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the date was wednesday april 25th 2018...we walked into get a last minute rental for the beach and was refused...he said he couldnt because it was merlfest weekend and he needed to fill all the reservations first...never offered to take our name or any information,,,,we wanted and suv and it was available but he still wouldnt let us have it...we found a new place to rent and if it works out ..we wont rent from you again..i had called last week and was told i could not reserve anything because they couldnt guarantee what i wanted..smart mouth behind the counter had a total attitude...not happy at all

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Enterprise Rent A Car Cons: Being resfused a rental.

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Enterprise C Ufe

AcidicBinturong, I understand how disappointing it must have been to encounter a situation where there were no vehicles available for your last minute walk-in needs. I assure you that we want to rent to everyone who walks through our doors however we are bound by the number of available vehicles.

If you'd like to speak with us directly about this, please send a detailed email to ehiescalationscc@mailca.custhelp.com include your full name, and any reservation numbers. Regards.

- Carol H. Social Monitoring.

billy a Gwc
reply icon Replying to comment of Enterprise C Ufe

they suck and i have nothing more to say to them...false advertising..we found a new place to rent

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