADE AND WHEN YOU COME BACK THEY SAY PROVE IT. ...
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#297708
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After checking and clearing our rental car and getting a receipt for $229.52, Enterprise charged my debit card 400 extra dollars for "tire damage". I didn't find this out until I came home from Puerto Rico the same night when I checked my bank balance on the computer....
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#283563
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Micheal Goldstein threw us out of the branch and here is my angry letter to Darren Moon. Dear Darren Moon: I am Jean Henriquez and I have been am Enterprise customer for quite some time. I was very discouraged and disappointed by my last experience with Enterprise...
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Anonymous
Rhoda Hahn

I reserver a enconomy car on line, i arrived i was told he didn\'t have the car i rented, and offered me a jeep,that used a great amt. of gas, the price was different than quo...

Anonymous
Buzz

Enterprise rent a car lets you take a rental car without car insurance.Most rental car companies offer a basic car insurance with deductible. But you have your personal car in...

#122396
Reply to reviews
After being a loyal Enterprise customer in New York for about 7 years, the Maryland division of the company has managed to lose my business for good. Normally, I rent cars to drive around town on weekends and on occasion to go out of town. Using the branches in...
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Anonymous
e$

Why don\'t you pay your credit card on time next time! I don\'t like this company either but your blind if you don\'t see your role in this one.

Anonymous
enterprise employee

*** company. i hope it goes down!

#109287
Reply to reviews

Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#698728
1.0
Details
Still having bad experience. They are still billing me for a rental that my insurance payed for
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Customer service
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