State: Virginia Clear all filters (37 of 1778 reviews match)
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I rented a car Feb 21 and noticed that the car wasn't running correctly. I started hearing sounds from the engine when making turns and ect. I immediately went to exchange the car at a near by Enterprise (Norfolk International Airport) they were the only ones open...
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EnterpriseCares
EnterpriseCares

nglstarks,We’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include t...

1.1
I didn't like
  • I would never use it ever
  • Customer service is a joke
  • Managers are cocky and feel they can do what they want
#1195842
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I was put in a rental on nov 11, 2017 and the same day the Jeep they put me in broke down on the interstate and I was left for 8 hours and I called the rode side assistant number 6 times and if it wasn’t for the state police I still be on the highway waiting and I was...
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EnterpriseCares
EnterpriseCares

Review #1147914, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.1
I didn't like
  • Not owning up to an error on their accounting
  • Lies and the manger way of holding me
  • Being overcharged
#1147914
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This is complaint is all about the Enterprise store at Silver Spring Auto Park 3110a Automobile Blvd Silver Spring, MD 20904 Hi I am a regular customer of enterprise, I registered here to report an incident. I have made a reservation today at your store and requested...
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EnterpriseCares
EnterpriseCares

Review #1106685, Thank you for your feedback. Have you gotten into a vehicle? Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental off...

1.0
#1106685
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A few years ago, I rented a car to go to the beach. I spoke to the rental agent for over 30 minutes, he asked me a lot of questions – I answered them all including the fact that I did not have a car, therefore I did not have insurance and would need liability. Before I...
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EnterpriseCares
EnterpriseCares

Review #1099767If we can help out, please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information a...

I didn't like
  • How i was lied to
#1099767
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I had a scheduled pick up today insurance company. So i go into the office provide them with the info provided. They tell me i owed money from a rental back 8n 2001 and at this point im lost never have i rented from this company never is there anyone that can resolve...
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EnterpriseCares
EnterpriseCares

Msbwynn, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete...

1.0
#938498
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Enterprise has inaccurately and unfairly accused us of damaging our rental car. This will cost us thousands of dollars. Furthermore, they have been difficult to reach and reluctant to respond to our questions. One representative dismissed our questions as irrelevant...
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I didn't like
  • Kevin and chris
#889126
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I rented a car but the trunk did not open. The branch i rented from is closed on Saturday and Sunday to change it. So i called the enterprise at national airport and they told me i can being it in and change the vehicle it might not be the same but at least a full...
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EnterpriseCares
EnterpriseCares

We'd like to hear more about your experience. Please email us at care@Enterprise.com with your contact information, reservation and/or rental agreement numbers, exact location...

1.9
#859566
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I rented from Enterprise for 4 days as my car was in the garage for repair work. I'd made reservation for a compact car, but when I went in I was told I was "lucky" and I was given a "free upgrade" to a Camaro. I drove the car home, the next morning when I was ready...
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EnterpriseCares
EnterpriseCares

We would like to talk with you about this experience. Please email Care@Enterprise.com with your phone number, reservation or rental agreement number, exact rental location, a...

#823454
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Renter beware! Renting a car in the Virginia area without an EZ pass will cost you. First, the employees have no idea about the Enterprise policy regarding toll roads/tunnels/bridges and rental cars. I asked employees the N. Military Hwy location twice and was...
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Anonymous
Anonymous

I totally sympathize and agree with you! Not fair to have ANY undisclosed service fees.

#769552
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See below for confirmation.... " Pick Up Date: Thursday, October 15, 2015 at 4:00 pm Drop Off Date: Friday, October 16, 2015 at Noon Pick Up Location Address and Phone Number :FOUNTAIN SQ-RICH EX21107919 W BROAD STRICHMOND, VA 23294-6303Tel.: (804) 346-8666 Pick Up...
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EnterpriseCares
EnterpriseCares

review #737839 by anonymous, We would like to address this with you directly. Please email care@enterprise.com with your contact information, reservation number or rental agre...

#737839
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