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after my motherin law a 74 yo woman verbally declined the insurance for her rental car she was still charged for it . We spoke with an employee at the enterprise on cumberland blvd in smyrna ga and were assured that the charge of $500.00 would be immediatly removed from her AMEX bill and it was never removed We have given the branch over 2 months to deal with the situation and it has still not been handled. Today I spoke with branch manager once again and recieved the same promise we will see if it is handled any better this time

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