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Rented a car received a larger vehicle than I rented. I was told by the car was good on gas. When I went out with the associate to view the car she handed me the key and said you are good. Everything is in order and walked away. Did not give me any paperwork. I drove...
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EnterpriseCares
EnterpriseCares

Review #1062301, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

1.3
I didn't like
  • Car was basically empty when i got it
#1062301
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Made reservation with Enterprise a few weeks prior to 11/18/16 for a 10 day rental at Naval Station Great Lakes, IL with Enterprise employee Christopher J. Jordan (confirmation # 64JQLF) for a Compact automobile. On 11/16/16 (Thursday), I called the number provided...
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EnterpriseCares
EnterpriseCares

feyecm70, We’ve noted your comments and would like the opportunity to look into your billing concern for you. Please send a detailed email to care@enterprise.com include the e...

3.2
North Chicago, Illinois
#965275
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Honda rented a car for me from Enterprise while we waited for parts to fix my airbag. First problem: the car's license plate had expired FIVE MONTHS earlier and there were no registration papers. I discovered this on day two of my rental period and lost use of the...
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2.0
I liked
  • Friendly agents
I didn't like
  • Dishonesty
  • Extortion
#890801
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#689369
2.5
Details
Rented a car from Enterprise in Bordeaux France and now 5 days later I have not received a refund of my €850 or €1000 deposit placed on my card. This has put me in a terrible bind and I am not sure who to turn to for help! The corporate office maybe!
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Discounts and Special Offers
Price Affordability

Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#678963
1.5
Details
I spent almost an entire day of vacation trying to resolve an issue with my rental car. The key fob was flaky and I was told they didn't have any other car avalaible for me - unless I ended up needing to be towed. After hours on the phone, they finally agreed we could switch the car-we still have to drive 80 miles RT and have wasted a day.
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Service Charge Review

Enterprise Rent A Car
#490117
Rented car paid 50$ for dep. A week later after car was given back they charged me another 50$ instead of depositing 50$ teller said it happens all the time. Pissed me off! Hit on holiday so have to wait 3 days to get my money back.
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Plain and simple, they are terrible. If you use a debit card they want a current utility bill! Fine! They still were having problems. My com Ed bill had a 0 balance, still they would not rent me a vehicle. Prior to that I gave them my debit card and drivers license and...
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EnterpriseCares
EnterpriseCares

We would like to discuss this experience with you. Please email Care@Enterprise.com with your phone number, reservation number, exact rental location, and further details. Lis...

1.2
East Hazel Crest, Illinois
I didn't like
  • Place just sucks
  • High pressure agent
  • Hard time using debit card
#843640
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I made an online reservation yesterday for a car for pick up today Friday March 18th- Monday March 21, 2016 at the Swansea, IL LOCATION. I chose Pick up time at 7:30am. Nothing online says the time is absolute or that your reservation will be cancelled if you do not...
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1.0
#812356
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HAD MY RENTAL CAR FOR 1 DAY ENGINE LITE COMES ON THEN ENGINE OVER HEATING LIGHT COMES ON THEN ITS 16 BELOW WIND CHILL OUT SIDE THE HEAT DONT WORK CALL 4 ENTERPRISES OFFICES THAT SAID NO CARS I CALL OHAIR AIR PORT ENTERPRISES OFFICE THEY HAVE ABOUT 100 CARS THEY SAID NO...
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EnterpriseCares
EnterpriseCares

abcd1234, We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including t...

1.0
I liked
  • Personnel
#777278
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Real bad experience the location ogden in berwyn i went there with my debit card and bill . I had to pass due in my comed bill but the bill was already printed saying that it was pass due all he had to do is verify i was not pass due but he refuse to help and said he...
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Anonymous
Anonymous

I am a former branch manager for Enterprise. They are the most lenient when renting cars to people without a major credit card for a deposit. What you have to understand is,...

#765589
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As a result of a traffic accident I rented a car for three weeks from Enterprise. At the time I picked up the car I provided the insurance claim number and the name of the insurance company. The salesman was very persistent that I should accept the supplemental...
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EnterpriseCares
EnterpriseCares

review #739798 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ...

1.0
East Dundee, Illinois
I liked
  • That they were open early in the morning
I didn't like
  • Customer service
  • Honesty
#739798
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Similar to the thousands of web stories available online, I have also fallen victim to the post return charge of hail damage on a Enterprise rental car. Like so many others I was informed of hail damage to the tune of $695 which was identified on the car after a...
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3.5
I didn't like
  • Procedures
  • Company policy
#733284
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Given wrong information never received a call as the rep stated to another employee that he did call and left a vm I have my phone record to prove he lied,car wasn't available after I had reserved it 2 times in tgree weekds had to wait over 45 minutes,the car they gave...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

2.3
#673135
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