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I rented a car on 10/15/18 and received a confirmation email to pick up my car at 8 am on 10/19/18. I arrived at rental location and the enterprise employee told they had no cars and we can’t give you a ride home or to another rental office. I asked if I could call his...
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Company wrote 0 private or public responses to the review from Oct 21.
EnterpriseCares
EnterpriseCares

we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience you. We would like to speak with you further. Plea...

1.0
#1386228
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I am one extremely dissatisfied customer. I was in a city on business and unfortunately, I had to get a loaner car for a week. I had 2 different reservations turned down. At Enterprise, I was informed I was put on a do not rent list. (Several calls to the head office...
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Company wrote 0 public responses to the review from Sep 12, 2017.
EnterpriseCares
EnterpriseCares

Review #1099595, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Being accused of
  • Being resfused a rental
#1099595
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Enterprise Rent A Car Customer Care Review

Worst customer service ever! No show on pickup. No one answers phone. Pathetic.
Company wrote 0 public responses to the review from Jun 02, 2016.
#858552
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Up front they told me my insurance did not cover a rental and that i had to get the additional coverage they provide, so didn't have another option to pay $15 a day, come to find out right after that my insurance did cover a rental and told them about it and they...
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Company wrote 0 public responses to the review from Nov 30, 2015.
EnterpriseCares
EnterpriseCares

Kristian, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to care@enterprise.com...

2.0
#742570
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Enterprise Rent A Car Car Rental Review

The nastiest cuz I have ever rented an acceptor just now what's them clean two cars and barely touching no wonder this is a nasty business
Company wrote 0 public responses to the review from Sep 03, 2015.
2.3
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#693827
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Just returned car today. Staff stood around and chatted and laughed(4 of them) while I stood in line for 25 minutes. When I rented the car, the staff member was surly and had a very poor attitude. The car was also very dirty and the attitude about that was"tough...
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Company wrote 0 public responses to the review from Jun 19, 2015.
EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

EnterpriseCares
EnterpriseCares

review #652862 ,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care@enterprise.com with...

1.6
#652862
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Im very dissapointed with Enterprise Rental.I always rent cars when traveling for church business meetings w/o any problems. But today was the exception.I showed up to pick up the rental car at 4:00pm. at the Shiloh Rd. location and rental was denied.Confirmation...
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Company wrote 0 public responses to the review from Jun 27, 2014.
JaxonSmith
JaxonSmith

This is very much great and hope fully nice blog. Every body can easily found her need able information. I am visit first time but I fond many use full article. I will back ag...

EnterpriseCares
EnterpriseCares

Ebenezer, we're listening and would like the opportunity to discuss this with you. Please send us a detailed email to care@enterprise.com including the rental location, your c...

#503495
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I very DISSAPOINTED with enterprise rental. I always rent cars for business meetings with enterprise And never had a problem. I showed up today (4:00pm) and the new guy was rude... I had a reservation: Confirmation Number: TKYMJM. I gave him my debit card, my...
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Company wrote 0 public responses to the review from Jun 27, 2014.
EnterpriseCares
EnterpriseCares

Ebenezer, we're listening and would like the opportunity to discuss this with you. Please send us a detailed email to care@enterprise.com including the rental location, your c...

#503491
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I rented a car from enterprise rental car when my car was in the shop being repaired from an accident. The car checked out fine when I picked it up. I drove it home and to work the next day. When my car was ready for pick up, I called them and let them know I needed to...
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Company wrote 0 private or public responses to the review from Mar 19, 2013.
EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and a...

#393979
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State Farm insurance provided me an Enterprise rental for 3 1/2 months. When BMW returned the car litter literally across the street we left our grudge remote in the car. They threw it in a box full of remotes and didn't bother one bit to look who rented it (which the...
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Company wrote 0 private or public responses to the review from Mar 11, 2013.
Anonymous
Anonymous

THEN DONT LEAVE THE REMOTE IN THE RENTAL CAR NEXT TIME...DUH!!

EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and a...

#391890
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