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I rented a car from the Budapest office and I was charged three times more.I had the reservation in hand and the employee did not accept the quote.

When I arrived home, I phoned enterprise to deal with the issue. I was told twice that the VP would be in contact with me. I waited for over one month and still no answer. I called a third time and the customer service employee said they can not do anything from the corporate office.

That I would have to call the branch in Budapest directly. I have rented cars from other companies and I always paid what I was quoted.

Do not use enterprise car rental, I was not helped at all with this issue.I am not very impressed with the customer service, I felt that I was lied to and just dismissed.

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I would like to discuss this further with you.Please email us at Care@Enterprise.com with your reservation number and any other details.

Please reference #151001-003427.-Tatiana

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