1 comment

Had a complaint and called the local office, the manager and then corporate office. I was told that someone would get back to me within 5 days.

I was trying to pick up a rental car so that we could get to Florida for my mother's surgery. We were told that because we didn't have a utility bill in my husband's name and they wouldn't except a bank statement or leave and earnings statement from work. They refused to work with us and we ended up having to buy an $800.00 airline ticket as well as lost a day of travel and work at the cost of another $200.00. I will never rent from them again.

When I called the local manager, I was told that I might want to rent from Budget. It was ridiculous.

I've rented with them for years but will find someone else who truly knows the meaning of Customer Service.

Review about: Enterprise Rent A Car Car Rental.

Monetary Loss: $1000.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

Hello, thank you for bringing this to our attention. We would like to look into this further and try to expedite the resolution for you. Please email Care[at]Enterprise.com with your full name, contact information, the exact rental location and any other details.

When emailing, please list reference # 130405-001554 in the subject line.

Thank you


Social Media


You May Also Like