Not resolved

HAD a negative experience some time ago when I tried to rent a car with them and only had a debit card. Tried to call back, but it was too late could not get in touch with the adjuster ,they changed location but not the company .Since I did not have a debit card they made me filled out some form asking me pretty much for all the numbers from my job in the MILITARY including almost everybody in my chain of command. I have no choice to filled out the form even knowing I am not suppose to give phone numbers to third parties .(Nowhere else I have rent a car I have go thru this for not having a credit card).Because of that reason I could not rent the car on time and got almost dark .The whole process took me like an hour and because of that delayed I was in a hurry to drop off my own car to be repair before they close .When they kept asking me for documents including prove of insurance, I tried to call XXXX but could not get in touch ,I was tired already of the process. I did not want the car that day because it was to late to do what I was suppose to do I said. They called XXXXX for me and told me it was just going to take a couple of minutes. They almost begged me to stay and rent the car. It was almost dark when they took me to see the car. I did a quick go thru and took the rental. On December 3,2010 when I returned the car it suddenly had a dent in the passenger side door. It was almost laughable,since it was really hard to notice even in the day light. I asked the representative if I was responsible for the other scratches or dents in the front and back of the car ,which I did not notice either when I rented the car ,she told me not ,those were there, but the hard to notice dent in the passenger side door was not and is considerable damage and since I rented the car I was responsible for it. They of course claim the insurance company XXXX which is in affiliation with Enterprises .

Even knowing I treated that car like it was mine I asked all people who took rides or saw the vehicle if they notice any dent on it they all said the same, they did not notice any dent.

I was called by an Enterprise Representative from the branch I was originally suppose to rent the car asking me for the car I already returned in the other location he though I still had the car when told him I returned it to the other location he intermediately ask me for the claim number. How did he know about the claim if he though I still had the car. When he realized he messed up he quickly end the conversation. They knew the dent did not happen while it was in my possession .I KNOW IT THEY KNOW IT. I took all precautions specially after the hit and run I had and I am sure that dent did not happen while the car was under my possession. After all the precautions I took, it's just not possible.

Product or Service Mentioned: Enterprise Rent A Car Car Rental.

Company wrote 0 private or public responses to the review from Dec 11, 2010.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Canakkale, Canakkale, Turkey #223481

I just went through basically the same thing you did and feel your pain. When I rented the car it was dark and I felt so pressured to buy additional coverage that I was nervous that if I did buy any additional coverage they would find something to claim.

Never underestimate your intuition.

I have already posted my own complaint on here hoping someone else reads it and it saves them the trouble of renting from Enterprise. It was my first and last time renting from them.


This does not sound real.

Tarm, Midtjylland, Denmark #222758

We've responded to your other complaints on and and would like to assist further.

Please email us at with your full name, the 6-digit rental agreement number and the DX/damage claim number.

When emailing please list reference #101213-001240 in the subject line.

- Elizabeth with Enterprise Rent-A-Car

You May Also Like