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When I ran out of gas in another town I notified the 24 hour Enterprise number. When I gave them my name and the license # on the car two people one was a manager said the car did not exist in their system and could not find the rental in Waco They informed me that there was nor enterprise in Waco. After 1 hour and 30 minutes on the phone I finally said I surrender. If I would have needed another car for some reason that was not my fault I would have not been able to get one. It was a horrible experience. I work for Texas Department of License and Regulation and we have a contract with Enterprise. I was disappointed to find that a police officer and myself talking to a Manager and they could not find the information in the system.

Sandra Scheler

Waco, Texas

That is Waco not Wako as your manager thought.

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EnterpriseCares
Tarm, Midtjylland, Denmark #248632

I'd like to look into this but need more information to do so. Please email me at care[at]enterprise.com with the rental agreement number along with any other details.

When emailing please list reference #110214-001878 in the subject line.

- Elizabeth with Enterprise Rent-A-Car

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