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I am one extremely dissatisfied customer. I was in a city on business and unfortunately, I had to get a loaner car for a week. I had 2 different reservations turned down. At Enterprise, I was informed I was put on a do not rent list. (Several calls to the head office...
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EnterpriseCares
EnterpriseCares

Review #1099595, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Being accused of
  • Being resfused a rental
#1099595
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Enterprise Rent A Car Customer Care Review

Worst customer service ever! No show on pickup. No one answers phone. Pathetic.
#858552
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Up front they told me my insurance did not cover a rental and that i had to get the additional coverage they provide, so didn't have another option to pay $15 a day, come to find out right after that my insurance did cover a rental and told them about it and they...
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EnterpriseCares
EnterpriseCares

Kristian, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to care@enterprise.com...

2.0
#742570
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Enterprise Rent A Car Car Rental Review

The nastiest cuz I have ever rented an acceptor just now what's them clean two cars and barely touching no wonder this is a nasty business
2.3
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#693827
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Just returned car today. Staff stood around and chatted and laughed(4 of them) while I stood in line for 25 minutes. When I rented the car, the staff member was surly and had a very poor attitude. The car was also very dirty and the attitude about that was"tough...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

EnterpriseCares
EnterpriseCares

review #652862 ,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care@enterprise.com with...

1.6
#652862
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Im very dissapointed with Enterprise Rental.I always rent cars when traveling for church business meetings w/o any problems. But today was the exception.I showed up to pick up the rental car at 4:00pm. at the Shiloh Rd. location and rental was denied.Confirmation...
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JaxonSmith
JaxonSmith

This is very much great and hope fully nice blog. Every body can easily found her need able information. I am visit first time but I fond many use full article. I will back ag...

EnterpriseCares
EnterpriseCares

Ebenezer, we're listening and would like the opportunity to discuss this with you. Please send us a detailed email to care@enterprise.com including the rental location, your c...

#503495
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I very DISSAPOINTED with enterprise rental. I always rent cars for business meetings with enterprise And never had a problem. I showed up today (4:00pm) and the new guy was rude... I had a reservation: Confirmation Number: TKYMJM. I gave him my debit card, my...
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EnterpriseCares
EnterpriseCares

Ebenezer, we're listening and would like the opportunity to discuss this with you. Please send us a detailed email to care@enterprise.com including the rental location, your c...

#503491
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I rented a car from enterprise rental car when my car was in the shop being repaired from an accident. The car checked out fine when I picked it up. I drove it home and to work the next day. When my car was ready for pick up, I called them and let them know I needed to...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and a...

#393979
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State Farm insurance provided me an Enterprise rental for 3 1/2 months. When BMW returned the car litter literally across the street we left our grudge remote in the car. They threw it in a box full of remotes and didn't bother one bit to look who rented it (which the...
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Anonymous
Anonymous

THEN DONT LEAVE THE REMOTE IN THE RENTAL CAR NEXT TIME...DUH!!

EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and a...

#391890
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I rented a Passat from Enterprise Car Rental at DFW Airport in Texas. When I went to drop it off, there were 2 employees to greet me, one asked to get my mileage and pop the trunk. The other "EMPTIED" the trunk. As I was leaving the Enterprise desk with my paperwork, I...
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Anonymous
Anonymous

Make up your mind liar, was it a laptop that was stolen or an IPAD?

Anonymous
Canonicus

I feel bad for you! I would follow the channels of what "Enterprise Cares" has suggested. Since your IPad is pinging its location, I also would file a police report. One of th...

#374998
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