Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
1 comment

The first car I was given ended up having an engine light on and when I called to see what to do 5 minutes before closing time, they hung up on me!I had to go the next morning and be late for work for them to fix their error.

They were very apologetic and even gave a free half tank of gas. When I went to return the car though, they refused to drop me off to pick up my car. Once I got to Service King, the lady up front had to call the manager to complain and force them to pick up the car. When I informed them that i was dropping off the car the guy on the phone told me that my total would be $25 and some change and the rest of my deposit would be credited back to my card.

LOW AND BEHOLD this was not the case and I wasn't even sent my receipt!!!!!!!!!!!! When I called to complain about this the lady told me that there was nothing she could do because no notes were made. OF COURSE there wasn't.

I will NEVER EVER go back to the Enterprise in Mesquite,TX off of military road and I will NEVER let anyone I know go there either.They are crooks to say the least!!!!!!!!!!!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of enterprise rent a car car rental and associated monetary loss in the amount of $50. Enterprise Rent A Car needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned enterprise rent a car car rental in their reviews. You may find this information helpful for further shopping at Enterprise Rent A Car.

Had an Experience with Enterprise Rent A Car?

Write a review


Terms of Service
Post Comment

mantha200617, we want our service to be the best around and would be happy to look into your charges for you.To do so, please email with your contact information, reservation or rental agreement number, the exact rental office location, the complete details and place reference #160211-000861 in the subject line of your email.

We look forward to hearing from you soon.–Carol H.

You May Also Like

Enterprise Rent A Car - Still have NOT heard from Enterprise! Enterprise Rent A Car "After dropping off my youngest child at Lincoln University on Friday, August 18th, the 2018 Equinox rental car that may husband and I rented from Enterprise OVERHEATED. (see picture below)...." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more Enterprise Rent A Car - Car Rental Review Enterprise Rent A Car "I returned my car and left my pricey pair of sunglasses in one of the cars i rented. I drove away and realized i forgot them. I didn't go back..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more The Childrens Place - Racial profiling The Childrens Place "Today I was giving the most horrible customer service experience. Early today I called to put 2 items on hold prior to my visit to pick up later. During my..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Lkq Corporation - Liers cheat's and theves...... Lkq Corporation "This is my 2 cents, LKQ in San Bernardino has a employee by the name of ralphelo who helps make sure the cars are set down correctly and cleans the..." Read more