Enterprise Rent A Car - TRIED TO PAY FOR A CAR UPFRONT
I went to the overland Park Kansas on 106th and Metcalf location with my credit card for deposit and was wanting to pay with my 93 year old dad credit card. They asked his for his dl he has none he is 93 they ran my credit card for deposit of one day and deposit hold I was paniced because I just made a payment to the credit card company and it was not showing as available credit yet so I wanted to pay for one day and come back the next day and see if they could get more on y cc.
they said I was rude and obnixioux and I said I was sorry I have bi polor I was frustrutred but did not use profanity. I have a real medical handicap instead of making things better it all slid down hill from there. I was told that I could not rent a car and they had already ran my card for the deposit and one days car rental I was distraut.
then I call the customer complaint department they have a regional manger call me he says he will have the assistant manger apologigizes to me and I asked for two days car for free for this he said no problem and they would get back to me. Its been almost a week and nothing called left him a VM he has not called me back
Reason of review: Poor customer service.
Enterprise Rent A Car Cons: Awful customer sevice.
Location: 10661 Metcalf Ave, Overland Park, KS 66212, USA
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lgoldfin123, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this promptly.
Thank you.โ Carol H.