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My daughter was involved in an accident and our insurance took care of the rental car. Enterprise was the source and they did not pick her up they also would not accept her father's credit card payment we had to go through the process of moving money into her account to cover her deposit and anything that she may be responsible for when she turns it in.

I would think that they would have much better luck getting money from me than a poor college student. They said it was their company policy.

Well I also thought it was their policy to pick you up. I guess they pick and choose which policies they will implement.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Fayetteville, North Carolina

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Enterprise C Ufe

Review #1390691, I assure you that it's never our intention to inconvenience a customer. Our debit card policies are in place for loss prevention and risk management reasons.

Because debit cards are not backed by a secure line of credit. We'd be happy to discuss this with you further. To do so, please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and the details above regarding your experience with us. We look forward to hearing from you.

Regards, Carol H. Social Monitoring

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