State: Texas Clear all filters (101 of 1581 reviews match)
filters
state:
city:
Show
product:
Show
I am one extremely dissatisfied customer. I was in a city on business and unfortunately, I had to get a loaner car for a week. I had 2 different reservations turned down. At Enterprise, I was informed I was put on a do not rent list. (Several calls to the head office...
Read more
EnterpriseCares
EnterpriseCares

Review #1099595, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Being accused of
  • Being resfused a rental
#1099595
Reply to reviews
My 23 year old rented a Corolla from Enterprise in Plano TX "Jade" was his assistant- Only coming to Jackson Mississippi for Christmas - On the way returning Monday a rock cracked his windhshield - not bad -passenger side.( Jade ) may not have even been her correct...
Read more
offconsumerpissed
off***sumer***ed

If your GROWN SON doesn't have $500 in the bank, then he probably shouldn't be renting cars that have - wait for it - $500 deductibles. Also, what does compassion have to do w...

1.0
I didn't like
  • Rude personel
#981105
Reply to reviews
I wish to inform enterprise rent a car of your complete lack of customer service and communication. My vehicle was involved in a collision and my insurance company chose enterprise for my rental vehicle needs. Travelers insurance supplied me with an email from...
Read more
EnterpriseCares
EnterpriseCares

#936802, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete...

2.2
#936802
Reply to reviews

Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Details
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#906124
1.0
Details
Held my 200 deposit for a week I'm getting me and attorney this is unexplainable!!
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#903198
Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage
Comment
Show

Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#861988
2.8
Details
I picked up a car on May 27. It was raining for most of the morning so ran the air. once it stopped rolled down windows and red ants everywhere. I called immediately and was told I'd be reimbursed for ant spray. My foot is still swollen and sore. I was offered a free upgrade on next rental. really. I have always rented w/ enterprise. You'd think they would have been more concerned.
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Stay Away from this place! This has been the worst experience of my life! I came here because my car was being repaired at the Nissan Collision Center, and due to the convenience the insurance approved a car through them. Well what seemed to be fine turned into the...
Read more
EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
I didn't like
  • Way they treated me and my family
  • Billing me and threatening me even though i owe no money
#930361
Reply to reviews
End of june rented a car, did not have size i rented, so i was upgraded, no problem, unti you are in another state and your registeration tags are 3 months expired, called 800 # was told to find nearest airport, i was not going oit of my way to fix a problem that...
Read more
Anonymous
BLFox

I can relate with you they leased me a car in Sherman Tx with No current registration They are lazy unprofessional peopleThey must go to rude school

1.8
#914192
Reply to reviews
I've always rented from Enterprise and was very happy. However, this time, I was forced to buy the "optional" insurance they offer. They stated my insurance didn't cover rentals. I told them my credit card would. They still didn't take it because they supposedly could...
Read more
2.1
I didn't like
  • Added charges
  • Insurance charge
  • Trickery
#903088
Reply to reviews
Made a reservation then it all started going downhill when i checked my reservation via phone call.i made a complaint & someone got back to me immediately.told them my complaint & i kid u not,fromvJoseph at ceos office to Jeff thecregional manager to Tiana the manager...
Read more
5.0
#893780
Reply to reviews
My name is Terri Reeves my reservation 1811881609. I went to pick up my rental today, wanting to use my debit card. I was told that they would only accept it if I had 2 utilities in my name with no balance due. I asked at that time for them to use it as a credit car....
Read more
1.0
#886597
Reply to reviews
Enterprises is a JOKE. Traveled from Illinois in Oklahoma a semi truck broke window, and made it to Texas, and within 500 miles or more no ENTERPRISE had a vehicle that could seat 5 or more people. No Vans, SUV'S or Did not repair window no help a family owned...
Read more
Anonymous
Anonymous

They are crooks and will file a claim on your insurance at the drop of a dime.

I liked
  • Call me 2244131844
I didn't like
  • Call me 2244131844
#875132
Reply to reviews
Wife's car damaged by another driver. Their insurance (Metlife) arranged payment for repairs and gave number to call Enterprise for rental car. (We use Enterprise regularly for our travel needs but first time at this location). Although Enterprise had desk at repair...
Read more
#855734
Reply to reviews