State: Texas City: Houston Clear all filters (16 of 1728 reviews match)
filters
state:
city:
product:
Show
I rented a moving truck from Enterprise in October 2017 using a Visa debit card with no problem but it now seems the company has changed debit card requirements. I made a reservation for a rental car in December 2017 and was told I can only use a major credit card and...
Read more
2.4
#1153894
Reply to reviews
Stay Away from this place! This has been the worst experience of my life! I came here because my car was being repaired at the Nissan Collision Center, and due to the convenience the insurance approved a car through them. Well what seemed to be fine turned into the...
Read more
EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
I didn't like
  • Way they treated me and my family
  • Billing me and threatening me even though i owe no money
#930361
Reply to reviews
Show

Enterprise Rent A Car Customer Care Review

Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage
#903198
Reply to reviews
Made a reservation then it all started going downhill when i checked my reservation via phone call.i made a complaint & someone got back to me immediately.told them my complaint & i kid u not,fromvJoseph at ceos office to Jeff thecregional manager to Tiana the manager...
Read more
5.0
#893780
Reply to reviews
Do I REALLY have to give them a minimum of 1? NOT happy. I reserved a car on 4/21/16 for pick up today 4/23/16 at Hattiesburg 39401 location. I went over my details at least twice with the woman who scheduled my reservation. TWICE I advised her that my payment would...
Read more
EnterpriseCares
EnterpriseCares

We would be happy to discuss this with you further. Please email Care@Enterprise.com with your phone number, reservation number, and further details. List "Reference #160504-0...

1.0
#835185
Reply to reviews
Show

Enterprise Rent A Car Customer Care Review

Bad customer service have like 4 people working and they dont even want to attend me i was waiting more than 15 minutes and nothing plus i was the only customer and that store
1.0
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Reliability
Website
#824028
Reply to reviews
I rented a car from Enterprise for the duration of 2 weeks while my car was in the shop after my accident. At the counter, another lady was renting a car and refused to give a credit card number Enterprise asked for, she said you guys totally screwed me last time and...
Read more
EnterpriseCares
EnterpriseCares

review #818193, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the c...

1.0
#818193
Reply to reviews
I booked a rental online. When I went to the center to get the car (in Houston, TX) , I was bitterly disappointed to see that they were not ready to honor this contract. Throughout the time I booked, the site mentioned that the rental comes with unlimited mileage. The...
Read more
Anonymous
Anonymous

Same thing happended to me when I rented a car online this summer. We were travelling to Wyoming, and we went to pick up the car, we were informed that our bill would be an e...

1.0
I didn't like
  • Fake promotions
#756697
Reply to reviews
I had just been in a car accident earlier the same day that I rented a replacement car from Enterprise Rent-A-Car. I was very tired after dealing with police, tow trucks, and the auto repair shop, but more than that it was extremely hot that day. The Enterprise...
Read more
EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

1.0
I didn't like
  • Insurance scam
  • Customer service
  • Misleading forms
#694700
Reply to reviews
My 19, soon to be 20-year-old son, was rear-ended by another driver. We were referred to Enterprise [the Houston Heights location in Houston, Texas] by the body shop repairing my son's vehicle and the at-fault driver's insurance company. At the time of rental,...
Read more
Anonymous
Anonymous

And why didn't you just drive the rental while your son drove your own vehicle?

EnterpriseCares
EnterpriseCares

I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, the exact branch location, rental/reservation number and a...

#664026
Reply to reviews