Update by user Dec 08, 2017
UPDATE: An Enterprise employee named Evan, the one who checked the car in on Monday, called yesterday (Thursday) and is now saying the car was washed after all but that the camera is not in their lost and found. He said they need to speak with the "car prep guy" who would have washed the car when it was turned in on Monday but they have not been able to reach him to see where he might have put my camera.
Again, I would greatly appreciate a response from Enterprise regarding this matter. Thanks in advance.
Original review posted by user Dec 06, 2017
My DSLR camera with three lenses and multiple memory cards was left in the back of an Enterprise rental car two days ago, on Monday, Dec. 4.
I called the location within 30 minutes and they said the car had already been rented out and that they would try to reach the customer. They said that the car was not washed before being rented out and the trunk and other areas was not checked prior to it being rented. I called throughout the day on Monday and they said the customer was still not able to be reached. I continued calling the following day Tuesday, and they said the customer was still not able to be reached but that the car was due to be returned that day.
I called again a little while ago, Wednesday morning and was informed by Shanay (sp?) that the customer called this morning and said that there wasn't anything in the back of the trunk. This is deeply concerning because either the customer removed it or someone at Enterprise removed it.
Please let me know who to speak with about this. Thank you.
Product or Service Mentioned: Enterprise Rent A Car Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.