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I reserved a car with enterprise and was told I would be pick up - confirmation #1844889642. After waiting up until the time I was scheduled to be picked up, I called the location and ask why hasn't anyone came to pick me up. They replied they were trying to get in...
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Company wrote 0 private or public responses to the review from Oct 08.
EnterpriseCares
EnterpriseCares

Review #1376350, because we’re a travel based industry, unforeseen circumstances such as unexpected rental extensions, late returns and inclement weather can sometimes disrupt...

I didn't like
  • Not loyal to their customers
  • Was stranded after making reservation for pick up
#1376350
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I rented a moving truck from Enterprise in October 2017 using a Visa debit card with no problem but it now seems the company has changed debit card requirements. I made a reservation for a rental car in December 2017 and was told I can only use a major credit card and...
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Company wrote 0 private or public responses to the review from Dec 22, 2017.
2.4
#1153894
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Stay Away from this place! This has been the worst experience of my life! I came here because my car was being repaired at the Nissan Collision Center, and due to the convenience the insurance approved a car through them. Well what seemed to be fine turned into the...
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Company wrote 0 private or public responses to the review from Oct 03, 2016.
EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
I didn't like
  • Billing me and threatening me even though i owe no money
  • Way they treated me and my family
#930361
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Enterprise Rent A Car Customer Care Review

Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage
Company wrote 0 public responses to the review from Aug 18, 2016.
#903198
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Made a reservation then it all started going downhill when i checked my reservation via phone call.i made a complaint & someone got back to me immediately.told them my complaint & i kid u not,fromvJoseph at ceos office to Jeff thecregional manager to Tiana the manager...
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Company wrote 0 public responses to the review from Aug 03, 2016.
5.0
#893780
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Do I REALLY have to give them a minimum of 1? NOT happy. I reserved a car on 4/21/16 for pick up today 4/23/16 at Hattiesburg 39401 location. I went over my details at least twice with the woman who scheduled my reservation. TWICE I advised her that my payment would...
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Company wrote 0 public responses to the review from Apr 23, 2016.
EnterpriseCares
EnterpriseCares

We would be happy to discuss this with you further. Please email Care@Enterprise.com with your phone number, reservation number, and further details. List "Reference #160504-0...

1.0
#835185
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Enterprise Rent A Car Customer Care Review

Bad customer service have like 4 people working and they dont even want to attend me i was waiting more than 15 minutes and nothing plus i was the only customer and that store
Company wrote 0 public responses to the review from Apr 05, 2016.
1.0
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Reliability
Website
#824028
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I rented a car from Enterprise for the duration of 2 weeks while my car was in the shop after my accident. At the counter, another lady was renting a car and refused to give a credit card number Enterprise asked for, she said you guys totally screwed me last time and...
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Company wrote 0 public responses to the review from Mar 27, 2016.
EnterpriseCares
EnterpriseCares

review #818193, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the c...

1.0
#818193
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I booked a rental online. When I went to the center to get the car (in Houston, TX) , I was bitterly disappointed to see that they were not ready to honor this contract. Throughout the time I booked, the site mentioned that the rental comes with unlimited mileage. The...
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Company wrote 0 private or public responses to the review from Dec 22, 2015.
Anonymous
Anonymous

Same thing happended to me when I rented a car online this summer. We were travelling to Wyoming, and we went to pick up the car, we were informed that our bill would be an e...

1.0
I didn't like
  • Fake promotions
#756697
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I had just been in a car accident earlier the same day that I rented a replacement car from Enterprise Rent-A-Car. I was very tired after dealing with police, tow trucks, and the auto repair shop, but more than that it was extremely hot that day. The Enterprise...
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Company wrote 0 public responses to the review from Sep 05, 2015.
EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

1.0
I didn't like
  • Customer service
  • Dishonest corporate policy
  • Misleading hidden cost
#694700
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