State: Texas City: Houston Clear all filters (15 of 1537 reviews match)
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Stay Away from this place! This has been the worst experience of my life! I came here because my car was being repaired at the Nissan Collision Center, and due to the convenience the insurance approved a car through them. Well what seemed to be fine turned into the...
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EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
I didn't like
  • Way they treated me and my family
  • Billing me and threatening me even though i owe no money
#930361
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Made a reservation then it all started going downhill when i checked my reservation via phone call.i made a complaint & someone got back to me immediately.told them my complaint & i kid u not,fromvJoseph at ceos office to Jeff thecregional manager to Tiana the manager...
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5.0
#893780
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Do I REALLY have to give them a minimum of 1? NOT happy. I reserved a car on 4/21/16 for pick up today 4/23/16 at Hattiesburg 39401 location. I went over my details at least twice with the woman who scheduled my reservation. TWICE I advised her that my payment would...
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EnterpriseCares
EnterpriseCares

We would be happy to discuss this with you further. Please email Care@Enterprise.com with your phone number, reservation number, and further details. List "Reference #160504-0...

1.0
#835185
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#903198
Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#824028
1.0
Details
Bad customer service have like 4 people working and they dont even want to attend me i was waiting more than 15 minutes and nothing plus i was the only customer and that store
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I rented a car from Enterprise for the duration of 2 weeks while my car was in the shop after my accident. At the counter, another lady was renting a car and refused to give a credit card number Enterprise asked for, she said you guys totally screwed me last time and...
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EnterpriseCares
EnterpriseCares

review #818193, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the c...

1.0
#818193
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I booked a rental online. When I went to the center to get the car (in Houston, TX) , I was bitterly disappointed to see that they were not ready to honor this contract. Throughout the time I booked, the site mentioned that the rental comes with unlimited mileage. The...
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Anonymous
Anonymous

Same thing happended to me when I rented a car online this summer. We were travelling to Wyoming, and we went to pick up the car, we were informed that our bill would be an e...

1.0
I didn't like
  • Fake promotions
#756697
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I had just been in a car accident earlier the same day that I rented a replacement car from Enterprise Rent-A-Car. I was very tired after dealing with police, tow trucks, and the auto repair shop, but more than that it was extremely hot that day. The Enterprise...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

1.0
I didn't like
  • Misleading hidden cost
  • Insurance scam
  • Misleading forms
#694700
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My 19, soon to be 20-year-old son, was rear-ended by another driver. We were referred to Enterprise [the Houston Heights location in Houston, Texas] by the body shop repairing my son's vehicle and the at-fault driver's insurance company. At the time of rental,...
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Anonymous
Anonymous

And why didn't you just drive the rental while your son drove your own vehicle?

EnterpriseCares
EnterpriseCares

I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, the exact branch location, rental/reservation number and a...

#664026
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I do not work for Enterprise but have done a lot of business with them and do recommend them to friends. I have found them to be beyond fair and easy to get along with. I have never seen anyone who actually caused the damage on a car, boat or lawn mower they rented. If...
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EnterpriseCares
EnterpriseCares

review #560041, We appreciate your comments. If you need our assistance, please send a detailed email to care@enterprise.com including the exact rental location, your contact...

#560041
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Rented a car back in Sept 20-23 and paid my $350 cash deposit. When I returned the car they said I should receive my deposit back after the deductions in a few weeks. A few weeks done turned into a month and a half. I've had to contact them at least twice and the first...
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Anonymous
Betty

Notice how EVERY complaint is answered by Enterprise with the EXACT SAME answer.There is no HUMAN interaction. They probably just have a computer sending the standard reply.

EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@Enterprise.com with your full name, the exact rental location and any ...

#456872
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I rented a car back in Sept 20-23, 2013 and had to put up a $350.00 deposit, wish I could get back after bringing the car back on Monday after the deductions. But here we are November 09, 2013 and there is still nothing. I have contacted them atleast twice behind my...
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EnterpriseCares
EnterpriseCares

Review #: 456867, We’ve taken note of your comments and would like look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental ...

#456867
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