I reserved a van from Enterprise for 12/27/16. I searched online for a location near my house, but no vans were available.
I widened my search and Demmings Collision in Belleview, FL had a van available for 12/27. Our family was going on a trip and wanted to take 1 vehicle rather than 2. The reservation was made and confirmed by email on 12/23/16 at 1:42 PM. On 12/27, my wife and I went to Belleview to pick up the vehicle.
We left our house about 7:25am. About 7:50am (Demmings opened at 8am we were almost there) I received a phone call from an Enterprise agent in Ocala telling me that the vehicle I rented was not available. He tried to tell me that the computer this or that and could not verify availability. That makes no sense since the locations nearest to me said, online, that they had no vans available.
He apologized and said he was supposed to get a number of cars for the Christmas week, but they never made it...his excuses were not my concern. He said he would try and see what he could do to find me a vehicle. We returned home and were getting ready to leave (We were meeting someone at a certain time), he calls back and says he found a vehicle. We live 30 minutes from the location, we did not have an hour to waste driving to get the car then back home again.
(It was the opposite direction from where we were going) The guy was not pleased that he had worked hard to find a vehicle that I did not want. We were on a schedule and could not take the time to go back where we had already been. He gave me the name and number of the regional supervisor?, Jason Schenk in Gainesville, FL. He called me later and apologized and offered me a "Significant discount" on a future rental...
I cannot fathom how a company like this can make this kind of mistake. This cost us not only money having to drive 2 vehicles, but time together as a family.
Product or Service Mentioned: Enterprise Rent A Car Pick Up Service.
Reason of review: Problem with delivery.
Monetary Loss: $110.
Preferred solution: ?.