East Dundee, Illinois
Not resolved
4 comments

I was charged 15.00 dollars for a missed toll by Enterprise.Problem is I had a transponder and a 55cent fee was inflated to 15.oo.

Good luck in trying to get any sort of customer service. They totally lie and fabricate the situation.They said they tried to call be back 3x. Totally untrue!You never get a live person just a machine. Totally frustrating.Why do they train their employees to lie?

I never even got a chance to rectify the situation before they dipped into my charge card.

Total B.S.I will never rent another car from them!

Monetary Loss: $15.

Had an Experience with Enterprise Rent A Car?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Cooper City, Florida, United States #791630

@Anonymous, you're a piece of rubbish Enterprise employee. When your day comes you won't be saying the same garbage. :( :( :(

EnterpriseCares
Renton, Washington, United States #788614

Albanypark, I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, the exact branch location, and any other details. Please put reference #140225-002903 in the subject line of your email -Christina

albanypark
to EnterpriseCares #791773

A follow up to my situation. I am pleased to say I received a call from the manager (John) and was satisfied

with a resolution to my problem. I didn't realize the volume of missed tolls in the Chicagoland area from Enterprise cars (over 4,000) daily probably contributes to a whole lot of aggravation and frustration in trying to get ahold of a live person.

Anonymous
#788108

Maybe you should look at your contract before you call people names.

You May Also Like

Enterprise Rent A Car - I feel cheated!!! Enterprise Rent A Car "I rented a car while my car was being repaired, offered me a coverage insurance told them that on previous occasions my insurance has covered the rental car, I said..." Read more Enterprise Rent A Car - Car Rental Review Enterprise Rent A Car "I returned my car and left my pricey pair of sunglasses in one of the cars i rented. I drove away and realized i forgot them. I didn't go back..." Read more Enterprise Rent A Car - Enterprise car small bumper scratch cost 1420 euro!!!! Enterprise Rent A Car "I have rent a car from Aachen Jlicher strasse, after i delivered the car back I have realized that there is a small scratch which possible happen in the Autopark..." Read more Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS Enterprise Rent A Car "In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle,..." Read more Morgan Properties - Vineland Village in Vineland NJ Morgan Properties "We moved in August 8 we moved from Oklahoma for our job. I went on line to look for places to live which I always do since we are in..." Read more Whirlpool - Really upset can't believe product last only 2 years Whirlpool "2 days ago my cabrio washer machine stop working. Was washing some clothes the machine start making this weird loud noise and had some weird smell i notice today the..." Read more Tbdress - Don't Buy from TB Dress!! Tbdress "I made the terrible mistake of purchasing two dresses for my daughter's wedding from TB Dress. When they arrived one had a broken zipper, the other did not fit correctly..." Read more Lone Star Auctioneers - Not happy  as bod rigging is a felony! Lone Star Auctioneers "If Bid rigging is a felony then this to should be ! auction closed and said complete but then stated another buyer won for a $single dollar less than my..." Read more