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Enterprise Rent A Car - Enterprise Car Rental Damaged My Personal Vehicle
I have typically been very satisfied with this office. However, a recent rental experience went totally wrong. I rented for the first time for a week-long period. I left my personal car on the Enterprise lot, parking where the store attendant indicated I should. The...
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3.2
I didn't like
  • Customer service at corporate level
#884603
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This employee Ella gave me the wrong info 4 days before i was going to rent a Car from the Springfield,ohio Location. so when i arrived at the Springfield location i did'nt have all thati needed to Rent the Car. I was renting for my family reunion and all thhe rest of...
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MGHT
MGHT

I missed my great grandmother's 100th birthday celebration because of Enterprise. I haven't seen her in 13 years. We live 8 hours away from each other and she's in a nursing h...

#875402
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I had very bad experience with Enterprise-Rent-A-Car. They have shown false damages which are not done by me and forced me to pay the deductible amount up to $1000. Really shocked with this and decided to not approach and recommend them.They surely give some damaged...
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Anonymous
Anonymous

This just happened to me! However, you didn't do anything wrong nor can they prove other wise so why did u pay?

EnterpriseCares
EnterpriseCares

We're listening and we would like to discuss this further. Please email Care@Enterprise.com with your phone number, rental agreement number, and further details. List "Referen...

I didn't like
  • Claiming false damages
#842187
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#794722
2.7
Details
Suck. Going to charge 150.00 cause there was very little if any some white dog hair from my coat. Took car back home in 5 minutes with a sticky roller cleaned up. There was never a dog in car came from my coat. Never renting from them again
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I have will never deal with Entetprise again. I have spoken to 6 different employees and still am getting a run around. Not one of the 6 people have told me the same thing. Each one changes their story and they are sorry that I don't understand what they are saying. I...
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EnterpriseCares
EnterpriseCares

We’ve taken note of your comments and would be happy to look into this for you. If you would like to further discuss your experience, please send us a detailed email to care@e...

1.1
#821526
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I have never in my life been treated the way the Ashland Ky enterprise treated me. There cars are so dirty on the inside I couldn't even see out the windshield after dark. I complained about ashes being all over the inside of the car and pretzels so they decided in the...
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EnterpriseCares
EnterpriseCares

Charlotte12, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the comp...

1.0
#818404
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This all started last March of 2015 in which we were directed by our car dealership who contracts with Enterprise car rentals. After my wife had picked up the car she went into an asthma attack due to the chemicals they use to "Freshen" the vehicles interior. As a...
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Truth4All2See
Truth4All2See

Our issue has been peacefully resolved with Enterprise.

EnterpriseCares
EnterpriseCares

Truth4All2See, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the co...

#809633
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I needed a rental because my vehicle was damaged by another driver. Not only did they give me a vehicle that made me absolutely uncomfortable to drive in, but they also informed me because I am not satisfied that they cannot help me in the future. I would think that if...
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2.0
Greenville, Ohio
I liked
  • Location
I didn't like
  • Being misinformed
  • Salespeople trying to upsell
#806980
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Pulled up in parking lot to return vehicle on time. Walked to the door with keys in hand. Enterprise management locked the door in my face. I dropped the keys in the door slot and left. I wrote to Newark Ohio filing a complaint about this event. Enterprise Car Rental...
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EnterpriseCares
EnterpriseCares

Robbd,We've noticed your comments and would be happy to look into your charges. Please email care@enterprise.com with your contact information, any reservation or rental agree...

1.6
I liked
  • Services received 15 years ago
I didn't like
  • Locking door on face while returning vehicle on time
  • Shuttle does not cover all areas of free pick up
  • False advertisments of vehicles that are never available
#788905
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Do not rent from them, you will be ripped off. From start to finish they will scam you on everything. 1st rip off is prepaid fuel. You will pay for a full tank of gas whether you use it or not, they will not tell you that of course. 2nd rip off is supplemental...
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EnterpriseCares
EnterpriseCares

cflack, We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the...

#785656
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I have rented from Enterprise quite a few times before. This time I reserved it the same as always but when I went to pick it up. They said to use a credit card attached to my bank account they needed a bill with a 0 balance. So I pulled one up online; they examined it...
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Anonymous
Anonymous

As a former branch manager, I can tell you that even the loyal customers can burn you. The tight controls are necessary. They weren't asking for a current utility bill just ...

2.3
I liked
  • Personnel
I didn't like
  • Disrespectful demands
#762559
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