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On 27 Jan 2018, I rented a vehicle from enterprise in beaumont tx and they only had a mini van however they told me that I could go to any other store in houston and change to a smaller vehicle. I tried to change the van on jan 29 bit they didnt have anything available...
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EnterpriseCares
EnterpriseCares

User_44_2018.We’ve noted your review and would like the chance to discuss this with you directly. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include ...

5.0
#1179738
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I rented a moving truck from Enterprise in October 2017 using a Visa debit card with no problem but it now seems the company has changed debit card requirements. I made a reservation for a rental car in December 2017 and was told I can only use a major credit card and...
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2.4
#1153894
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I am one extremely dissatisfied customer. I was in a city on business and unfortunately, I had to get a loaner car for a week. I had 2 different reservations turned down. At Enterprise, I was informed I was put on a do not rent list. (Several calls to the head office...
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EnterpriseCares
EnterpriseCares

Review #1099595, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Being resfused a rental
  • Being accused of
#1099595
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Enterprise Rent A Car - Bad service

Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
1.0
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#1066858
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My 23 year old rented a Corolla from Enterprise in Plano TX "Jade" was his assistant- Only coming to Jackson Mississippi for Christmas - On the way returning Monday a rock cracked his windhshield - not bad -passenger side.( Jade ) may not have even been her correct...
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offconsumerpissed
off***sumer***ed

If your GROWN SON doesn't have $500 in the bank, then he probably shouldn't be renting cars that have - wait for it - $500 deductibles. Also, what does compassion have to do w...

1.0
I didn't like
  • Rude personel
#981105
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I wish to inform enterprise rent a car of your complete lack of customer service and communication. My vehicle was involved in a collision and my insurance company chose enterprise for my rental vehicle needs. Travelers insurance supplied me with an email from...
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EnterpriseCares
EnterpriseCares

#936802, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete...

2.2
#936802
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Stay Away from this place! This has been the worst experience of my life! I came here because my car was being repaired at the Nissan Collision Center, and due to the convenience the insurance approved a car through them. Well what seemed to be fine turned into the...
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EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
I didn't like
  • Way they treated me and my family
  • Billing me and threatening me even though i owe no money
#930361
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End of june rented a car, did not have size i rented, so i was upgraded, no problem, unti you are in another state and your registeration tags are 3 months expired, called 800 # was told to find nearest airport, i was not going oit of my way to fix a problem that...
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Anonymous
BLFox

I can relate with you they leased me a car in Sherman Tx with No current registration They are lazy unprofessional peopleThey must go to rude school

1.8
#914192
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Enterprise Rent A Car Car Rental Review

Held my 200 deposit for a week I'm getting me and attorney this is unexplainable!!
1.0
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Discounts and Special Offers
Diversity of Products or Services
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Value for money
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#906124
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Enterprise Rent A Car Customer Care Review

Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage
#903198
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