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We went to pick up our reserved loaded f150 truck with a hitch today . I get in this fully loaded truck start to pull out and they say I can't take it because it was sold!

They give me another f150 base model that's filthy! Grease and stained seats crumbs everywhere . scratches and mud outside just rediculous. and no hitch so I can't take my mobility chair with me because I'm handicapped.

This to be comparable fully loaded Silverado Z71LTZ ? Not even close .

See attached, we get this after having to drive 2 hours away to get a vehicle . So very disappointed

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EnterpriseCares
#1624062

#1436450, thank you for your feedback. We appreciate when customers tell us about their experiences and we'd like the chance to address this with you directly.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

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